Sonos Roam Won't Turn on or Factory Reset (Fully Charged)

I have same exact problem! I've done what has been posted, no luck. Hopped on chat, and was told my charger is not supported. I use a Goal Zero power bank and yet everything else charges. Great speaker, when it worx.

Had the same issue.  Mine was 18 months old.  Sonos warranty runs out at 12 months and all they offer is a 30% discount on a future purchase of a full-priced item.  Bought a replacement battery on Amazon ($26) and used a YouTube video (Shak’s Hacks) to see how to disassemble the Roam.  It is a bit of a pain, but not bad if you have ever replaced the screen on a phone or done other similar repairs.  Now the unit is back up and running.  Hopefully it will last many more years.

I have the same issue but it happened to TWO of my Roam’s within two weeks of one another. I find that very strange that they happened so close together and it is the same issue.  Wondering if some sort of update disabled them.

Same issue. Very suspicious of software update.

Mine died too this week. When i put it on the Sonos wireless charger, the charing led doesn’t turn on, but when I connect it via usb c the led turn orange.

Holding the power button on the back to turn the speaker on or to reset it doesn’t change anything.

The roam was already replaced once by Sonos (within the warranty), since I had the same problem with a previous one a few month after buying it.

Mine too just died within the last week or two. Wireless charger won’t give me an orange light. USB-C with 5v-3a will give me an orange light for about 10 seconds. My roam was very lightly used and is just shy of 2 years old. I’ve tried a dozen times what others have suggested by holding the power button for 20+ seconds then pressing again to turn on, nothing happens. So frustrating!

I’d suggest that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thank you. I will give it a shot. What is odd is that the roam still shows up as active and recognized in my Sonos app, but “powered off”.

Usually, a button push (I tend to use the one on the back, but even a volume adjustment would normally work) should ‘wake’ the device, but your device may have other issues, and perhaps Sonos can help identify them.