Lossless is here. Included in Spotify Premium

Many thanks, ​@Corry P !

Your mention of removing and re-adding Spotify to my account has solved it for me!! It reminded me that I use a dedicated ‘Home’ account for Spotify on my Sonos system (as one of my Spotify membership slots), not my own ‘personal’ one which my Spotify app is logged into. 

SO I logged into the Spotify app with the Home account, changed to Lossless, and that then generated the Lossless tag when selecting music via the Sonos app.

Eureka. Thank you! (Maybe this will help others who have multiple Spotify accounts connected to their Sonos app that they need to activate Lossless on every account.)

Glad to hear it, ​@Rhonny!

Thanks for updating the thread!

Is the only way to get lossless Spotify on Sonos to play via the Spotify app? If I play Spotify from the Sonos app will that also get lossless audio? 

Thanks

Once you set up lossless in the Spotify app it will work when using the Sonos app too……

Ah, ok, thank you, I hadn’t realised that, so playing from Spotify in an app with the audio set to lossless to your Sonos system kind of activates lossless for the Sonos system? Cool, thanks

You set it in the Spotify app first .

Thanks, this answered my question as I have a dedicated account on my family Spotify for my Sonos :-)

Hello Sonos Community,

I have followed all the steps to enable lossless playback on all of my devices in the Spotify app. Spotify plays in “lossless” on my iPhone 12 Pro and on my MacBook Pro just fine, but when I use Spotify Connect to move the sound output to my Sonos S2 system, it says "File quality: Very High. This content isn't available in lossless."

That’s confusing… I know the content I’m playing is available in lossless because it’s playing lossless through the Mac device’s output in lossless (and when I connect wired headphones with an AudioQuest Dragonfly Cobalt DAC). However, as soon as I switch the device to one of my Sonos speakers, such as my 1-week old Move 2, the quality drops from “lossless” to “very high.”

I contacted Spotify Support about this today and spent more than 2 hours troubleshooting to no avail. Chat transcript can be downloaded here for the next 3 days: https://we.tl/t-7tqJttbloU

Please let me know if someone from Sonos Support can jump in to help resolve this issue. I’ve been waiting for lossless for so long!!

Thank you!

P.S. screenshots illustrating the issue from today…

Hi ​@DT24 

I am sorry to hear about the trouble you’re having with getting lossless Spotify content to play on your Sonos system.

As the issue appears to be with the Spotify app, I am not sure how much use our technical support department can be, but they can certainly take a look at things from the Sonos side for you - I recommend you get in touch with them.

Before doing so, please try a reboot of the speaker, the iPhone and the router (the router is a long-shot, but you may as well give it a go - turn it off for at least 30 seconds), just in case that saves you from waiting on the phone.

I hope this helps.

Hi ​@Corry P 

Thanks for getting back to us (DT24 is my partner--I posted the question from her account because we use her account to manage Sonos at this house).

I’ll try reaching out to Sonos tech support about it. I hope I can relay a link to this thread so they can see what we shared about the issue so far.

Re: our Sonos system, we have a system that includes the following products/versions (below). Perhaps this helps to eliminate a few potential issues? All these speakers are compatible since they are operating via the S2 app, right?

Re: rebooting, do I need to power cycle (manually unplug and re-power) each Sonos component listed below individually? And then power cycle my router after each of those has reconnected? What’s the most efficient way to accomplish a full system reboot?

iPhone has been rebooted multiple times and I’ve logged out/in of all Spotify and Sonos app instances on my devices. I’ve also reinstalled the apps.

---------------------------------

Sonos One: Bedroom

Serial Number: --

Sonos OS: S2

Version: 17.7 (build 92071170)

Hardware Version: 1.21.1.8-1.1

Series ID: A100

IP Address: --

WM: 0

---------------------------------

Port: Den

Serial Number: --

Sonos OS: S2

Version: 17.7 (build 92071170)

Hardware Version: 1.29.1.7-1.2

Series ID: A100

IP Address: --

WM: 0

---------------------------------

Sonos One: Den 2

Serial Number: --

Sonos OS: S2

Version: 17.7 (build 92071170)

Hardware Version: 1.21.1.8-1.1

Series ID: A100

IP Address: --

WM: 0

---------------------------------

Playbar: Lounge

Serial Number: --

Sonos OS: S2

Version: 17.2.2 (build 86270230)

Hardware Version: 1.9.1.10-1.0

Series ID: A100

IP Address: --

Audio In:

WM: 0

OTP:

---------------------------------

Play:1: Lounge (LS)

Serial Number: --

Sonos OS: S2

Version: 17.2.2 (build 86270230)

Hardware Version: 1.20.1.6-1.1

Series ID: A200

IP Address: --

WM: 0

---------------------------------

Play:1: Lounge (RS)

Serial Number: --

Sonos OS: S2

Version: 17.2.2 (build 86270230)

Hardware Version: 1.20.1.6-1.1

Series ID: A200

IP Address: --

WM: 0

---------------------------------

Sub: Lounge

Serial Number: --

Sonos OS: S2

Version: 17.2.2 (build 86270230)

Hardware Version: 1.8.2.5-1.2

Series ID: A100

IP Address: --

WM: 0

OTP:

---------------------------------

Move 2: Move 2

Serial Number: --

Sonos OS: S2

Version: 17.7 (build 92072171)

Hardware Version: 1.40.1.7-1.12

Series ID: A202

IP Address: --

WM: 1