Retired Community Manager

14.12 Update

Changes to volume mapping and impact on Sub output

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

Moderation edit:

With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

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Pottsy320

Enthusiast I

I've done that and:

a) The sub has lost all low frequencies if you set it so the higher frequencies (100 Hz or so) sound ok.

b) The centre channel sounds boxy.

M

msf

Lyricist III

The silence of sonos means only one thing to me - maybe they are not willing to fix our subs. I’m now 100% sure that the problem is related to the sub mini and was made on purpose. Yesterday some youtube channels already had subs mini for unboxing or promoting, so the firmware 14.12 was including sub mini. With 14.15 they just unlocked the app to be able to add it.
So they can keep silence, delete posts or ignore us, but they should not forget that our money are now in their pockets. We paid for quality product that will bring joy, no to spend my time in this forum or to be sound engeneer every evening.

EDIT: I live in Europe and it's hard for me to seek legal liability, but surely someone in the states will, sooner or later.

J

JeroenVR

Prominent Collaborator I

Or they are actually working on it, who knows….
But now I’m thinking about it, if you pair the sub mini to the arc, it will never be powerful enough to fill a large room with bass. Also if the sound profile on the arc is the way it is now, you will have the same issue with the sub-mini.

I’m still hoping for the fix…. I’m not buying anything from Sonos until it’s fixed.

Flare

Prominent Collaborator I

Perhaps we should start venting our frustration on https://www.facebook.com/sonos which probably gets more visibility than this forum. No doubt they could simply remove those posts but we could keep reposting :-)

M

msf

Lyricist III

Perhaps we should start venting our frustration on https://www.facebook.com/sonos which probably gets more visibility than this forum. No doubt they could simply remove those posts but we could keep reposting :-)

Their facebook is already full of negative comments. 🤣🤣🤣

O

Ollespappa

Enthusiast II

Working on facebook! 😄

I

Ian Sives

Enthusiast I

So i posted this on the sub mini post….

»So I’m guessing the 14.12 update that broke our systems was because the mini sub can’t handle the sound signature of 14.10 ?. Two months and still no fix, no reply on their forum chat but yet they have the time to push new products and reply to questions on the sub mini. What an insult to your old customers. Won’t be investing in sonos anymore. They changed my sound signature and what i purchased it for without giving any choice and no fix. »

What an insult from this company, weeks of complaints on this thread without any reply from them, no reply to emails either but yet they are busy replying to sub mini posts and now removing any comments that could affect sales.

Anyone thinking about the sub mini…read through this thread from old sonos users and make your decision.
I certainly won’t be buying any more since they can trash a perfectly good working system and sound signature in a simple update. To say im angry about wasting thousands is an understatement !!!

And……..surprise surprise , moderators have removed my comment from the sub mini post. They don’t have the time or decency to reply to all of our questions and comments, but they have time to remove comments so as to keep the image looking clean and improve advertising. They also reply to questions concerning the new product.

I think speaking out on social media is the only way to try and get answers. Unfortunately i’m loosing hope. Surely they would have at least given us a date for the fix if they intended fixing the subs.

F

FPSJ

Enthusiast II

Working on facebook! 😄

Kör hårt ;)

jgatie

I think speaking out on social media is the only way to try and get answers. Unfortunately i’m loosing hope. Surely they would have at least given us a date for the fix if they intended fixing the subs.

Sonos never gives dates, about anything. They stated in the first post of this thread that the Sub problems are being worked on and will be addressed in a future release.

F

FPSJ

Enthusiast II

I think speaking out on social media is the only way to try and get answers. Unfortunately i’m loosing hope. Surely they would have at least given us a date for the fix if they intended fixing the subs.

Sonos never gives dates, about anything. They stated in the first post of this thread that the Sub problems are being worked on and will be addressed in a future release.

It Will be ready for Top Gun 3 in another 40 years ;)

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Changes to volume mapping and impact on Sub output

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