Contributor I

Answered

Sonos Roam Won't Turn on or Factory Reset (Fully Charged)

28 replies
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Hello,

My Sonos Roam (owned for almost 2 years) suddenly won’t power on even after staying on a charger (both wireless charging and with cord). I’ve tried doing the 12 second power button hold for a factory reset but it doesn’t do anything.

Please help!

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G

GuitarSuperstarAnswer

Lead Maestro

You should probably contact Sonos Support:

https://support.sonos.com/en-us/contact

"Receive with simplicity everything that happens to you." - Rashi

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R

Ravica3

Chromatic Producer I

WOW, having all the same issues. For about a week, I was seeing the the Roam was powered off in the app. Thought my wife was using it occasionally in the garage and it would shut down when not in use. I asked her about it and she had not been using it lately.

Charging base does nothing. With direct USB connection the charging light turns on and stays on. No response from any buttons or attempts to reset the speaker.

I would have already contacted Sonos Tech Support if it were not for having bad issues in the past. Over the last 5 years I've contacted them 3 times without them ever fixing my issue.

Will try them and report back.

W

WSBCT

Lyricist I

Ditto here. Dedicated Sonos customer. My Roam has been used maybe five times. Now dead.

Sonos - if you are reading this, you clearly have a problem. Your brand is a huge part of your business. People associate your products with being high-quality and generally, they are correct.

This could seriously damage that. If:

1.) You have an obviously defective product and

2.) Refuse to acknowledge and correct it…

...people like me will think very hard before buying another product and we will make sure we tell all of our friends and family about our experience.

This is not a threat. It’s just a fact. Word of mouth is a serious form of marketing for you and you do not want to get on the wrong side of it due to your own negligence and intransigence.

Bottom line: Until I see some sort of acknowledgement of this issue and a possible fix, I will NEVER buy another Sonos product again.

M

milhouse07

Lyricist I

same problem here with my Roam since few days !!!

When i put it on the Sonos wireless charger, the charing led doesn’t turn on, but when I connect it via usb c the led turn orange. after few seconds red led flash and then back to orange led.

Holding the power button on the back to turn the speaker on or to reset it doesn’t change anything.

O

Oti5dog

Lyricist III

Hello,

My Sonos Roam (owned for almost 2 years) suddenly won’t power on even after staying on a charger (both wireless charging and with cord). I’ve tried doing the 12 second power button hold for a factory reset but it doesn’t do anything.

Please help!

I have exact same issue. I have two of these.

O

Oti5dog

Lyricist III

I have two Sonia roam. One is bricked. Won’t charge. Won’t reset. This seems like a defect. What should a company do to help people when they give them money for a defective product?

O

Oti5dog

Lyricist III

Ditto here. Dedicated Sonos customer. My Roam has been used maybe five times. Now dead.

Sonos - if you are reading this, you clearly have a problem. Your brand is a huge part of your business. People associate your products with being high-quality and generally, they are correct.

This could seriously damage that. If:

1.) You have an obviously defective product and

2.) Refuse to acknowledge and correct it…

...people like me will think very hard before buying another product and we will make sure we tell all of our friends and family about our experience.

This is not a threat. It’s just a fact. Word of mouth is a serious form of marketing for you and you do not want to get on the wrong side of it due to your own negligence and intransigence.

Bottom line: Until I see some sort of acknowledgement of this issue and a possible fix, I will NEVER buy another Sonos product again.

Same. Make a produce that is defective. Take customers money and…