🗣️ Hi Everyone 🔊

Finally the active song will be displayed in the queue.

It’s good that the queue finally opens to show the active song playing.  Pity it took 15 months to achieve!

Perhaps in another year we may be able to once again save the queue to a playlist?

The Sonos app on my home system started acting glitchy today, so I guessed there was an update. Sure enough, applied it and now back to normal. Is there some better way to know when updates are rolling out?

Great updates - especially showing queue position. That’s long awaited!

But I’m sure there was much discussion about confusing terminology the last time there was an official Sonos thread about updates - which I thought would inform the phrasing in future threads. But it seems not.

A ‘player’ update sounds like phrasing from a few years ago (or maybe is still an in-house term at Sonos) but is really confusing…

Today there was an app update and a system update.

If “check for system updates” is an option in the app, then “system update” is the wording that should be used.

Let’s retire ‘player’, for clarity!

OK….

What kind of shenanigans are you guys trying to perpetrate now? Please don’t try to tell me I was hallucinating 🌀🙃🌀

Take a look at the picture below and the yellow line. When I ran the system update and opened the app just below the yellow line was a section that showed my three (3) sets of Ace headphones as being not connected. 

I said to Me, Myself and I...that’s cool. The app now displays the Ace headphones in a similar manner as a room; as I named each set. Black, White and Panda. Me, Myself and I all agreed it was a nice addition to the app.

Next I decided to update the App via the iOS App Store. After the update the section that showed my there (3) sets of Ace headphones was gone. What Da??? 😧

So, I deleted and reinstalled the app again. Still the section showing my Ace Headphone was no longer present.

OK guys...jokes aside...what gives??? 🤷

If you have automatic updates enabled, then it will update itself without having to search for one. That being said, the presence of an update does not mean the system should start acting glitchy. If it happens often, reaching out to the support team would be a good idea.

If you delete the app, it will clear the headphone section, as that information is cached. But once the headphones have been connected, they should show up like this, albeit in your own language:

I noticed that when I bring up a Playlist and use the Search command, it really doesn’t search that particular playlist. I mention this because it seems to not take me to that song in the current playlist, but instead places another instance of that song into the existing playlist. And I notice that the total number of tracks (or songs) increases by one. The app should really take you to that particular song in the playlist, but it doesn’t. 

If you have automatic updates enabled, then it will update itself without having to search for one. That being said, the presence of an update does not mean the system should start acting glitchy. If it happens often, reaching out to the support team would be a good idea.

Reply: I have auto updates enabled, but they do not happen before I have problems on my system.  As was noted at the top of this thread “As with most updates, this will be a Phased Rollout, which means that you may (or may not) get the update pushed to your system.”

So...again, I ask, is there some way to know when updates are planned BEFORE they are rolled out? I am looking for an alert so I know there is an update I need to apply as auto updates are not cutting it.

So far, Sonos has not provided any information about what is to be in updates in advance.

As a software developer, this makes sense to me. Features that are ‘expected” to make release sometimes get pulled at the last moment, due to various issues, in my experience. Providing ‘advance’ notice is merely an opportunity for failure, and often ridicule for developers. 

In my experience, one is better off being part of a ‘beta’ group, in which new features are tested more, but even that is no guaranty that what is ‘seen’ is in the next release. 

I am not asking to know what is in the updates and am not sure why you brought up this issue.  I am asking to know when an update is planned to be released because it impacts me as a user.  Surely you must know 24 hours before a release is planned, so that users could be given a heads up.

“You” does not apply here because ​@Airgetlam is just a user, they do not work for Sonos.  As to getting a heads up for when an update is going to be released?  Well, turning off updates in the Sonos app and in your app store on your mobile devices will accomplish that.  Seeing how Sonos now uses a phased rollout, allowing you to see if an update is available for your specific system would be far more accurate than them stating “We are sending the update out gradually from Oct. 1-Oct 14”.

Also keep in mind just because the phased rollout got to your system and installed it may not be fully activated. Some internal features are on a separate phased activation schedule.

Example, my system hasn't gotten the group count numbers activated yet. Picked up app and system updates since the one that included the numbers but still no numbers.

Me neither. (And I’m just keeping my head down in the hope I never get them, given it shows a 1 when there’s no speaker grouped with it…)

Hmmm, so I (once again) less than impressed with this update.  Our system was working well but now is dropping out speakers, stopping music all together, making us frustrated (once again) with this system.  It is long past us regretting our purchase, but please try harder?!  Test the updates before sending out, work harder at making this system like it was during the days of the 1 Gen app.  You are going backwards - super disappointing.  

Working fine here, so I’m guessing a local issue. I’d certainly try a simple network refresh, by unplugging all Sonos devices, then rebooting your router. Wait two minutes, then plug back in the Sonos devices. Wait for them to boot back up, and connect, then test. 

If that doesn’t work, I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

The reality is that since 8th May 2024 getting your Sonos system to work reliably often requires more time and effort than it used to and may require one or more discussions with their technical support team. The “just plug it in and start enjoying music in minutes” days seem to be gone but I do hope they return.

That said, when working, they still sound good as good as ever.

Just want to add that the app and system updates are working fine on my iOS and Android device. All of the promised features listed in ​@Mike R. H. announcement are present. 

I might also add (as has been a topic of discussion) that my Alarms and Groups are still in tact and functioning. The app loads quickly on iOS and Android and changes made in one is reflected in the other.

So overall I’d say the App is pretty much back to pre-May 2024 operation with only a few minor (to me that is) tweaks to be made. BTW ​@Mike R. H. thanks for the clarification on the disappearng Ace Headphone section 😂

Seems the pausing issues has reappeared, as having a track looped for hours before this update was no problem, now suddenly it stopping after a hour or so. I was optimistic that updating the system wasn’t going to be an issue, as the last few have been problem free. Suddenly it’s back to the random stopping issue. 

What has Sonos Support said, when you contacted them with your system diagnostic ?

I’m, VERY, VERY, VERY, VERY, VERY, VERY, VERY, update fixed the bass.

Prior update made the bass so much better.

I saw that last night as well. After being away from home for a week and half I fired up one of my normal Pandora streams and an hour later "could not pause" I closed the app and restarted it and had no issues.

Not an issue but I'm hoping it will disappear after the next update 

ETA I'm running the  android app.

App is also giving me "can not play content"as well although it does show my Pandora stations. After 4 restarts no joy. 

My wife, sitting next to me, with the last version app lit it right up.

Hello all. Quick background for me… I started selling Sonos as an A/V company employee about 10 years ago. Very familiar with the product, from sales and technical perspectives. I have a dozen Sonos products installed in my home.

When the May 8th 2024 bad release happened, I started experiencing issues immediately like everyone else. I downloaded the previous software version of the app and installed that on my android phone. I turned off updates and haven’t updated it since then. I bought the SonoPhone app for my child’s iPhone.

My system has been working perfectly ever since. No issues whatsoever. Operation is smooth and reliable.

The downsides are I can’t manually update my music library… but this happens automatically every night anyway...so not an issue. I can’t add new products… but that is okay, I don’t really need to.

I don’t get the new app, features, and other improvements. But I also don’t get all the bugs, problems and issues I have continually read about over the last year and 4 months...

I have been reading these threads since then trying to determine when it is ‘safe’ to upgrade my Sonos system to the latest.

So, the million dollar question is… do you recommend I update my system at this point or keep my stable system and continue to wait? (or if it was you, what would you do?)

PS

Sonos could have easily frozen the version I have been using and locked it down as S2. This way people could continue to use it and have a working system (just like I did, and I didn’t even need Sonos’ help to do that, it was that simple) 

Then they could have created S3, as the new app and let people use that if they wanted to or to use the Ace headphones… But Sonos chose not to do this. - I was also a software developer for 20+ years.

Although this point is now moot. Just a comment on one way they could have possibly mitigated the catastrophe. 

JMO

First let me say that since the update my system has performed without major issues. The app was broken true enough but not to the point where I could not enjoy my Sonos. I really believe my lack of issues stemmed from two things:

• My Sonos consisted of nothing older than a Port, Amp and Sub Gen2.
• My network was rock solid as I had an Asus AiMesh WiFi-6 network consisting of three (3) Asus routers with Ethernet backhaul. *

Regarding is it safe to move on to the new App...I’d say yes with the following caveats:

You network should be stable which means no hodgepodge of a main router and extenders either 3rd party and/or plug in wall Wii-Fi pucks

Assuming you feel confident about your network then proceed as follows by the numbers:

1. Unplug all Sonos
2. Unplug Mesh satellites (if applicable)
3. If using an ISP provided router/combo make sure the router side in in bridge mode (applicable if using a 3rd party mesh setup consisting of router and nodes not provided by your ISP)
4. Update your router, reboot it and allow it to come back
5. Make sure Airtime Fairness is off
6. Do not enable band steering 
7. Use same SSID and Paaaword for all bands
8. Make sure encryption is WPA2/WPA3
9. Plug in Mesh Satellites if applicable (allow them to come back)
10. Make sure satellites No not have DHCP capability to assign IP Addresses
11. Update your device and connect to your network
12. Delete the Sonos app
13. Plug-in Sonos 1x1 and allow them to come back
14. If using a Sonos HT setup plug in the soundbar first and allow it to come back; then plug in surrounds and sub. Allow them to comeback and re-connect to soundbar
15. Wait 5 minutes after the last Sonos unit has come back
16. Install the new Sonos app on your device
17. Select “Join an existing system”
18. Accept all prompts
19. Sign-in with your credentials 
20. Test your Sonos

 * Currently running Asus AiMesh Wi-Fi 7

​@AjTrek1 Thank you for that very detailed list with your network recommendations.

I’m sorry for all of the work that you put into that, but my network is solid.

I have a 2 month old Netgear Nighthawk RS700 with WiFI 7 and a netgear Access point. As part of my job working in the A/V field I setup, configure and troubleshoot networks daily and am very comfortable with that and the current state of my home network.

My question is only about the Sonos app and how that is running for everyone from the version before 5/8/24 (my current version) compared to today’s version (latest). 

Yes, there are many factors including network configurations, equipment, age, operation, etc.

But just trying to get a sense of are people generally happy with the current state of the app and how it is working. Or are they not, and would choose to stay on or go back to the version that (for me) works perfectly fine. Thanks again, this may help others as well.