Sonos Move starts Spotify in the middle of the song

Same problem on iOS. Every time I start up Spotify and play on a Sonos speaker, I have to restart the song since it plays servals seconds in (not necessarily the middle). 

What did Sonos say, when you contacted them, as has been suggested several times?

@Corry P 

So this has nothing to do w/ wifi interference, old versions of software etc…. it took me a while to understand it but I think it’s a simple bug in somebody’s software.  My interpretation:

Basically there is a time pointer that keeps track of where you are in the data of the song.  When you stop a song in the middle, and sometime later, play a different song, that time pointer doesn’t get properly reset to 00:00, but rather is still on the position of where you left the last song.  For some odd reason the GUI display of the timeline DOES get reset to the beginning of the song, but the code that is actually pulling the song data does not.  That explains the mismatch between the timeline display showing the song playing from the beginning but the song not actually doing that.

I’ve been experiencing this for years, and every time it happens, i think “f’ing buggy code”...

So this is a Spotify problem?

Good question: I think that yea, the fault probably lies w/ spotify, but I’d be interested to hear what Corry et.al. think….

On the other hand I’ve think I’ve only experienced the problem with sonos+spotify, but to be honest, that’s how I do most of my spotify listening except for maybe the car?

Heavens know spotify has lots of other bugs that have haunted it for years (e.g. trying to play downloaded songs when out in the woods away from a data signal: I finally figured out that I have to put my phone in airplane mode to snap spotify out of it’s eternal, animated-dot loading mode)

Same here. Has anyone contacted Sonos or Spotify support? Maybe we should all group into one request, I think this bug is very extended, but people don't ask for help because it's easy to ignore... I didn't until now, and I've been having it for a long time

Hi @sweetOlive 

Having not seen diagnostics, I have no real opinion.

I highly recommend anyone experiencing this issue get in touch with technical support. If it is indeed a bug, it needs to be documented with cases to be investigated. If it is a bug but not in our software, we can identify it and inform Spotify - this also needs to be documented with cases.

Yep, same here.  This has been happening to me as well for years.  I think there’s clearly a real bug going on.  Whether that’s on the Spotify or Sonos side, I don’t know.  I suspect though it’s based on the Sonos side.  I have tried other wireless speakers with Spotify and have not had this issue with any of them.  

Can we get this (better) documented Corry so that it can be fixed?  I’d guess that many others who aren’t reporting it are experiencing this issue too.  

Hi @beansiegal 

Yes - but only by calling in. Hearsay is no good to our engineers - they need hard evidence to work off of, as well as sound troubleshooting to isolate any actual software issues from environmental ones.

I thought it was just me! This is happening to me still when I initiate anything that is playing through Spotify on my Sonos with Alexa. It’s infuriating.