Retired Sonos Staff

News

The Sonos Ace is getting a big update!

Hey everyone!

I wanted to create a separate post to announce a big update that we have been working on for a long time.

This one goes out to our Ace users, be they using it exclusively as a pair of bluetooth headphones, or with our soundbars.

Now some of you have asked for a few features that I know the team has been working hard on implementing, some even before Ace was even released!

Here are the highlights for Ace in update (3.9.7):

First the two big ones!

TrueCinema. It’s finally here!
- When using HomeTheater swap, TrueCinema adjusts the audio to better match the acoustic properties of the room so it sounds like you’re not wearing headphones at all.
- One of the engineers was showing this off at a few events I attended last year, and back then it required a laptop, and about 30 minutes of complete silence to let him work and tweak everything. Now it takes just a few seconds to complete the tune!
Multiuser TV Audio Swap. This is one of the features I remember most people asking about when Ace was released “Why can’t I connect two Aces to my soundbar?” Well now you can 😉

And the rest:

Adaptive ANC - an improvement over Ace ANC that improves performance for people wearing glasses or other facial obstructions that compromise the acoustic seal.
Side tone. When on a phone call and using ANC, a portion of the user’s voice is fed back into the headset to provide a more natural speech.
High quality call audio using the latest in audio codec technology
Improved donning detection.

The app also will behave differently when you have Ace connected to it.

Firmware update notifications will inform the user, via the app, when there is a firmware update available for their headset.
The Ace product tour will describe the new Ace features, after a user performs an update.

There are three requirements for users to get access to the Sonos Ace feature enhancements:

Requires the latest version of the Sonos App (version 80.22)**
Requires the latest system/player updates on the Sonos App (version 85.0-65270 or higher. More information on how to update here.)
Requires Sonos Ace to be connected to the App, and then once connected requires an Ace update (version 3.9.7 or higher).

** These will be available starting on June 10th, and please note that Sonos app releases are rolled out over the course of several days. You can check for updates in your iOS or Android app store to download the latest version of the app when it’s available. On Android, the latest App and System versions may take 2-3 days after release on 6/10, to become available.

Want to know more about what was in the app and player update? Head over to the post we dedicated to talking about it.

We would love to hear what you think about these updates, let’s have a chat in the comments below 👇

Show previous replies

S

snovarev

Lyricist I

Success! The updates took a while and after updating software on both headphones and ARC Ultra soundbar I became stuck on a message stating “Update required: You need to update the soundbar before you can join. This will end the current TV Audio session.” along with a button to update. Pressing the button gave a message that “Your Sonos system is up to date”. I looped through these messages several times with no success. I checked all of my hardware for software versions and they were all at the latest versions. I decided to look for the latest version of the Sonos app on the Apple App store and found that I could update. Two pairs of Ace headphones working after update of software on the phone.

K

Kuba64

Lyricist II

After everything was updated (Sonos App, Speakers firmware, Ace firmware) to the latest versions (as per above), TV swap has stopped working (error code:Connection_Error). Previously TV swap worked without any problem. I have tried to remove and Re-add TV Swap - it didn’t help. I’m quite dissapointed how the updates create new problems...

Airgetlam

What did Sonos Support say, when you called them?

Bruce

K

Kuba64

Lyricist II

I have just realized/experienced it and have hoped that Sonos support will react to my post. Or should I create a separate thread? I’m not experienced how exactly Sonos support works (I’m also also not from US)… thanks for your suggestions

Airgetlam

Honestly, I’d call your local helpdesk (now I need to look up where your account is from, if you’ve included it in your forum ‘setup’. Since this is a community forum, and 99% of readers are from the community, and not from the Support desk, you’ll at best receive a response from the knowledgeable forum moderators…if they have time. If you click on the underlined words in my previous post, you should get a pop up native to your location, if not, change your web location at the bottom of that page. I’d call in, I have not a lot of faith in the capability of the ‘Chatbot’ interface, despite it being moderated, in giving you the ‘true’ data you need. That being said, I’ve never interacted with it, only on phone calls with ‘real’ people.

Bruce

Airgetlam

Hmmm. There doesn’t appear to be a local helpdesk for Czechia, I’d probably try https://www.sonos.com/en/contact, but you’re likely to need to pay a long distance fee. Or try (at the appropriate times) the US or U.K. helpdesks…or your local dealer may have a contact.

Bruce

K

Kuba64

Lyricist II

I have tried to unplug ARC for a while - and it started working (meaning ACE finally connects to ARC and works fine). Just TrueCinema re-tuning is alawys failing...

D

Dr. Schlitz

Lyricist I

Yawn. The Ace has been the biggest disappointment by far since I started using Sonos products way back in the beginning. I wanted headphones that function as a Sonos Zone, so I can listen to my music in my house using headphones instead of speakers. Instead, we got standard ANC headphones that can pair with … a soundbar? Really? That covers maybe 5% of my needs. I paid more than $400 for headphones that might get used a few times a year. FAIL.

Airgetlam

You paid for a device without bothering to see how it functions before purchase?

Bruce

Mike HAuthor

Retired Sonos Staff

I have tried to unplug ARC for a while - and it started working (meaning ACE finally connects to ARC and works fine). Just TrueCinema re-tuning is alawys failing...

@Kuba64 I had this happen during the beta too. For me, the issue was if my Sub Mini had dropped off the network. If you have any surround speakers or Subs connected, make sure they are online and working. They might have disconnected when you rebooted the Arc. Once you can see them all in the app as connected, try again. Hopefully, that lets you do the TrueCinema tune. 🤞

How we survive is what makes us who we are - Rise Against

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Hey everyone!

First the two big ones!

And the rest:

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