Update on the Sonos App from Patrick Spence

90 day for returns, just return them. 

Hi Ken, thanks. But I havent changed any settings, and I had my Sonos setup for years… and I’m playing 5.1 like allways, its also serching for my speaker, forgetting settings and so on and so on. All after the new update… 🤷🏼‍♂️ I set up alle my Sonos i my flat, not that hard, but this… I dont get it. 🤥

No chance of doing that in my case. I listen to the Fives/Sub every day - still the best setup for music in the Sonos line-up and it’s easy to see why they’re the Sonos flagship speaker.

I’m guessing you don’t own a pair of Fives.

I notice in some earlier posts that you reported buzzing from your speaker, might it be a hardware fault perhaps, either with the Speaker, or whatever is connected to it? Maybe try the usual troubleshooting of swapping the connecting cable and power-cycling the Home Theatre setup and connected devices. 

I have a Beam Gen 1 (Main Bedroom) on optical and that’s working okay here with DD 5.1 and my Beam Gen 2 (Kitchen) is okay too but that’s using an eARC connection to a TV.

If the issue persists after power-cycling everything then it maybe best to reproduce the issue and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Congratulations. This provides zero help to the poster with speakers not working. 

It wasn’t aimed at ‘the poster’ - nor did I mention returning the speakers either, as that also doesn’t solve the issue reported. It merely side-steps the issue, but I’ll take the congratulations anyway… thanks. 🙏

Regarding the new app and Patrick’s note to the community, Sonos has revised its fiscal guidance due the botched app rollout. Also Sonos is delaying 2 hardware releases to deal with the app. This is a staggering screw up, obviously affecting huge amounts of people. 
 

"The company is now delaying two hardware releases originally planned for later this year as it deploys an all-hands-on-deck approach to fixing the app. "I will not rest until we're in a position where we've addressed the issues and have customers raving about Sonos again," Spence said during the afternoon earnings call."

Title of Patrick’s next community blog post: How to tank your company and alienate your customers in 90 days. 

One further thought @Zacho1979 if your still using the LG C8 TV with your Beam ensure the following settings are in place on your TV…

Sound -> Additional Settings (DTV Audio = Auto) / HDMI input format = Bitstream for all HDMI ports.
 

Certainly check that the HDMI input format on all inputs is set to Bitstream and not PCM. 

 No speakers no problem. You should stop spamming and keep your posts on topic. 

I’m entitled to give a viewpoint here and I’ve shown the Fives can and most certainly do work with the App, but the user doesn’t need the Sonos App to play to the speakers anyway - The App is not a player but merely a remote.

There are plenty of options to get those speakers playing. I would test those things first and even speak with Sonos Customer Support, rather than surrendering what is one of the best pieces of hardware that Sonos make. I’m sure if they prove to be faulty that Sonos will replace them and there’s nothing else that comes close to their audio capabilities for the price they cost anyway.