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Sonos Roam isnt charging- using correct power source

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Hi- anyone know if there’s a fix for Sonos Roam not charging. It was working perfectly then all of a sudden stopped charging. Nothing I do will let it get any charge or even get enough power to do a reset.

I have two Roams and I’m using the right power adapter and sonos cord. One Roam is charging fine and the other just has a flashing orange light of death.

I have had it on charge for 2 days and can’t get it to respond at all except with the orange light after pushing the button. I’ve called support but just end up on hold for a long time. I’m on hold now as I write this.

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Corry PAnswer

Sonos Staff

Hi @PeterNYC

Welcome to the Sonos Community!

Sorry to hear of your troubles - I hope you were able to get through to our support team.

@DDcool - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, if you haven’t done so already.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Ken_Griffiths

Have you tried the 25sec + power button long-press Roam reset (when off it’s charger), followed by a 30 minute charge with a PD USB-C charger (power output between 2A/3A x 5V (10W-15W)) …and then repeat the two steps again, to see if that brings the Roam’s battery back to life?

Did all these things. It’s a total brick. Seems like a known problem they don’t want to deal with or recall

I’ve not had an issue with either Sonos Roam I have here .. and same is the case for family/friends, but the answer is to perhaps go back to Sonos Support. Here is their link: https://support.sonos.com/s/contact

D

denzoid

Lyricist III

Have you tried the 25sec + power button long-press Roam reset (when off it’s charger), followed by a 30 minute charge with a PD USB-C charger (power output between 2A/3A x 5V (10W-15W)) …and then repeat the two steps again, to see if that brings the Roam’s battery back to life?

Did all these things. It’s a total brick. Seems like a known problem they don’t want to deal with or recall

I’ve not had an issue with either Sonos Roam I have here .. and same is the case for family/friends, but the answer is to perhaps go back to Sonos Support. Here is their link: https://support.sonos.com/s/contact

If you bothered to read this thread everyone has contacted support and many have described in detail what happened.

Ken_Griffiths

I’ve not had an issue with either Sonos Roam I have here .. and same is the case for family/friends, but the answer is to perhaps go back to Sonos Support. Here is their link: https://support.sonos.com/s/contact

If you bothered to read this thread everyone has contacted support and many have described in detail what happened.

I’ve read the thread and many other threads too and have seen the issues reported, from failed batteries to (re)-charging issues and I guess for any such small (mass-produced) portable product, there may always be a percentage of device failures.

Failures often occur within the manufacturers warranty period, particularly where there’s a manufacturing/design fault and those products are almost ‘always’ replaced by any manufacturer. Those that fail outside the warranty period are not always a manufacturing/design fault, especially when a great many of the same products do actually go onto continue to work perfectly.

What you’re seeing here is a one-sided picture of the proportion of people who report their devices failing. They’ve come here to a central point to state what happened to the Roam in their case. - You’re not actually seeing the majority of folk whose devices are continuing to work normally, with no issues. Very few write online to say their products are fine and continue to work with no problems.

I’m just saying the Wife and I have had two Roams approaching 3 years and ours are working fine. So are other Roams owned by family members and friends.

P

pmitter

Lyricist II

This issue just happened to me too. I have 3 Roams and the newest one just stopped responding to cable charging, but it works with the wireless charging. It’s almost exactly 14 months old.

Airgetlam

What did Sonos Support say when you called them?

Bruce

Ken_Griffiths

This issue just happened to me too. I have 3 Roams and the newest one just stopped responding to cable charging, but it works with the wireless charging. It’s almost exactly 14 months old.

I guess It’s for these type of cases that some people take out extended warranty cover… in my own case I cover the main electrical goods in the Home for 5 years, TV etc. and no doubt some Sonos Roams will continue playing for many years.

Notably Sonos do sometimes offer a discount off the purchase of another product if a device fails shortly outside the warranty period, or if it’s not too far outside, they may occasionally replace a device, but it seems that is handled on a ‘case by case’ basis, presumably based on usage and diagnostic data etc.

Anyhow my own personal thoughts are to give Sonos Support a call. Here are their contact details…

https://support.sonos.com/s/contact

P

pmitter

Lyricist II

Thanks for the response! I contacted Sonos and they requested a submission of diagnostics. Will see what happens.

S

Slh4321

Lyricist II

Have you tried the 25sec + power button long-press Roam reset (when off it’s charger), followed by a 30 minute charge with a PD USB-C charger (power output between 2A/3A x 5V (10W-15W)) …and then repeat the two steps again, to see if that brings the Roam’s battery back to life?

Did all these things. It’s a total brick. Seems like a known problem they don’t want to deal with or recall

I’ve not had an issue with either Sonos Roam I have here .. and same is the case for family/friends, but the answer is to perhaps go back to Sonos Support. Here is their link: https://support.sonos.com/s/contact

Did it all. It’s a known issue. They said they would give me 30% off a new one since out of warranty. I find this unacceptable. They clearly know this happens about 1.5 yrs. If I was an European Union. Customer instead of US, I would be covered by their 2 yr warranty. They told me someone would get back to me with my case. No response. I own 7 units! I posted on their FB page and they blocked me 🤣 maybe the worst customer service I’ve ever experienced.

S

Slh4321

Lyricist II

If you're experiencing issues with charging your Sonos Roam despite using the correct power source, there could be a few potential reasons for this problem. Here are some troubleshooting steps you can try:

Verify the power source: Ensure that the power source you are using is functioning properly. Try connecting another device to the same power source and see if it charges successfully. Also, make sure you're using the correct charging cable provided by Sonos.
Clean charging contacts: Sometimes, dirt, dust, or debris can accumulate on the charging contacts of the Sonos Roam or the charging cable. Gently clean the charging contacts on both the speaker and the cable using a soft, dry cloth. This can help ensure a proper connection.
Check cable and port: Inspect the charging cable for any signs of damage, such as frayed wires or bent connectors. If the cable baby shampoo after hair transplant is damaged, try using a different cable to see if that resolves the charging issue. Additionally, inspect the charging port on the Sonos Roam for any debris or obstructions. If necessary, use a can of compressed air to clean the port.
Restart the Sonos Roam: Sometimes, a simple restart can resolve charging issues. Turn off the Sonos Roam, wait for a few seconds, and then turn it back on. Attempt to charge it again and see if it works.
Update firmware: Ensure that your Sonos Roam is running the latest firmware version. You can check for updates through the Sonos app or the Sonos website. Keeping the firmware up to date can address any software-related charging issues.
Contact Sonos support: If none of the above steps resolve the charging problem, it's recommended to reach out to Sonos customer support for further assistance. They can provide specific troubleshooting guidance or arrange for a repair or replacement if necessary.

Remember, troubleshooting steps may vary depending on the specific issue, and it's always best to consult the official documentation or seek support from the manufacturer for accurate guidance.

It’s a known issues. Right at 1.5 yrs. They will not take responsibility for it.

S

Slh4321

Lyricist II

Update. I was very positively surprised as I received a replacement Roam. Very good customer service!

I can’t get them to respond outside of the 30% off coupon

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