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Contributor I
November 26, 2021

Sonos Move starts Spotify in the middle of the song

  • November 26, 2021
  • 34 replies
  • 1577 views

I’m using a Sonos Move. When I play a song from Spotify through an iPhone X, Sonos starts playing in the middle of the song.  Does anyone know how to resolve this issue?

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34 replies

Contributor II
July 18, 2022

Just came here from Google.. having same issue. Playing via spotify app and connecting to move, plays in middle of song showing progress bar a few seconds in. Using Android. Move is fully updated. Seems to have only recently started for me. 

Airgetlam
July 18, 2022

Sure sounds like wifi interference. Have you submitted a diagnostic and called Sonos? That technical support team mentioned in the post before yours would likely be able to help. 

Bruce
Virtuoso
July 18, 2022

My Move and Spotify (via Connect or Sonos App) work perfectly on S1.

I believe some people have had problems with the Move on S2?.

Trending Lyricist II
July 27, 2022

Exactly the same problem with Sonos amps, Sonos Move, Sonos One with Spotify connect on a freshly rebooted system. Do it every time. Frustrating.

Don’t happen with playlist, only when launching single hits.

Ken_Griffiths
July 27, 2022

Exactly the same problem with Sonos amps, Sonos Move, Sonos One with Spotify connect on a freshly rebooted system. Do it every time. Frustrating.

Don’t happen with playlist, only when launching single hits.

Have you tried going to your Spotify account online via a browser and signing out of ‘all devices’, then removing both the Spotify native App and the Spotify Service from the Sonos App on your controller device… and then rebooting/power-cycling All hardware, including the local router and then reinstalling the software (Spotify native App first) to see if that may resolve your issue?

Trending Lyricist II
July 27, 2022

Nope… Nor I unplugged all the speakers as well as uninstalled the Amps, change the wires, cut the electricity for a week and burnt incense…

Many thanks but I just expect it to work as a pricey system without hassle like that every now and then.

A precision: appart from Move, everything is wired (RJ45 cat. 6), MacBook Pro included.

Ken_Griffiths
July 27, 2022

Nope… Nor I unplugged all the speakers as well as uninstalled the Amps, change the wires, cut the electricity for a week and burnt incense…

Many thanks but I just expect it to work as a pricey system without hassle like that every now and then.

A precision: appart from Move, everything is wired (RJ45 cat. 6), MacBook Pro included.

Ah well never mind then, only doing those steps, did work for my daughter-in-law who uses Spotify and had a similar issue a year or so ago, (mainly missing a few seconds from the start of the track) so I thought it was worth mentioning.

Lyricist III
September 20, 2022

This happens all the time for me, different networks (both home and at work), different sonoses etc..

The way to reproduce it quickly is to play music to it for a bit stop it halfway through a song, you can then leave it for hours or days, doesn’t matter, but the next time you connect to it and try to play a completely different song it’ll start halfway into it. Happens 100% every time.

This does not happen with Apple Music over Airplay. I’ve had this issue for at least six months and there never seems to be a fix for it, so might leap over to Apple Music completely now. It’s funny how Spotify complains at Apple building their service into their eco system only to offer an inferior product. 🤷🏻

Lyricist I
October 7, 2022

Also happening here, either with Roam or Sonos One (on independent and new systems).

Happens 100% of the times!

Using spotify connect.

Ken_Griffiths
October 7, 2022

Also happening here, either with Roam or Sonos One (on independent and new systems).

Happens 100% of the times!

Using spotify connect.

Have you tried the things mentioned earlier in this thread? If so, then you are perhaps best to speak to Spotify Support and if no joy there, then goto  https://support.sonos.com/s/contact and speak with Sonos Support Staff about the matter.