The iPad version need to be different form the mobile version, the usage of popup windos in the iPad version is a waste of screen, I really loved to have the play list in the side specally when in a party. For me the “tab” in the lower part of the screen was really good, it allowed you to move on search, playing now and what is been lisened on the system.

Another thing I miss is the “Play Next” option once you find that song you want so hear without loosing your play list. Acctually, it will be good to have back all the options we used to have (Play Now, Add to the end… etc.)

And the last one is that if you find a song you hit to play, you listen to your song and the after the song ends nothing comes after that for example when you found your song in the “Top Tracks” on Tidal that really is anoying as the app looks dumb, it only play what youa asked for and nothing ealse.

Does anyone at Sonos actually use the app? has it been tested prior to launch? Unlikely or Sonos employs imbéciles who are unaware of the damage caused to Sonos brand franchise 

The new Sonos app is no good if you have a local music library. I could not figure out how, or even if, I could add my local music library with the new app. Even if it is possible, it is not intuitive; my local music library should simply be there when I update the app, and the fact that it does not automatically show up is a serious oversight by Sonos.

About 50% of my listening is from my local music library (i.e., a NAS device on my network), rather than using a streaming app, so this Sonos update was unusable.

I ended up deleting the new Sonos app from my Samsung Galaxy S24, and then reinstalled the previous version from March 2024. I went to www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/#downloads, and used Version arm64-v8a. It is also important that you then turn off automatic app updates on your phone, if you have not already done so. Otherwise, the Sonos app will simply automatically update again at the next opportunity.

I will use the old version of the app and will not update for as long as the local music library feature does not work better in the new app. If the new version of the app does not eventually automatically accommodate my local music library, I will be forced to eventually leave Sonos for another product, after many years of using it. It’s really too bad...I’ve been very happy with Sonos until this fiasco.

“Courageous” imbeciles.

I am so frustrated with the new Sonos App.  Even S2 from S1 lost some functionality which I learned to live with.  I can’t, unfortunately, even revert back to S2 from the latest update.  I have not been able to choose a song from spotify and have it play on sonos...is just keeps searching.  In the Sonos app, I was able to (once only) choose the playlist from spotify from within the app.  Great, I can adapt to that.  All that said, when I wanted to fast forward a song that I did not want to listen to….it was unresponsive.  I could not even adjust the volume (don’t get me started on the volume setting and adjusting multiple speakers).  I then found I could not even stop the song!  I open up the app this morning, and it is just trying to load the speakers/and all the backround crap.  It is beyond frustrating.  I listen to music so much of the time at my home and now I feel as if the new app is preventing this.  Most of the day today, I have just been using my bluetooth speaker.  Please allow us to revert back until you get this app fixed.  I can’t imagine that anyone (or more than one person) vetted this before release.  Please sonos….help.  Such a bad taste from this.

I just listen to music stored on my Home NAS… always worked, I have more than 10 Sonos system at home and you made it impossible to use that service!!!!

YOU CHEAT PEOPLE!!!

Clearly Sonos management don’t care about us legacy old time users who have been loyal for years and have decided to put all their efforts into their latest project which if the hype is to be believed is a set of headphones.

Now wait someone then wakes up and says but our current app doesn’t really support such a device once the user leaves their house as it’s not web based and mobile.

After much debate someone else wakes up and says let’s put all our efforts into producing such an app so that we can launch the device that everyone has been waiting for I’m sure our current user base will be happy to have their systems bricked and suffer inconvenience for the good of the company and the new shiny device and we can then sit back and watch the money roll in. 

So after all that the management team congratulates themselves on a job well done and start to dream up the next disaster. 

I would love for you to make some updates tot the app…  below are my recommendations  

a) bring back the ability to add to a queue in a future update (noticed you already commented this feature is coming back in a future update); and

b) It would be great if you bring back an O.G. Sonos feature from like 10 years ago the ability to save a queue….  I have had a lot of great nights and parties where people were adding to the queue and would love to save and create a playlist off the nights.

I have the desktop controller on my Windows 11 Mini-PC and made a fatal error of mistaking an upgrade of the speakers for an upgrade of the controller! I've now gone all in with the new app on my Android devices and I'm using Plex because I received an error message when trying to set my music folder on the Mini-PC as the local library. The new app is shocking, obviously, but Plex makes it manageable and, most importantly, I can still search my library in the new app because I have my Plex account linked. I will add my library when Sonos (hopefully) gets their **** together and re-add all the features they took away. Basically, this post is a shout out for Plex. It's worth having, especially if Sonos do not re-add the option to search personal libraries. They claim it's coming back but they - Sonos - are so unreliable and untrustworthy right now. btw, if you're using the new app and receive an error message, close the app and re-open it. It does, for me at least, clear the error message(s).

As the owner of eleven SONOS speakers, I loved the products and app system enormously for many, many years. Then they screwed it all up, perhaps beyond repair, as the sad “Support’ page makes so clear.

I've been with SONOS almost from the start, with my initial Play:3 units, then my Play:5s, Fives, Playbases, a big Sub, a Move and a One. All are still still working beautifully, but only as speakers, no longer as a system. And being a beautifully integrated system was pretty much the main point of the SONOS line, until they deliberately broke their own (system) product.

I moved from the S1 controller to S2 and enjoyed the improvements. But then over the years, even S2 had become very slow, unstable, and quirky with setup. It definitely needed some basic upgrade improvements, but certainly did not require starting all over from square one!!!

My next purchase would have been a Roam, a Move 2, and two more Ones for home theater rear channels, but I'm at dead stop with SONOS until I see if it can possibly remain in business after their unfathomable blunder. When they should have known they had a BAD PRODUCT, they went further, FORCING THIS AWFUL MESS UPON US….. a "product" that was barely ready for beta testing without full functionality. Now it is utterly not-usable, and we’re all stuck with it.

Reading their "Support Help" page makes abundantly clear that SONOS KNEW IT WAS PUTTING OUT A HORRENDOUSLY UNFINISHED PIECE OF SOFTWARE. Thank god they're not writing operating software for robots, industrial processes, or automobiles….. anything that involves human safety.

Possibly SONOS did this through incompetent software programming, but I suspect the apparent lack of any meaningful quality control, and especially the poor judgment and questionable talent of management. And I mean from the update team’s lead developer right up to the very top of the company: engineering, marketing, quality control, PR/communications, and executive.

I hope everyone in the company has read the Washington Post takedown. Terrible decision-making has probably destroyed what WAS a stellar reputation for the company. I hope for the sake of us users that these actions have not wrecked the company financially. Because if it fails any further, that would leave us sucker users holding as much as thousands of dollars in discredited, nonfunctional speakers littering households and/or landfills.

I was wondering if maybe they were in bed with the Sonophone people. You have to pay for that app, dumb idea though, because everybody is mad, and everybody was already mad about their Gen 1's a few years ago. No way in hell am I paying a monthly fee.

Wow does the new Sonos mobile App SUCK!

All versions so far of 80.00.0X byte.

Telling me to use the Desktop app on windows because of all the mobile app bugs is not a fix!

Get your head out of your a… and go back to version 60.00.0X that actually works.

Rubbish.  The author of Sonophone is an independent developer - one person.   It's a one-off payment of less than 3 dollars.  Get your facts correct next time. 

The new IOS app is missing loads of features that were present previously, here are just two examples of that which is frustrating me and would like resolved asap please, thanks>»

1. How can i turn off the lights on the speakers? (my house at night is lit up like xmas tree now)
2. How can i clear a queue playing on a speaker or group?

Very disappointing app update folks, features stripped back!

The new online version is even worse.

Was this even field/beta tested?

If asked I would’ve put my hand up to help out!

Hopefully this is either patched quickly and or rolled back.

As of March 31, 2018, Sonos customers had registered more than 19 million speakers in 6.9 million households worldwide. 

Yes, it's unlikely, it was just a passing thought....  6.9x3

Um there too many issues for me to write out here. I’m shocked that your head of Software Quality Control approved the release of this app. At least fix the bug where recently played for Pandora just says “ something went wrong “ I’ll take that over alarms.

Sonos has been so solid and reliable since 2005, UNTIL NOW!!!   This app is a complete disaster and reputation killer.  Thankfullly, I did not order any new gear that I was looking to buy.  Not sure what the answer is, but it seems wrong to have to dump the lot if I can not access my own music library.

It's not even unlikely, it's simply not true. Sonos and Sonophone are 2 different companies. Go check the Sonophone site and you'll see for yourself. Get your facts right before posting.

So, so, so disappointing with this new ‘update’ , totally unintuitive , hard to navigate, just really really frustrating.. the previous version, with alarms, worked like a dream for me but this is just hard work. Have never posted on the group before but felt I had to in this case. Either update or better still let us revert back to the ‘old’ version of the app… please!!!!

We all agree new app is major fail in any possible way. Number of people complaining from their SONOS experience is exponentially growing. But after all one main issue makes me nervous - does new app really changed all the control of our system from local to cloud based? Coz if this is the case - this is a major step back with big future impact. It is year 2024 now and when all smart world tech players adopted Matter standard (which is 100% local) to go play it cloud based from my phone to my speaker when I want to skip a song is a real worry what SONOS management is imaging the future be like...

The problem is simple.

Sonos have 2 major types of user but only 1 app. Large numbers of users want everything online and use streaming services all the time. The other large group use locally stored music (NAS or music library on PC) and dont really care about yet another streaming service.

Sonos have managed to destroy the experience for both sets of customers with this failed upgrade. I am an Android user and have been able to reload 16.1 and I also note the PC Windows based control still works perfectly but feel sorry for IOS users who are  stuck

Just offer 2 different apps and let the customer choose dependent on their listening habits. The expensive speakers certainly need local control for playing your own library.

Like many others I have recommended Sonos to others but no longer can.

Nice look & feel, but unfortunately with a loss of functionalities. ex:

• alarms cannot be managed anymore (we used to manage wake-up alarms for the whole family)
• Radioplayer is not working anymore (at least in Belgium): radio list is empty

So, in total, the feeling of this new app is rather negative so far...

Yes, Sonos is

• introducing the most extensive app redesign ever => but not for the better...
• creating an unprecedented streaming experience => in a negative way...
• that allows listeners to organize their favorite music => not really..

I don’t know what kind of user experience testing they have done, but Sonos has

1. over complicated the new app and made simple tasks difficult, or even remove them… 
2. made the app counter intuitive, and difficult to navigate especially on a phone…
3. disconnected themselves from a slightly older audience who are not so techie or experienced with clicking and swiping 

Honestly, I believe Sonos management should not get a bonus this year and they should make the old app available again

This latest version of the app is truly appalling. Lost connection to my music library on my NAS and app does not seem to provide the functionality to restore access. Many other functions missing. Why on earth would Sonos release such a poor update?  Do they not test it properly?  Spent a lot of money on Sonos over the years and am now very disappointed that I can no longer even play my own music. We need an apology and a very rapid fix!

My system doesn’t seem to retain EQ and Loudness settings. It’s always back to zero/off when I return to listen.