Retired Sonos Staff

News

New Sonos App Update!

Yesterday we released a new update to both iOS and Android.

The update has the following version numbers:

80.02.05 (Android)

80.02.04 (iOS)

Please note that you may need to check for updates in the App Store in order to update during the first few days of the release.

With this update we've added or improved some of the following features you all have been asking about:

Mute button (on iOS)
Play Next & Add to End of Queue
Sleep timers
Improved local library connectivity
Improved Trueplay setup (on iOS)
Added distance settings for surrounds
Ability to update older firmware systems

Check out the full release notes here.

We've still got a road ahead of us and here is what’s coming soon:

Continued improvements to navigation for visually-impaired customers: mid-June
Playback controls including mute and volume numbers: June
Local music library search and playback: mid-June
Improved playback settings including Play Now: July
Create and edit local music library: July
Improved Autoplay settings: July
Improved Sub audio settings with Amp: July
Snooze alarms: TBD

We appreciate your continued patience.

Update 17 June 2024:

Today we release another update for the new Sonos app.

The update has the following version numbers:

80.03.06 - iOS
80.03.03 - Android

This update brings a number of fixes and additions that you've been asking for.

In this update:

Introduced mute button on Android.
Added numerical values to the volume and group-volume sliders.
Updated the volume icon to reflect the volume level on iOS.
Added stereo or mono configuration for Amp/Port output on iOS.
Improved TalkBack screen reader support for volume sliders on Android.
Added support for SonosNet channel selection on iOS.
Expanded support for service reauthorization on Android.

Check out the full release notes here.

Update 1 July 2024:

Today we released another update for the new Sonos app.

The update has the following version numbers:

80.04.04 - iOS
80.04.04 - Android

This update brings a number of fixes and additions that you've been asking for.

Check out the full release notes here.

In this update:

Added multi-product setup for professional installers for iOS
Improved accessibility for configuring alarms with VoiceOver and Talkback
Added autoplay setting for analog devices using line-in for Android
Added support for SonosNet channel selection for Android
Added timezone settings for iOS
Added the option to forget a system in order to connect to or create a new system for iOS
Improved notification for player firmware updates on Android

Update 18 July 2024:

Today we released another update for the new Sonos app.

The update has the following version numbers:

80.05.01 (Android)

80.05.01 (iOS)

Please note that you may need to check for updates in the App Store in order to update during the first few days of the release.

With this update we've added or improved some of the following features you all have been asking about:

Added setup, configuration, and search for local Music Library
Improved account settings for Sonos Pro subscribers
Improved line-in autoplay and compression settings
Improved accessibility in Settings
Improved notification for player firmware updates
Updated the volume icon to reflect the volume level
Amp/Port can be configured for Stereo or Mono output in Android
Improved Sub audio settings with Amp

Check out the full release notes here.

We've still got a road ahead of us and here is what’s coming soon:

Playlist editing
Downgrade from S2 to S1
Persistence of offline devices
Additional configuration settings

A few notes about Local Music Library Functionality.

Fixes for all of the following issues will be addressed in future updates.

We appreciate your patience!

After adding/removing a share, there can be a delay during reindexing where it’s not clear that Music Library indexing is happening, and some leftover elements of a removed share can still show up during reindexing. Be patient - it is in fact, still indexing.
Music Library Search is not accessible in the controller without access to the Internet.
Local Music Library will not work for alarms.

Additional things to consider specifically on Android:

The “More” menu, Play Now and Play Next options may fail with "something went wrong" for local library content. Local Music Library albums are also currently unable to be favorited.
- When a new library share is added, it doesn't appear in the music library settings page. The share does appear if you dive into Music Library > Folders. It may appear if the share disappears after closing/reopening the app, but the share is successfully added.

Things to consider specifically on iOS:

No album art of Albums in Sonos Favorites

Update 6 August 2024:

Today we released another update for the new Sonos app.

The update has the following version numbers:

80.06.04 (Android)

80.06.03 (iOS)

Please note that you may need to check for updates in the App Store in order to update during the first few days of the release.

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With this update we've added or improved some of the following features you all have been asking about:

In this update:

Introduced TV Audio swap for Sonos Ace from Arc, Beam, Beam 2, and Ray on Android
Added TV Audio swap for Sonos Ace from Beam, Beam 2, and Ray on iOS
Added S2 to S1 downgrade tool
Improved smoothness and reduced latency for Group Volume controls on iOS
Added mute buttons for individual products in Group Volume controls
Added Group Volume controls from the Now Playing screen on iOS
Added the ability to clear the queue on iOS
Improved performance for large queues on iOS
Added the ability to “forget system” on Android
Improved reliability for speech enhancement and night mode settings on iOS
Improved reliability when starting playback from a playlist on Android

Check out the full release notes here.

Update 27 August 2024:

Today we release another update for the new Sonos app.

The update has the following version numbers:

80.07.03 - iOS
80.07.05 - Android

This update brings a number of fixes and additions that you've been asking for.

In this update:

Accessibility improvements in Settings
Improved smoothness and reliability for product setup
Added the ability to clear the queue on Android
Added Night Sound toggle in Room Settings for sound bars

Check out the full release notes here.

Update 19 September 2024:

Today we release another update for the new Sonos app.

This update will be rolled out for iOS and Android separately.

Here is a quick look at what is going to be available for both iOS and Android updates:

iOS - (Available starting today)
Version 80.09.05

Improvements to setup flow
Improved performance when browsing content in Home and in Browse
Improved queue management including ability to delete, reorder and scroll
Added ability to set appearance between light mode/dark mode/system default
Continued improvements to the user interface
Added Trueplay support for iOS 18

Note: This iOS update will be deployed in phases over the coming days. Please allow until Tuesday to receive via automatic updates. If you add a player to your system, you’ll be prompted to update during setup. If you’d like to get the update sooner, go to the App Store, locate the Sonos app, and tap the Update button.

Android - (Scheduled for September 24)

Improvements to setup flow
Added ability to set appearance between light mode/dark mode/system default
Added setting to change the Alexa wake word language

Check out the full release notes here.

Update 24 September 2024:

Last week we released a new version of the Sonos app for iOS.

As announced, today we are releasing a new version for Android as well.

iOS - (Released on September 19)
Version 80.09.05

Improvements to setup flow
Improved performance when browsing content in Home and in Browse
Improved queue management including ability to delete, reorder and scroll
Added ability to set appearance between light mode/dark mode/system default
Continued improvements to the user interface
Added Trueplay support for iOS 18

iOS Service Pack - (Available starting today)
Version 80.09.07

Resolved a bug affecting users with multiple language keyboards configured
Resolved a bug preventing users with VoiceOver enabled from accepting the terms and conditions during setup

Android - (Available starting today)

Version 80.09.04

Improvements to setup flow
Added ability to set appearance between light mode/dark mode/system default
Added setting to change the Alexa wake word language

Check out the full release notes here.

Update 15 October 2024:

Today we release another update for the new Sonos app.

This update will be rolled out for Android only.

Android - (Available starting today)
Version 80.10.06

Improved queue management including ability to delete and reorder on Android
Music library indexing and reliability improvements*
Improved TalkBack functionality in Settings on Android
The ability to schedule System Updates on Android

* Requires latest player update - 81.1-58074 (or higher)

Here is what’s coming soon:

Update planned for late October

Improving system setup and reliability of adding new products
Improved volume control & responsiveness (iOS)
Music library performance improvements (iOS)
Improving overall system stability and error handling
Support for Arc Ultra and Sub 4

Update planned for mid-November

Playlist editing
Support for Android users with multiple homes
User Interface improvements (based on your feedback)
Improved music playback error handling

Update planned for mid-December

Improved volume control & responsiveness (Android)

Check out the full release notes here.

Update 28 October 2024:

Today we released another update for the new Sonos app.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher

Sonos App

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Show previous replies

chambolle

Enthusiast II

Ken: At the moment, the auto-update slider is disabled [greyed out and inactive] in my Sonos app. I assume that means I won’t be forced to update. But at this point, who knows what’s going to happen next.

My post was submitted in hopes the Sonos folks who initiated this string soliciting feedback are paying attention. And in hopes they’re going to hear us and have a sense of urgency to restore full functionality to our Sonos systems without considerable additional delay.

Which seems to be a vain hope thus far.

kevinboardley

Enthusiast I

Dear Sonos: Don’t send me another update. Don’t expect me to download another update. DO NOT force another update on me…

Unless and until you have a finished product that, at the very least, includes all of the basic functions we enjoyed before you involuntarily recruited all of us for this science project two months ago [and still counting, with no end in sight].

I didn’t sign up for any of this. I’m a Sonos client because I want to play music without a lot of fuss. I had everything I wanted until early May 2024. I was a happy camper.

Now I’m not happy. Not a bit. Please fix what you broke. Please do not ask me to help you fix it. That’s not in my job description.

Thanks for your time and attention.

You don’t have to install the updates @chambolle, just disable the firmware auto-updates in the Sonos App and switch-off the App auto-install too for your controller device and sit back and wait until you personally decide to install the latest versions of the App/firmware.

So I'll just take pot luck then on when I should update to get back functionality unless of course I am forced to do so lest working functionality in the app is disabled.

I used to recommend Sonos. For some considerable time now, I warn people to steer clear. This is what happens when companies are driven purely by shareholder value. Customers go hang because you don't matter.

And I go to my desktop controller and sure enough functionality disabled until I update. I just thought of a very rude expletive.

kevinboardley

Enthusiast I

Hey @kevinboardley, are you on a Samsung device? I ask because I do not get that fabulous pop-up when the app crashes on my Android tablet.

IMHO, that pop-up is Peak FUBAR™ … and that’s a high bar after the past two months of fubar.

Yes. Android. Started last night after update. Now I can't use it all. It hust crashes and closes within seconds of opening.

Rhonny

Prodigy III

Hey @kevinboardley, are you on a Samsung device? I ask because I do not get that fabulous pop-up when the app crashes on my Android tablet.

IMHO, that pop-up is Peak FUBAR™ … and that’s a high bar after the past two months of fubar.

Yes. Android. Started last night after update. Now I can't use it all. It hust crashes and closes within seconds of opening.

Maybe this week’s app update will fix it.

kevinboardley

Enthusiast I

Just tried support 40 minute wait, have to go to work. Chat bot reporting no agents available.

My questions will be, just in case anyone is looking here:

Are they aware of this and if so, and they require a diagnostic,
how am I to send one given that the android app keeps crashing (edited: removed the desktop app still allows diagnostics)
If I update the desktop controller will I have absolutely no way of switching anything on or off other than unplugging from the wall?

What an unmitigated disaster. This sort of thing should spell either an end to a company or at very least its CEO in any economy that is managed even slightly for the benefit of the end consumer.

Gaham

Headliner I

Just tried support 40 minute wait, have to go to work. Chat bot reporting no agents available.

My questions will be, just in case anyone is looking here:

Are they aware of this and if so, and they require a diagnostic,
how am I to send one given that the android app keeps crashing and the desktop controller functionality if disabled until I update.
If I update the desktop controller will I have absolutely no way of switching anything on or off other than unplugging from the wall?

What an unmitigated disaster. This sort of thing should spell either an end to a company or at very least its CEO in any economy that is managed even slightly for the benefit of the end consumer.

Yes they are definitely aware.

If you do a diagnostic collection post the details here so that the Sonos Team can pick them up.

I suspect that they are getting a lot of unsolicited diagnostics so it will help them to help you if you communicate the details.

kevinboardley

Enthusiast I

Just tried support 40 minute wait, have to go to work. Chat bot reporting no agents available.

My questions will be, just in case anyone is looking here:

Are they aware of this and if so, and they require a diagnostic,
how am I to send one given that the android app keeps crashing
If I update the desktop controller will I have absolutely no way of switching anything on or off other than unplugging from the wall?

What an unmitigated disaster. This sort of thing should spell either an end to a company or at very least its CEO in any economy that is managed even slightly for the benefit of the end consumer.

Yes they are definitely aware.

If you do a diagnostic collection post the details here so that the Sonos Team can pick them up.

I suspect that they are getting a lot of unsolicited diagnostics so it will help them to help you if you communicate the details.

I have, you replied to it. ************

Moderator Note: Recorded and removed diagnostics number. Modified in accordance with the Community Code of Conduct.

BrianJG

Enthusiast II

Yesterday we released a new update to both iOS and Android.

The update has the following version numbers:

80.02.05 (Android)

80.02.04 (iOS)

Please note that you may need to check for updates in the App Store in order to update during the first few days of the release.

With this update we've added or improved some of the following features you all have been asking about:

Mute button (on iOS)
Play Next & Add to End of Queue
Sleep timers
Improved local library connectivity
Improved Trueplay setup (on iOS)
Added distance settings for surrounds
Ability to update older firmware systems

Check out the full release notes here.

We've still got a road ahead of us and here is what’s coming soon:

Continued improvements to navigation for visually-impaired customers: mid-June
Playback controls including mute and volume numbers: June
Local music library search and playback: mid-June
Improved playback settings including Play Now: July
Create and edit local music library: July
Improved Autoplay settings: July
Improved Sub audio settings with Amp: July
Snooze alarms: TBD

We appreciate your continued patience.

Update 17 June 2024:

Today we release another update for the new Sonos app.

The update has the following version numbers:

80.03.06 - iOS
80.03.03 - Android

This update brings a number of fixes and additions that you've been asking for.

In this update:

Introduced mute button on Android.
Added numerical values to the volume and group-volume sliders.
Updated the volume icon to reflect the volume level on iOS.
Added stereo or mono configuration for Amp/Port output on iOS.
Improved TalkBack screen reader support for volume sliders on Android.
Added support for SonosNet channel selection on iOS.
Expanded support for service reauthorization on Android.

Check out the full release notes here.

Update 1 July 2024:

Today we released another update for the new Sonos app.

The update has the following version numbers:

80.04.04 - iOS
80.04.04 - Android

This update brings a number of fixes and additions that you've been asking for.

Check out the full release notes here.

In this update:

Added multi-product setup for professional installers for iOS
Improved accessibility for configuring alarms with VoiceOver and Talkback
Added autoplay setting for analog devices using line-in for Android
Added support for SonosNet channel selection for Android
Added timezone settings for iOS
Added the option to forget a system in order to connect to or create a new system for iOS
Improved notification for player firmware updates on Android

What a load of garbage. I haven’t had access to anything except Sonos Radio for two months.

Ulmo

Lyricist III

Now (7/19/24) it doesn’t work at all. Come on, Sonos, talk to us! What is going on & when?

Ken_Griffiths

Now (7/19/24) it doesn’t work at all. Come on, Sonos, talk to us! What is going on & when?

Maybe it’s something local to you causing your App not to work?... It’s perhaps a little slow in some areas, but the App should now be working… it’s definitely working okay here.

Edit: If you can’t get the Sonos App to work maybe give Sonos Support a call. Here is the link to contact them:

https://support.sonos.com/s/contact

Show more replies

Yesterday we released a new update to both iOS and Android.

Update 17 June 2024:

Update 18 July 2024:

Update 6 August 2024:

Update 27 August 2024:

Update planned for late October

Update planned for mid-November

Update planned for mid-December

Yesterday we released a new update to both iOS and Android.

Update 17 June 2024:

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