Contributor I

Answered

Sonos Roam Won't Turn on or Factory Reset (Fully Charged)

28 replies
9072 views

Hello,

My Sonos Roam (owned for almost 2 years) suddenly won’t power on even after staying on a charger (both wireless charging and with cord). I’ve tried doing the 12 second power button hold for a factory reset but it doesn’t do anything.

Please help!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

G

GuitarSuperstarAnswer

Lead Maestro

You should probably contact Sonos Support:

https://support.sonos.com/en-us/contact

"Receive with simplicity everything that happens to you." - Rashi

Show previous replies

O

Oti5dog

Lyricist III

The speaker plus wireless charger is over $200. And in a could years it’s in the landfill.

J

Joe and Tim

Lyricist I

I’m having the exact same problem. I bought a set from Amazon and they have both died with all the same issues described above. I’m waiting for Tech 2 escalation to contact me. Sonos - this is class action territory.

O

Oti5dog

Lyricist III

JBL Flip 5 allows stero pairing at half the cost and double the battery life.

Ken_Griffiths

JBL Flip 5 allows stero pairing at half the cost and double the battery life.

Yes, I also think a Ford Fiesta is about half the cost of a BMW, or Mercedes, each will get you from A to B and the Fiesta costs much less in petrol and servicing, but it’s still horses for courses and what other speaker can provide one-stop access to all these streaming music services:

https://support.sonos.com/en-us/services

And has these features…

Waterproof
Auto-Trueplay
Apple Airplay
Wireless Audio
Sound Swap
Bluetooth (with line-in/pass-through to wireless Sonos products)
Stereo pairing & grouping on WiFi with Bluetooth playback.
10 hour battery life
Built-in mic with voice assistant (Alexa/Google/SVC)
Available in various colours
Wireless and wired charging

I much prefer the Roam to complement my existing Sonos system. I’ve had two of them for over 3 years and both are still working fine here and they certainly sound great for their size.

O

Oti5dog

Lyricist III

JBL Flip 5 allows stero pairing at half the cost and double the battery life.

Yes, I also think a Ford Fiesta is about half the cost of a BMW, or Mercedes, each will get you from A to B and the Fiesta costs much less in petrol and servicing, but it’s still horses for courses and what other speaker can provide one-stop access to all these streaming music services:

https://support.sonos.com/en-us/services

And has these features…

Waterproof
Auto-Trueplay
Apple Airplay
Wireless Audio
Sound Swap
Bluetooth (with line-in/pass-through to wireless Sonos products)
Stereo pairing & grouping on WiFi with Bluetooth playback.
10 hour battery life
Built-in mic with voice assistant (Alexa/Google/SVC)
Available in various colours
Wireless and wired charging

I much prefer the Roam to complement my existing Sonos system. I’ve had two of them for over 3 years and both are still working fine here and they certainly sound great for their size.

Consider yourself lucky they still charge. This thread is about those of us who have the defective ones.

Airgetlam

That post was in response to the individual post, quoted, which seemed to imply a simple one purpose Bluetooth speaker was better. For some uses, it may be, but as the post points out rather clearly, the Sonos Roam is much more than a single use/connection device.

I, too, have yet to have issue with any of the three Roams I have access to. I tend to use AirPlay 2, Bluetooth, and the Sonos controller on each of them.

Bruce

D

DavidFarmer

Contributor I

My Sonos Roam is also bricked. It died after two years. It won’t respond to any combination of button presses or any charger. I called Sonos and they sent me labels to send it back. They said they will send a 30% discount voucher. However you already get 20% off Sonos at the moment so it doesn’t help that much. I don’t have much incentive to box it up, fill in customs forms, contact UPS, wait for them to collect etc. I have loads of other Sonos products, none of which have failed. I used to think they were good at support.

Airgetlam

I’m curious as to what you would expect from Apple, or Samsung, or LG, if one of their devices failed after 2 years?

Bruce

Sign up

Login to the community