Retired Community Manager

14.12 Update

Changes to volume mapping and impact on Sub output

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

Moderation edit:

With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

F

FPSJ

Enthusiast II

My posts were removed too. I feel like i already have the sub mini since 14.12, so no need to buy it.

🤣

G

GC3

Headliner I

Is there 14.15 out? I am not at home and no realease notes on the website so can't clarify …

If this ain't fixing the problem then my hope for Sonos has went down the drain...

14.15 is out but there are no release notes out at this moment. Software only so far, no following hardware updated notice yet. https://support.sonos.com/s/article/3521?language=en_US

Airgetlam

Near as I can tell, the only change in 14.15, released today for S2, is the inclusion of the speaker definitions for the mini-sub, so any sound profile changes are still in process. Hopefully in testing at this point.

Bruce

popeofhell

Avid Contributor I

This is beyond ridiculous at this point. 2 months later and still no fix. All Sonos cares about is making more money. New sub mini release but you still can't sort out the problems with the last couple updates. Give us back 14.10. Thanks for ruining my summer.

L

LBJ2

Lyricist III

Is there 14.15 out? I am not at home and no realease notes on the website so can't clarify …

If this ain't fixing the problem then my hope for Sonos has went down the drain...

14.15 is out but there are no release notes out at this moment. Software only so far, no following hardware updated notice yet. https://support.sonos.com/s/article/3521?language=en_US

On the Apple App Store :

“What’s New”

Version 14.15

“Bug fixes and improved performance”

So far, seems this was an update for the App only as I didn't see the Arc system itself update.

J

JeroenVR

Prominent Collaborator I

Actually next week it has been 2 months ago, when they ruined our systems with 14.12. 3 weeks ago they came with 14.14. Now -3 weeks later- the updated to 14.15, and it’s only the controller, not the speakers, they are still on 14.14.

So… It should make sense the next patch will be 14.16 and will be released next week, including the fixed sound profile.

We can complain as long as we want, but the fact is, Sonos really doesn't care about us complaining. They don’t communicate about it or inform us. The only thing they communicate is the launch of the sub-mini, and now they expect us to get exited about it.
Probably that Tham sub-mini is the reason why they don't let us revert back to 14.10, because when they do that, the sub-mini would be useless (just like the big sub is now). So they prioritise selling the sub-mini in the pre-order, instead of fixing their s***

The last mail I got from Sonos, they promised me that this bug was their priority #1, so they lied to me about that. This sub-mini was their top priority. I really regret spending so much money on this company and will never ever again recommend any of their product to someone else. They better make sure the next week release of version 14.16 will include a fix. It's disappointing how they treat their costumers.

Moderator Note: Modified in accordance with the Community Code of Conduct.

I

Ian Sives

Enthusiast I

So i posted this on the sub mini post….

»So I’m guessing the 14.12 update that broke our systems was because the mini sub can’t handle the sound signature of 14.10 ?. Two months and still no fix, no reply on their forum chat but yet they have the time to push new products and reply to questions on the sub mini. What an insult to your old customers. Won’t be investing in sonos anymore. They changed my sound signature and what i purchased it for without giving any choice and no fix. »

What an insult from this company, weeks of complaints on this thread without any reply from them, no reply to emails either but yet they are busy replying to sub mini posts and now removing any comments that could affect sales.

Anyone thinking about the sub mini…read through this thread from old sonos users and make your decision.
I certainly won’t be buying any more since they can trash a perfectly good working system and sound signature in a simple update. To say im angry about wasting thousands is an understatement !!!

K

Kumar

It's disappointing how they treat their costumers.

There is word for this: hubris, something that has led to the downfall of bigger and better companies than Sonos in the past.

G

Gubes

Avid Contributor I

I have to make a decision on a home theatre system before the end of the month (renovations being done in the mean time). The software fiasco is holding me back on the Sonos system. I hope that it gets resolved before then.

The 14.15 update as many of said is for the app to incorporate new hardware (sub mini). They usually release one software update every month for both the app and the hardware. My hope is that 14.16 fixes this issue. As Peter Pee has suggested - they tend to release software and hardware on Tuesdays - and this was certainly the case for the hardware again. So I hope 14.15 doesn’t mean we would need to wait until October for the fix. I still have fingers crossed for the 20th or maybe the 27th of this month.

I am no software engineer but I struggle to see what is so difficult to fix - surely its just a question of altering the EQ settings of the sub when coupled with an ARC soundbar. They had the secret sauce for this in 14.10 so surely it cannot be that hard - it simply altering the crossover frequency of the sub. I tried chatting with a SONOS sales rep in HK on line and he/she insisted there is no issue and that you just have to increase the sub volume - but based on comments here and from Sonos’s own announcement after the 14.12 release this is clearly not correct. I also don’t understand whether it affects “some” or “all” of those who have an ARC + Sub set up.

Bumper

@Gubes it affects some, not all. You can minimize the issue by turning trueplay off and manually adjust sub.

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Changes to volume mapping and impact on Sub output

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