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Not a question - just some major gripes - Return/get a refund if possible

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31 replies

M
Userlevel 3
Badge +5

A sticky wifi antenna?

 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
M
Userlevel 3
Badge +5

A sticky wifi antenna?

Yes, a sticky Wifi antenna, as it might make the music stop randomly even with the greatest Wifi connection of the planet, when an Alexa Echo 4th gen plays without issue in my same location, in my same Wifi, in the same environment 

 

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Ken_Griffiths

@Ken_Griffiths, ok, I might have a network problem but Here we go again. 

1: I’ve tried to contact Sonos Mexico   Tech Support  many times, they’re quite unresponsive and unhelpful, nobody answers the calls and the chats get disconnected. 

2: I’m a person with vissual disabilities and it’s difficult for me to look at the printed manuals on my router to set it up, I live with 6 family members and everyone uses the network, so they don’t let me to touch the router, a simple reboot doesn’t makes a difference, and I’m not a technissian to sort out network issues. 

If your family members won’t let you or anyone else change your local router/network settings, then you will likely continue to have the same issues spoken about many (many) times in the past - there really isn’t anything anyone here can do to alter your situation. So as I mentioned earlier, just sell the Roam and get something else instead, like you keep saying you are going to do. 

buzz

I recommend selling the ROAM. Obviously, your present network configuration cannot provide the support that ROAM needs and your network cannot be adjusted. Replace ROAM with an inexpensive, simple Bluetooth speaker.

M
Userlevel 3
Badge +5

Speedtest, and any variations of similar apps, measure merely the speed between one device, and the end point for that app. What they don’t do is check for communication in your local LAN between devices, the speed thereof, or even for potentials like duplicate IP addresses. They’re great apps for that one thing, they’re not very good at the things that Sonos itself uses much more robustly than any other network device. 

 

I get your point, but in this case, my Roam is the only Sonos speaker that I have, my network, and any standard Wifi environment should be suitable for playing content on this speaker without a hustle    

La discapacidad visual no es ningún impedimento, a disfrutar Bros
N
Userlevel 7
Badge +18

Speedtest, and any variations of similar apps, measure merely the speed between one device, and the end point for that app. What they don’t do is check for communication in your local LAN between devices, the speed thereof, or even for potentials like duplicate IP addresses. They’re great apps for that one thing, they’re not very good at the things that Sonos itself uses much more robustly than any other network device. 

 

I get your point, but in this case, my Roam is the only Sonos speaker that I have, my network, and any standard Wifi environment should be suitable for playing content on this speaker without a hustle    


But it’s not, for some reason. And since you can’t/won’t change your network setup your problems will continue. 
 

In various threads you say you’ve had two replacement Roams. Three different speakers, and you claim they’re all faulty. That now seems very unlikely. 
 

It’s time: sell your Roam, as you’ve been saying you will for several months now. 

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