This is unheard of and I hope the class action suit comes regardless of what I end up doing. It took me years to slowly build up to the 10 product system that i have today.  If i have to start over, will this 30% discount be available to me into the future.  It would take years to rebuild my 10 speaker system.  I can’t do this all at once at gun point.   I’m not taking out a loan for this.

Sonos should now be leasing their equipment now!   How long before I would have to replace my system again?  Is this a 5 year cycle?????

i don’t care about using Alexa or any other of that crap.  I want to use the system like i do today for as long as i can.  Just yesterday, my system is struggling to get a constant music stream pushed out to my speaker without cutting out.  is something already happening???

This is devastating….. who treats their customers this way? There should be a two system track for legacy and new paths. Give your customers years of warning and support the older system.  I see this in the corporate systems world all the time.

There is no could about it. This is the business plan they already announced to investors in previous earnings calls. This is the first phase of the implementation rollout.

You get five years of support from when they stop selling devices themselves. And I suspect we’re going to see quite a few minor spec bumps across the product range in the coming months/years. as we already see on the Sonos One line. Once your old product gets a minor spec bump to become a new generation, the clock starts ticking on the one you own in terms of support.

I’ve only got two devices affected by this original old connect & a play 1, so not too distraught.

So i’ve just ordered another Connect for quite a knock down price “as the fewer ports port is out now” and will be hoping that it is a post 2015 build with 256Mb RAM. This should keep it going for the long term. I think as my guess the 32Mb RAM in the old connect & play one is quite a constraint to keep them going, so once these are out of the picture all the newer models will be fine.

Saying that, SONOS need a better story for people that have invested a lot of money in this system, the 30% discount is derisory when looking at some of the costs being mentioned.

Why the cryptography?  Just say what your idea is please?

HOW DARE YOU Sonos

HOW DARE YOU

Obsoleting products that are only five years old and are perfectly functional is extremely poor business practice. If you think this may boost your bottom line then I suspect you are mistaken.

As someone who has spent their whole career in IT, I fully understand that older equipment may no longer be able to support the newer features you may wish to introduce but this does not mean that you should walk away from providing upgrades that they can support.

If this weren’t bad enough, you go further by stating you are not going to upgrade new equipment if it is on the same network as any “legacy” item(s). This is like Microsoft saying that if I have a PC with XP or Vista on my network then you are not going to support my Windows 10 PC’s.

Why would any user with “legacy” hardware buy any new equipment from you knowing it will never be upgraded?

As for your offer of 30% discount to upgrade. This is the same as saying that unless you pay us an extra 70% of the value of your equipment, we won’t upgrade it or anything else you might buy. That sounds like blackmail.

I shall certainly not be recommending your equipment to anyone unless you find a way for new equipment to be fully supported on a “legacy” network.

I think it’s a great time for their marketing team to update the messaging on the site, something like…

All the likes are for rants! This is a damming indictment of modern culture that one is looking for a fix.

The beauty of human beings is there ability to be innovative, co operate and overcome adversity, 

I took me 5 minutes to solve this issue. Put your heads together and you will solve this issue.

A $50 bit of old school kit can fix all of these issues. I can’t post the fix as Sonos could potentially come up with a way of stopping the fix.

I genuinely hope you sus it.

Count me out.
 

I’ve had Sonos equipment for many years, gradually building and expanding until it’s literally in every corner of my house. Yesterday I learned through a shocking email from Sonos that virtually every component will soon be worthless. 

In addition, I’ve been a significant evangelist for Sonos, single-handedly responsible for selling friends and family on the value of Sonos systems. Now I am embarrassed.

Fix this mess Sonos before your whole company goes down the tubes.

Troll alert.

1246 replies on this topic now, but you Nyenga are clearly the sole genius who can see a simple fix to this.

Or you’re wrong.

Only time will tell, eh?

As someone with over 17K invested in equipment, THIS REALLY SUCKS! I’m selling off my equipment and moving on. Just awful….

is there anything missing in this thread? I don’t really think so. Until now I was an advocat for SONOS - whenever, wherever possible I honoured the SONOS product family for its overall quality and the approach of supporting all devices with sw updates.

Since yesterday the times have changed. SONOS asked me to - more or less - brick my running system. Is that in any way sustainable? I am more than disappointed.

Correct, Legacy products will stop working at some point for streaming, but you could get years. You will be able to use them for local music, but consider Sonos has (purposefully?) not updated their SMB version and you are stuck with the major compromised v1.

I  am extremely upset that the Sonos system that I have owned for 6 years is now viewed as legacy and will not receive updates and will impact my listening experience. If I  would have know of this potential risk I  wouldn’t have bought the system. It seems like bad business to have consumers pay thousands of dollars and then trick them into upgrading their system and spending more money when this issue can happen again in a few years where the updated components are again viewed as legacy. I  realize that there is a trade in program, but 30% off new equipment is NOT enough. I believe that SONOS has to more and either fix this storage problem or allow consumers to swap out there old equipment for new for free.

Another disgruntled customer here.

Sonos adopter from the start, and having the delightful email this week telling me I have 10 legacy products that will now stop my system being supported.

Feeling as angry as the majority on here. Yes I hear the arguments that we upgrade phones and laptops regularly, but not 10 items.

No stacking of the 30% discount allowed either, just 30% per new item.

Most of all feeling really guilty for having spread the word on Sonos and how impressed I was with the brand. I now have 5 friends and family with systems on my recommendation that also will be mothballed.

A really poor communication to receive, and the ramifications not thought through. A way to split new and ‘legacy’ products is urgently needed and some more detail on the implications please Sonos.

Interesting to see how few responses from Sonos on this thread now - I think a massive under estimation of the frustration this would cause.

Considering non Sonos options now as really cannot face a full upgrade and living with them slowly killing my system from a distance.

Had expected much more from Sonos - things have changed.

Who is going to take -30% deal? I can’t see many..

1. That’s not a good offer because sometimes you can get that kind of deals from the shops anyway!
2. When the product is very very expensive if you will take off 30%, it’s still very expensive!
3. Who is going to trust that in few years you don’t have to do it again? Of course you have to do it if this goes ok for Sonos. At the moment it doesn’t look very promising for Sonos..
4. If I will update my current system with extra money do I get extra better sound quality? No.. So all I get is empty wallet and ability to get updates in the future….for some time. Before I need to use my wallet again to keep listening the music.

Absolute disgrace. I've spent thousands. Sonos should have a 5 year expiration message on their product boxes. 30% off please...just give me a refund and ill go elsewhere.

I froze my system in August 2018 at version 9.1, blocked the update server on my router so don’t get any reminders about updates.

It’s been working fine ever since, in fact it’s been very reliable, especially not having to continually update and then try and find all the speakers again.

I have a Sonos connect which is part of this legacy issue but I suspect it will just keep on working after May anyway.

WOW!

If you do this, you are losing me as a customer forever. 

So next year you'll announce that Play 1s are no longer supported or that I need to buy new Play 3s or whatever new product you come up with.

I usually don't comment on these kind of issues, but this is bad, very bad for your customers.

I was planning on buying another system for another place, but now, forget about it. 

Ryan,

So, what a kick in the shorts.  So, I have at least one of your legacy products which will be a cancer to the rest of my products.  Great.  Tell you what, I used to be a loyal customer but you were also the only game in town.  No longer.  I will not be trading up, I will be trading out.  So long, TaTa, Adios, Auf Wiedersehen.  Oh, and FU and the SONOS brand.

Ahh...I see that “you could get years” was added via an edit in the last para quoted. I would not worry too much about that aspect - what Sonos says on this count could be they playing bogeyman, or under advice of lawyers. The years may stretch out to a decade. And not all streaming services may be affected in a way that they stop working on legacy devices at the same time.

I don't see any reason to be herded into dumping legacy products and opting for new Sonos replacements right now. That can be done even two years from now. Or more. Or by buying something else at that time.

I have Sonos throughout the house - probably $4000 invested in this, and an early adopter. I love the system. All my equipment is “legacy”. I’m not interested in “trading up”. I understand the need to advance the technology, but I would like some reassurance from Sonos that when streaming services such as TuneIn and Spotify do make changes that could render them incompatible with these legacy products, to work closely with them to ensure that does not happen.

Agreed. I’ve got 4 Connect:AMPs, bought as recently as late 2014, and 16 Sonos devices in total. If Sonos had offered to recycle the older units and offered credit in the 70% range instead of 30% I’d probably have jumped. I doubt Sonos will sweeten the trade-up deal now though, otherwise they’d face the wrath of anyone who did the trade-up at 30%. I’m looking at a bill of over CDN$2500 once you factor in taxes, just to keep the functionality I have now 😠. If I’m faced with spending that much money on a rip & replace, I’ll take a hard look at doing my entire system and getting a brand whose soundbars can handle DD+, DTS, etc.

I just want a connected speaker with access to the various streaming services that are out there. I don’t care if it has Bluetooth, AirPlay, Alexa, or Google Assistant. What I do want is security updates and bug fixes, plus support for new streaming services as those come and go.

As someone with over 17K invested in this system/equipment (to include connected speakers to my AMPS). Upgrading is not an affordable option, I have 2 of the newer AMPS and 2 Play One’s with the remainder AMPS and Sonos speakers being legacy products. THIS REALLY SUCKS! I’m selling off my equipment and moving on. Just awful….never seen this coming from Sonos.