The new Sonos Mobile App & Web App

Isn’t the indexing thing with large local libraries that Sonos simply has a low limit for this anyway - I can barely get a tenth of my music on a local library.

Again something which they need to sort, not sure why there needs to be such a low limit, but not directly to do with the new apps

This version of the App (application or user interface for those of an age), can only be described as an ‘alpha’ release it is so bad.  When I bought  my Sonos many years age and many versions ago I wanted to listen my music on my NAS drive not lots of streaming.  At present the software does not present the ‘music library’ unless I drop the network and reconnect so if I change my NAS or file-path I will be stuffed.  I find all the emphasis on the streaming platforms very worrying are Sonos setting themselves up to be bough by Amazon or Spotify? Sonos say it is a courageous move, no it is a foolhardy move, probably by someone who wants to ‘make their mark’ on the product, well they have and it can only be compared to something a small child does before they have control of their bowels.

In my career I have run many software design projects and understand the need to keep the software environment up-to-date (moving from ‘c’ to ‘c++’ to Java to Angular etc) to ease support and maintenance but to completely re-develope software without a thought for the user is just completely naive, incompetent or at worst arrogance.

Your update removed the sleep timer??? You took away a feature we use every day! You are moving BACKWARDS!!!  Bring it back!

The icon on my phone is a different color. I didn’t recognize it. I thought it somehow got uninstalled.

This new thing is not helping, you are disorienting your users and taking away features we use.

I've been a loyal Sonos user for years, but frankly if it wasn't for Alexa integration my system would now be virtually unusable, not least because of the missing sleep timer. This app is very poor, beta quality at best. I can't even reliably start a live radio stream from the UK Global Player app. At least my own music library still works, unlike some others.

I hope I have the courage to buy enough popcorn to last this car crash AMA.

Just popped up in my Google News Feed… coincidence.. I think not!

I have had HA setup on an old laptop for a few months now and I have the Sonos add-on but I am going to be trying this out today.  😁

Music Assistant 2.0: Your Music, Your Players - Home Assistant (home-assistant.io)

Alarms - wtaf?

I use these every single day and my work has varied hours. It *was* there after the first update and has now gone.

Do any of your developers actually use these products in the real-world?

I have and Arc setup and a Beam setup, both with surrounds and the ability to control the surround volume for music disappeared only for the Beam setup. Why?

The new app is not a working release…at least for me on my iPad. Thank goodness I did not upgrade on my iPhone otherwise I would only have the Mac app available to use for music and/or TV surround sound. It either shows my content…not all…music library is no more. Or it does not show content but allows to play music…weird and frustrating. I think we are the alpha code and it is not pretty. Sonos has been known for its software and integration with other providers. Very disappointing.

At this point, use and worthless despite the energy and hours of work they invested. I really do hope this is going to change any time soon. 🙄

Boy, this app su[c]ks….

Looks better, cleaner, but only looks.

It lacks tone of simple stuff:

• Try getting back to the specific part of a track: you cant - there is no slide bar there. [tidal]
• Try playing all music from the "top tracks" of an artist. You cant, there is no way to add them all to the next to be played, or to play the entire list. [tidal]
• Same thing under "artist radio" [tidal]
• alexa in multiple languages? cant, still, like 6 years in the works and absolutely no news here

I'm waiting for the day they will just brick my system because it is to old. Sad to see such an once amazing company follow this path….

Super bad user experience.

After 2 days of this horrible app, I sure hope all of the complaints are listened to and fixed.  My system that I have had for 15 years is almost bricked.  Even my music library on my NAS is useless.  No information shows and it plays the first song from an album and that’s it.

Album art still there too?

I really wish people would stop blaming the engineers/developers or the QA teams.  No developer would release this half-baked software unless they were forced to by management.  This is so obviously not on the developers and/or QA, I don’t know why anybody would even be mentioning them.

does anyone find the app slow and takes forever to connect?  I keep getting a message “failed to connect” and then it connects.  play button does not respond until it’s ready.  I listen to a lot of podcasts and it keeps restarting the podcasts.  I find the new app terrible.  Am I the only one?

The album art is working on our iOS controllers, but the Android tablet album art isn’t showing. The tracks do play via either controller App. Seems the Android App is lagging behind the iOS version.

Just following orders then? Where have we heard that before!

Annnnd, we have gone full Godwin.  There it is, folks!  Who had 4 days in the pool?

Yes, Android user here so no Art. I've gone back to previous version now so happy that everything works as it did before update.

Exactly! This is NOT a failure in programming or whatever. It IS a management screw up of biblical proportions! 

Yep.  Worst I’ve seen in a long time.  

Agree, blame Product for the MVP of features and requirements.   Then blame Executives for the release.  

Yes, I am from product.  Bad release, no benefit I can see or reason to release in current state.   No upsells, net client gain or incremental revenue associated with the release.   Big impact on client experience.     

Maybe there is some compliance, security or obsolesce reason. (Giving them the benefit)

Just read a comment from Sonos:  “We are working on addressing the issues with the new application and we will be updating it.”  

The old adage goes “You can’t polish a turd.”  

Sonos has a brilliant application that they have been running for years, yet they want to attempt to figure out how to fix the crap they just released.  

WOW! That is special!  Dear Tucker, please quit!

If I worked in sonos support I would refuse to support this version,  tell the management to support it themselves and just walk out.

Given that Sonos has poured a bucket of vomit over customers’ heads with this update, folk are understandably thinking of looking elsewhere. So - what do forum members consider to be viable alternatives to Sonos?