Sonos Roam isnt charging- using correct power source

Have you tried the 25sec + power button long-press Roam reset (when off it’s charger), followed by a 30 minute charge with a PD USB-C charger (power output between 2A/3A x 5V (10W-15W)) …and then repeat the two steps again, to see if that brings the Roam’s battery back to life?

Hello Ken,

Thanks for the suggestion. I tried it with no success. I like the Sonos sound and was looking into ordering a system for my firm but definitely will not be doing that now. Will stop recommending it to my clients as well, at least until I see how Sonos responds

Do you have the Sonos product protection cover, or a 3rd-party extended warranty cover, as you can perhaps resolve the matter that way, if the device proves to be faulty.

No, I thought the one year warranty would be sufficient. 

I’m now reading of many cases where the Roam stopped charging just past the one year warranty. Wish I knew that before ordering ☹️

I see the same thing with a good many different electrical products from various manufacturers if I visit their forums too. People tend to post there when things don’t work for them, but people very rarely announce that their products continue to work. Sonos have probably sold many hundreds of thousands of their Roam speakers worldwide, one would guess, so I presume some may fail in the first few years outside their warranty.

I have two Roams from when they were first released several years ago and still going strong. I do tend though to look for product warranties that extend past their manufacturers warranty period and try to cover them for around 5 years, or so, at which point I then look to upgrade to the next generation model, if one becomes available.

My children then often take the old devices for use in their homes. They still have some older Play:5’s and 1’s still going strong for example, on an S1 setup.

Appreciate the wider perspective. It’s true that people tend to speak out to complain more than to praise (human negativity bias). Thanks for your input. 

FWIW Sonos does have a policy that they will replace ONE defective product (per customer) outside of warranty sort of a once in a lifetime offer. Unfortunately I used my one-time return/replacement on a PlayBase that died.

Hey I thought I’d get on here to help someone if they needed it. I also have a roam that died after about 2 years , and it was experiencing the same problems mentioned above (wouldn’t charge on wireless charger, orange light comes on when plugged in with USB-C, but still completely unresponsive). After troubleshooting with tech support, they offered me a 30% off discount because my roam was outside of warranty. I asked them if they were aware of this issue and told them that several people on the forum have the exact same problem with their roam that occurs conveniently outside of their short warranty period. The representative told me that they were aware of the roam’s issue and requested to get me a replacement… not that I necessarily want a replacement faulty product, but I did want to encourage people to push back a bit because Sonos is aware of this issue. 

Did all these things. It’s a total brick. Seems like a known problem they don’t want to deal with or recall