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📲 The new Sonos App & Player Updates for late-January are Now Available! 🔊

  • January 27, 2026
  • 31 replies
  • 1163 views
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31 replies

Airgetlam
  • Airgetlam
  • February 3, 2026

That sounds a lot like a local network issue of some type. As a precaution, I’d try a network refresh, by unplugging/powering off all Sonos devices, then rebooting your router. Wait two minutes, then plug back in / power up your Sonos. Wait another two minutes, then open your controller, check and apply any updates, and test. 

Bruce
M
  • MarqsM
  • Lyricist III
  • February 3, 2026

Also something I am seeing with this release is a regular prompt to join my system which, when I do, completes OK (apparently).

On selecting 'Done' though I am returned to the 'join system' prompt until quitting and restarting the app (Android) which is then fine until the next time it thinks I need to join!

So... for this release, for me, 1 Fixed, 1 Broken and 1 Missing (still).

Correct. The same thing happened to me yesterday - for the first time ever. The app couldn’t join the system for several minutes. Eventually, it succeeded - after 15 minutes or so. Since then it was behaving OK. But I have no idea what it was disconnected in the first place - it had worked fine day before.

Well, I wrote too fast. This evening the Android app disconnects itself from the system and cannot “join system” again. It says “OK” but nothing happens.

 

The S1 app had been rock solid for several years. Absolutely no issues. None. This new one has been an utter joke ever since I upgraded. And mind you, I have waited approx. 5 (five!) years since it had been released before upgrading. So I cannot even imagine what it had been like in the beginning...

U
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  • User117655
  • Prodigy I
  • February 3, 2026

I have done the power down route ​@Airgetlam  suggested but no difference. This happened immediately after a controlled, manual, app update (several days after the firmware) and is happening, on and off, still. No other changes... at all!

​@MarqsM have you tried quitting and restarting the app after doing a 'successful' system find (i.e. swipe up the app and relaunch it) rather than waiting? For me this is successful with app loading the system OK on the restart - I never had the patience to wait more than a minute or so after the unsuccessful 'successful' find…

(the S2 app was actually pretty good before they started the redevelopment amd it was local... what nearly 2 years ago now 😱)

Airgetlam
  • Airgetlam
  • February 3, 2026

Then I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. They’re likely to see something we in the public can’t.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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  • User117655
  • Prodigy I
  • February 3, 2026

​@Airgetlam good 'ol copy and paste still working well then Bruce 🤓

Airgetlam
  • Airgetlam
  • February 3, 2026

When it is the correct action to take, yes. No reason to retype the same thing, over and over. 

Bruce
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