It seems, that now all problems with the iOS-App are solved except one:

• The app is not starting anymore or crashes immediately after the start. 

That‘s a good start into the New Year, Sonos!!!

Your software is a shame!

I’d argue there are other issues to be addressed, but yours is certainly one of them…although I’d also suggest, based on my own use, and lack of crashing, there may be a local issue you’re confronting. But our systems are unlikely to be the same.

Have you called Sonos Support directly to discuss it?

I argue the „local issue“ that i am confronting is, that I am trying to control Sonos hardware by Sonos software. 
 

So, then, what did they say, when you called them? 

The app is incredibly slow to respond, slower than any other app I have. When I first turn on the app, instead of waiting a couple seconds for the app to load and to select music, I go do a couple tasks around the house then go back to the app to select something to listen to. Even changing the volume or turning off the music, it takes about eight seconds to respond. Ridiculous!

As I’ve said before, most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied. 

If you’re still experiencing issues after these steps, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

This has been a symptom of the new app since day one. Try using SonoPhone ($3) or the desktop app, for many the problems go away with these apps.  
 

By the way in their latest update about the new app Sonos admit there are still issues with controlling some speakers. 

I object the the inference that it comes to down to an issue with my network(s).  Because the  the old app worked pretty much ok with whatever ‘network’ issues I may or may not have. So it is the introduction of the new app that has caused the problems, even if they are with my ‘network’.

And I am one of those people with two systems in different locations.  Guess I  must have network issues in both locations that previously did not impact the control of those systems with the old app in the way the new app does….?

To me that sounds like a company that has had my custom, sold me something that basically worked and has now changed a part of that system that means it doesn’t work as it should.

Am I missing something (apart from quite a lot of cash)?

It's 2025.

Where's TrueCinema?

Whilst I do agree, didn’t Sonos CEO say they shifted resources to concentrate on the new Sonos App and reinstating the features that were MIA - maybe TrueCinema will follow, but it’s not what I would term an urgent matter compared to perhaps some things that are on the ‘to-do’ list for 2025. 
https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

I have a house full of Sonos. The latest app running on a new iPad mini is more stable and doesn’t crash as much. The volume controls are finally more responsive. 

But overall the User Interface is absolutely horrible.

One of the worst apps I’ve ever used or dealt with. 

It keeps getting worse and more disappointing. 

Starting with the tiny Your System arrow onwards - it’s all horrible. Straight “F’s” for design, UI and all. 

With each push of an arrow, little windows come up and freak out with pushes and delays. 

Getting the rooms organized is a mini-nightmare. 

I HATE not having full-screen album art on the iPad mini that functions as the main controller. So ugly to have a stacked sliding screen. Who on earth ever thought that was a good idea? 

Your Chief Innovation Officer and your Chief Design Officer both need to be replaced ASAP: FAIL. 

I have a Play:1, 3 & 5 (Gen 2).  The 3 & 5 are both in the kitchen and keep losing the selected service.  Then roughly every ten days they’re lost to the app entirely.  I’m thoroughly bored of factory resetting them.

There is absolutely no chance whatsoever I’ll buy any more Sonos products.  I’m toying with the idea of selling these off and buying Amazon Echoes or equivalent - something (anything??) that’s going to actually f’ing work. 

The Sonos used to be a dream to use, but has deteriorated into a very tedious daily experience.

I have five (or six?) PLAY:1s, two PLAY:3s, and two PLAY:5 gen 2s. I’ve never needed to do a factory reset, nor have I lost connection to my router. 

Factory resets are really never needed, except when directed by Sonos personnel. And doing so more frequently obscures, or postpones an inherent network issue. It certainly erases all stored data, including all the data Sonos would read to help you, from the devices. 

While I understand your frustration, I have to think there is some sort of local network issue your system is reacting to. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR. And don’t do a factory reset. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Sorry, but I can‘t submit a system diagnostic, because the sonos app does not work. It always crashes while showing the startup screen. 
 

But after all I‘m tired of trying to fix all these various problems with this sonos app, that are apparently caused by sonos selfmade software issues. 
 

I decided to use the SONOPHONE-App to control my sonos hardware, because it works quick, easy, reliable and stable despite of all the suggested network issues in my system constellation. 
 

This app proofs, that is is possible to program an app, which isn‘t behaving like a crazy diva!!!

Glad you got your system working. 

LOL

Walther:  I’m using Sonophone as well although… I “would” like to have the full-featured Sonos iOS app back in play. It was very handy in many ways. This is my wish for the New Year. Good luck.

SlamDesi, I hope your wish will be fulfilled!! Meanwhile I switch to a more realistic approach, but I continue hoping, that sonos maybe some day…

I agree. Some of my problems are on me as I have not been proactive in calling Support. I do read every suggestion in here that pertains to my music library issues and, watch the videos that are posted. It’s confusing at times and, I would REALLY like it if Sonos would produce a patch that would return my system (and others’) to what it was before May of 2024. All the best, Walther.  Brad

Please fix the TIDAL artist radio functionality (IOS app). It used to be a really good functionality, but now there is no way to play the artist radio playlist, it just shows a track list, that’s it…

App is a disaster, which is a shame because the speakers themselves are quite nice.

Today, I cannot:

• Set an alarm… the “search” feature does not work… why not allow the user to browse their library?
• Play/pause music without opening the app… I’m not sure there’s another music application in either app store that doesn’t have quick controls.
• Use permanent groups for things like alarms or shared volume control… requests that were open 10 years ago. I’d like to set a shared volume/playlist for my whole house without having to configure every time.

Please please PLEASE remove whoever is in charge of this disaster. It’s unacceptable that the app is worse than hundreds of other music apps. It is painfully clear whomever is driving feature development isn’t an active user of these speakers.

Why are private apps with single developers better than the official app? Please, start over.

Unfortunately, Sonos and Onkyo don't play well together. Made the mistake of relying on Sonos for a New Year's party. At one am the system settings changed and the volume suddenly bursted and almost blew my speakers. (not to mention my guest ears) Using a port to run through the Onlyo and connect the rest of the house. I quickly switched to Bluetooth but that meant interruptions when a text or phone call came in. Very disappointing, lead me to consider getting a more reliable system to replace Sonos. This could be an Onkyo issue as well. My Onkyo automatically switches zone one whenever I turn on Sonos in zone 2. But this never happened with my very capable  Denon. 

A quick question please? After today’s app update has anyone else found their system particularly unstable? 
Working with the IOS app here, found things were nearly back to ‘normal’ for the past few weeks. However today, and after the request to update, my system had almost reverted back to its worst. Up and working again now - for the moment - but what a tedious pain it’s been getting there - hence the question. Thanks. 

Not an issue here, using iOS, but since that’s merely a ‘remote control’ to show what the speakers are doing, and not a player on its own, it’s a good indicator of network issues. Based on the scant information, I’m going to suggest a simple network refresh, by unplugging all Sonos devices from power, then rebooting your router. Give the router a couple of minutes to reload before plugging back in your Sonos devices. 

With all due respect to Sonos product managers and the fan-base here who often blame the user’s network, why can’t you just address the 800 pound gorilla in the room!  It’s the new way the Sonos app and servers interact that are causing many of these issues that were not as present prior to May 7th!

To quote a commenter on the recent The Verge articles about this debacle: