Just as a counterpoint, there are others of us who prefer a 2.4 GHz connection, which provides enough bandwidth for music, and offers a greater distance and penetration than a 5Ghz signal does.
I happen to still run SonosNet, using a BOOST, as I don’t have a speaker near my router that could be wired. I happen to like having my music ‘separated’ from other network use, although it may not really make any difference.
I don’t think I would use SonosNet in a city/built-up area as the 5Ghz band is often faster, with far less interference - but the speed difference/responsiveness alone and Sonos device discovery, is just noticeably quicker.
I found it far more noticeable when stepping back to SonosNet, albeit briefly, it was like stepping back from a new fast PC, or mobile device, to a real old one and realising just how slow the old one was compared to the new.
It’s horses for courses though, I guess.
I tried once to persuade a friend to upgrade his Windows PC and his response was "Why would I, I can’t type any faster than I do now”. Which is fair comment I guess. He was happy to wait the 8 minutes, or so, for it to boot up too etc. Installs & Updates seemed to take forever, but c'est la vie.
I thought that 5Ghz also worked better with devices that were nearer - I have three floors in the city location and so the distance is the fartherest over which I am tryign to use Sonos. A very standard terrace house with loft conversion so still not vast distances.
Alos wondering if somethign like this may help?
Everyroom
Provided at extra cost by my ISP, so would want to cover off other things first.
Been on hold to Sonos (UK) for 90 minutes now…. sigh. Can I use the US support if in the UK?
Alos wondering if somethign like this may help?
Everyroom
Provided at extra cost by my ISP, so would want to cover off other things first.
I personally would not choose it, as you’re likely to get a better deal if you purchased your own mesh setup, it may be more expensive initially, but once you’re tied into a monthly subscription it can be more difficult to let it go. You can also sell-on your own hubs later, whereas you may have to hand those back.
If there’s a long wait on hold to Sonos, I’d perhaps try a different time/day.
Ken,
Just to let you know that after more than 90 minutes on hold, I got through. Long and short is I am being told that the diagnostic shows nothing wrong with my speakers and that the issue is with the network communications. Well could have told them that! Indeed I had at the beginning of the call. I’d like to know what you make of the following advice:
I am being told that I need to do three things:
- Call my ISP and ask them to turn on IGMP
- Reboot my router and all the speakers
- Continue to reboot all my speakers at least once a month (indeed all Sonos users need to do that, they are computers after all - these were the words).
I was told this was a ‘workaround’ to address the lagginess issues. If this really is the official advice I’m afraid I cannot spend at least half an hour a month for each of my Sonos systems rebooting all the speakers. Nor do I want too. It’s farcical and life it way too short!
As I understand it, every Sonos user should reboot their speakers at least once a month to avoid ‘lagginess’ issues with speaker/controller communications! It made me laugh. As I said to the person I was speaking too (who personally has one Sonos speaker which she said she happily reboots regularly), it takes quite a time to reboot 8-9 speakers, waiting for each to come back up before moving onto the next. Apparently she understood my frustration.
I asked if there was any official Sonos documentation that confirmed this requirement and the technical reason for the issue that now requires this regular action - I didn’t get anywhere. I’m afraid that unless I was unlucky and happened to speak to a responder who was not very able, then all this does is confirm my worst fears.
Here is the email confirmation I asked for:
Please contact your Internet Service Provided and advise them that we need to set the IGMP snooping to ON.
If you are experiencing issues and need to reboot your Sonos speakers, you can do so by unplugging them from the power source, waiting for about 10 seconds, and then plugging them back in.
Please try to reboot the Speakers after a few weeks or at least once a month to avoid issues.
Here is your case number xxxxxxxx.
Thank you very much and have a lovely day!
@kevinboardley,
IGMP is a network layer protocol used to set up multicasting on networks that use the Internet Protocol version 4 (IPv4). Specifically, IGMP allows devices to join a multicasting group. You may find you can enable this yourself in your router configuration pages (hopefully) without asking the ISP to do it for you.
Only time my Sonos devices get rebooted here is when they receive a firmware update (or if the Wife unplugs a speaker to plug in something else temporarily) - or if one Sonos device/room plays up (which may happen occasionally - although I can’t recall the last time I did that).
My router was rebooted 33 days, 19 hours and 15 minutes ago.
I would maybe reboot the devices after IGMP is enabled, but other than that, I’d perhaps only reboot anything if you encounter an issue… but that’s just my own personal view.
Thanks Ken.
This responder said she would help me with finding the setting my router then managed to avoid it. To be honest I was losing will to live speaking to her anyway. I will find it if it is there.
Where do I go now with Sonos Support do you think? Spend another 90 minutes waiting to get through to someone else who can more senisbly assist?
Thanks Ken.
This responder said she would help me with finding the setting my router then managed to avoid it. To be honest I was losing will to live speaking to her anyway. I will find it if it is there.
Where do I go now with Sonos Support do you think? Spend another 90 minutes waiting to get through to someone else who can more senisbly assist?
Well I’m happy to carry on and try to help as much as I can here - I’d first just try to enable IGMP snooping in your router configuration pages, as it’s certainly needed for mDNS/SSDP multicast discovery and that’s always sounded like it was a part of the issues you were seeing. Then when that’s done reboot the router and Sonos devices.
I would not uncable your Sonos device at the moment, as it’s not clear (to me, at least) at this point if you have the network SSID/credentials stored in your Sonos App network settings.
Thanks Ken.
This responder said she would help me with finding the setting my router then managed to avoid it. To be honest I was losing will to live speaking to her anyway. I will find it if it is there.
Where do I go now with Sonos Support do you think? Spend another 90 minutes waiting to get through to someone else who can more senisbly assist?
Well I’m happy to carry on and try to help as much as I can here - I’d first just try to enable IGMP snooping in your router configuration pages, as it’s certainly needed for mDNS/SSDP multicast discovery and that’s always sounded like it was a part of the issues you were seeing. Then when that’s done reboot the router and Sonos devices.
I would not uncable your Sonos device at the moment, as it’s not clear (to me, at least) at this point if you have the network SSID/credentials stored in your Sonos App network settings.
Thank you. Won’t give up on Sonos and will try to get someone else once I have done what has been suggested. Will let you know how I get on.
Might be worth opening a separate thread ;)
Hi all,
We’ve been sharing app updates with you all over the last several months, and today we wanted to share commitments that we are announcing following our internal review of the app release in May of this year. In addition to all we have been doing to get you back to enjoying your Sonos products, these commitments will drive us to emerge from this with an even stronger commitment to quality. You can read highlights of the commitments below, and read more here: www.sonos.com/commitments.
To address the root causes of the problems of the app release, we commit to:
- Unwavering focus on the customer experience. To deliver the highest level of customer experience, we will always establish ambitious quality benchmarks at the start of product development. We will not launch products until they meet these criteria. We will also enhance the tools needed to measure and maintain the standards our customers expect.
- Increase the stringency of our pre-launch testing phases. Our beta testing program will include a broader range of customers and more diverse setups, helping us diagnose and resolve issues faster before going to market.
- Demonstrate humility when introducing changes. In contrast to the all-at-once automated app release we issued in May, any major change to the Sonos app will be released gradually, allowing customers to adjust and provide feedback before it becomes the default. For new features smaller in scope, we will introduce an opt-in experimental features option in the app for customers who would like to participate in testing them.
- Appoint a Quality Ombudsperson. This new role will ensure our employees have a clear path to escalate any concerns in terms of quality and customer experience. This person will be consulted by executive leadership throughout the development process and before any product launches. In this role, the ombudsperson will guarantee transparency and publish a report to management and employees twice per year, and will present regularly to the Sonos board of directors.
In addition, we are also committing to the following to begin to regain your trust:
- Extend our home speaker warranties. To reflect our strong belief in the quality of our products, we will extend the manufacturer’s warranty by an additional year for all home theater and plug-in speaker products currently under warranty.
- Relentlessly improve the app experience with regular software upgrades. We will continue to roll out updated mobile software versions every 2-4 weeks to optimize and enhance the app experience, even after the current issues are fully resolved.
- Establish a Customer Advisory Board. We will form a Customer Advisory Board to ensure we never lose sight of our customers' voices. This board will provide feedback and insights from a customer perspective to help shape and improve our software and products before they are launched.
As a demonstration of the significance of these commitments, the Sonos Executive Leadership Team will not accept any annual bonus payout for the October 2024 - September 2025 fiscal year unless the company succeeds in improving the quality of the app experience and rebuilding customer trust.
If you have any questions or comments, feel free to leave them below. Thanks for all of your support and patience the last several months - we’re excited to move forward and get you back to enjoying the quality that Sonos is known for.
Your Sonos team.
@Keith N is there an update to any of this? I am in the Sonos community here, and Sonos user groups on social media. It seems like the problems persist for a host of users. Did the executives at Sonos ultimately feel they deserved their bonuses? I did not get my music library back until the end of November (with over a dozen hours on the phone and online with support), and it’s still incredibly glitchy. Still cannot make playlists, still no album artwork, still laggy controls.
I am simply looking to use my system the way it was advertised when I purchased everything. So far, Sonos is still missing the mark by a long shot. Like many users, I still do not have the functionality that I did prior to the May update.
Hi all,
We’ve been sharing app updates with you all over the last several months, and today we wanted to share commitments that we are announcing following our internal review of the app release in May of this year. In addition to all we have been doing to get you back to enjoying your Sonos products, these commitments will drive us to emerge from this with an even stronger commitment to quality. You can read highlights of the commitments below, and read more here: www.sonos.com/commitments.
To address the root causes of the problems of the app release, we commit to:
- Unwavering focus on the customer experience. To deliver the highest level of customer experience, we will always establish ambitious quality benchmarks at the start of product development. We will not launch products until they meet these criteria. We will also enhance the tools needed to measure and maintain the standards our customers expect.
- Increase the stringency of our pre-launch testing phases. Our beta testing program will include a broader range of customers and more diverse setups, helping us diagnose and resolve issues faster before going to market.
- Demonstrate humility when introducing changes. In contrast to the all-at-once automated app release we issued in May, any major change to the Sonos app will be released gradually, allowing customers to adjust and provide feedback before it becomes the default. For new features smaller in scope, we will introduce an opt-in experimental features option in the app for customers who would like to participate in testing them.
- Appoint a Quality Ombudsperson. This new role will ensure our employees have a clear path to escalate any concerns in terms of quality and customer experience. This person will be consulted by executive leadership throughout the development process and before any product launches. In this role, the ombudsperson will guarantee transparency and publish a report to management and employees twice per year, and will present regularly to the Sonos board of directors.
In addition, we are also committing to the following to begin to regain your trust:
- Extend our home speaker warranties. To reflect our strong belief in the quality of our products, we will extend the manufacturer’s warranty by an additional year for all home theater and plug-in speaker products currently under warranty.
- Relentlessly improve the app experience with regular software upgrades. We will continue to roll out updated mobile software versions every 2-4 weeks to optimize and enhance the app experience, even after the current issues are fully resolved.
- Establish a Customer Advisory Board. We will form a Customer Advisory Board to ensure we never lose sight of our customers' voices. This board will provide feedback and insights from a customer perspective to help shape and improve our software and products before they are launched.
As a demonstration of the significance of these commitments, the Sonos Executive Leadership Team will not accept any annual bonus payout for the October 2024 - September 2025 fiscal year unless the company succeeds in improving the quality of the app experience and rebuilding customer trust.
If you have any questions or comments, feel free to leave them below. Thanks for all of your support and patience the last several months - we’re excited to move forward and get you back to enjoying the quality that Sonos is known for.
Your Sonos team.
@Keith N is there an update to any of this? I am in the Sonos community here, and Sonos user groups on social media. It seems like the problems persist for a host of users. Did the executives at Sonos ultimately feel they deserved their bonuses? I did not get my music library back until the end of November (with over a dozen hours on the phone and online with support), and it’s still incredibly glitchy. Still cannot make playlists, still no album artwork, still laggy controls.
I am simply looking to use my system the way it was advertised when I purchased everything. So far, Sonos is still missing the mark by a long shot. Like many users, I still do not have the functionality that I did prior to the May update.
Crickets on this, unfortunately.
