The new Sonos Mobile App & Web App

Sir, Yes, Sir! 

Happy now 😁🙂.?

Just took a look at the Apple App Store and the Sonos app’s recent reviews are universally critical - even the ones where the reviewer has accidentally pressed five stars instead of one!

Do Sonos care about that or are they happy to see their reputation plummet?

No more hardware until they completely fix the software. I’m using SonoPhone now (which sadly doesn’t have any sleep/alarm functions but plays perfectly with local libraries), whose sales must have sky-rocketed during the last week...

I've been using the new android app this morning to play favourites via Deezer.  Overall, quite a pleasant experience. Some issues but nothing catastrophic in the scheme of things.

But then, I also got this year's tax demand this morning, so anything else appears trivial at the moment 😜

@castalla 
Clearly things aren’t aren’t fractious enough so you dropped the Brexit bomb.
You should know that brexit supporters have no sense of humour.

I am p!ssing my self laughing ( not sure, whether that is due to me having poor balder control, or your comments).

I sympathise as I suffer the same fate (not the laughing bit!) 

Be interesting to see if SonoPhone adds Alarms and Sleep timers to their app in the next release 🤣.
Shame they don’t have an Android version.

Yes the colour scheme quite soothing and pleasant, pitty the issues sorry I mean dozens and dozens of other issues but those colors, and damn the Home Screen has been transformative to my music listening experience , no no transcendental, like Tom Cruise Scientology OT8. 🤣

Well this is a brave move! Fire in the hole.

Sonos App Redesign AMA - Tue 14 May, 19:00 - 22:00

If only border control also applies to apps, it might have prevented us Brits suffering from this update 🤣

Not sure when the app was last updated - I think it was years ago (may be wrong). 

The dev has 2 android apps for LMS - agree that an android version of the sonopad/phone would be a plus. 

And here's one of the android apps

Still no word from Sonos?

I have poured over the 1000’s of negative/critical forum posts, news stories, tweets, etc all over the imternet trying to find some sort official response to this customer service/PR disaster and have not found a peep. If there is one please link to it here.

It is so sad. As a very long time customer I felt a stronger loyalty and trust to Sonos than almost any other brand. And then they released this alpha software and shook my trust. But the lack of response is now turning into an even worse mistake than releasing the new app.

Sonos, make this right, apologize and explain, then make the old S2 available again and call this new app S3 in a few years once you’ve finished and tested it.

Amen. And as so many have said, there is a short window for them to do so or thousands of loyal customers will walk away.

Yes, but where they gonna  walk to. ? Comparable alternatives/equivalents are few (& very expensive, eg bluesound)

Any feedback on HEOS Denon? 

I agree that moving to another system won’t be trivial but I’ve been inspired to look around and see that I don’t have to stick to the Sonos ecosystem.  Sonos has deeply harmed my trust in them.  I have been with them since the early days, migrated to S2, continue to add/upgrade speakers, show friends, help set up friends, etc.  This weekend I’ve played with Roon which is very cool, investigated Bluesound, etc.

Some kind of “oops, we are so sorry, we’re working on it….” would make me feel better than the courage comments.

One huge negative with Bluesound speakers is that they have soft-touch plastic covers which can turn into a nasty sticky mess within 2 years (if you are unlucky).  The node 2 is sticky free but costs 550 per unit and  needs speakers.

Roon is way overpriced at 15 per month.  LMS is free! 

@mikewashburn 

The only reply from Sonos I’ve seen was titled Your feedback on the new Sonos App I don’t know how to link to it but a search should find it.

I see that SONO stock is up 3.76% so far this morning. Their decision to throw their existing users to the curb seems to be paying off. So I don’t expect them to give a flying f*** about any of our complaints. They will continue with their slow rollout of additional features to get us back to where we were a few days ago. It was very unethical and deceptive how we were prompted in the old app to upgrade to the new app when they knew well that this was, at best, early beta software. The language was something like, “upgrade to the new app for a new and refreshed user experience with the same features and access to your playlists, ...”  Does anybody remember exactly how that was phrased? 

I want to thank Sonos for this update - as someone who occasionally teaches MBAs I always need new case-studies of companies making bone-headed decisions. 

Heads up everyone, if you haven’t heard, this new app is serious trash. Beyond the usability of it being clunky as hell, if you have any Sonos playlists, it will DELETE THEM. Yup. They’ve actually released an app update that destroys all of your playlists.

So, if you value the years of time you’ve put into curatiing playlists for different moods, moments, you name it, avoid their new app at all costs. Mine auto-updated, so I didn’t even have a choice. It just destroyed years of playlists.

Look no further than Fitbit, they screwed their users with a new App in Sept '23 and took no notice of the complaints - I'm a Garmin user now. It doesn't take much to lose a reputation, I hope Denon make a move into this vacuum.

My Sonos playlists are all there - they are in the expanded area of the ‘Sonos Playlists’ (Pinned Category).

No doubt there is risk they lose sales, but replacing a house full of speakers is different than a smart watch. 
This move speaks to the lack of competition cause where are you gonna go? It sucks though don’t get me wrong. 

Mine come and go, very unreliable.