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DharmaBum910
Contributor I
June 10, 2021

Sonos Roam - can't play this right now via Spotify - band steering router?

I’m continually unable to play to my Sonos Roam via the Spotify app.  The Sonos Roam will be grayed out with the message “Can’t play this right now.” 

I can play to the Roam without issue from the Sonos app.  Both apps are fully updated, and all of my other Sonos speakers are available via the Spotify app.  

My router automatically band steers depending on my device’s location in the house.  I was just on with Sonos customer support, who was telling me that I need to turn off band steering to connect to the Roam (and always have my phone on the band that the Roam is on).  (It seems like my phone and the Roam may judge network strength / interference differently and so not reliably be present on the same band.)

I’m also not clear why band steering would be the issue if I can play to the Roam via the Sonos app, but not via Spotify (including when on different bands).

Turning off band steering seems like a bad solution, as I like band steering, feel that router technology is generally moving in that direction (?) and I have had no other issues with it.  It seems like an especially bad solution for a device that’s meant to move around the house with you.

What gives?  Is there something else I should be doing to solve for this?  Are others experiencing the same issue?  

 

Thanks for the help. 

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14 replies

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Jakubs
Lyricist II
June 20, 2021

Hi, I have exactly the same problem. Your proposed solution worked until i turned off the Sonos roam, now it is again “can’t play this right now”. It would be really annoying to restart all devices before playing from spotify. Other sonos sevices works just fine.

 

Can you proposed any other solution @Xander P ?

Update: The reboot of everything doesn’t work, it is even worse, now I can’t connect to Roam from my Computer’s Spotify. I could do that like 2 days ago. Any advice @Xander P ?

Xander P
Xander P
Retired Sonos Staff
June 21, 2021

Hi @Jakubs, it may be worth reaching out to our Support Team via live chat or phone call if you’ve tried the steps so far with no improvement, as they have more tools available for troubleshooting with.

I’d also make sure that you’re not trying to cast Podcasts to the Roam, as there does seem to be an issue in doing that currently.

Hope this helps :)

    Gjeyre
    Lyricist I
    June 23, 2021

    Same issue. Was fine up until a week or so ago. It can see my play 1s, 3, 5 and symfonisk but I'm having the same issue on my roam. 

      Jakubs
      Lyricist II
      June 23, 2021

      Hi @Jakubs, it may be worth reaching out to our Support Team via live chat or phone call if you’ve tried the steps so far with no improvement, as they have more tools available for troubleshooting with.

      I’d also make sure that you’re not trying to cast Podcasts to the Roam, as there does seem to be an issue in doing that currently.

      Hope this helps :)

      Thank you, it is really the podcast thing :O Hope it will be repaired :D Thanks!!!

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