Contributor I

Sonos Move - gets stuck in sleep mode

Forum|Forum|3 years ago
April 27, 2023
38 replies
8909 views

loving my Sonos One SL + Move system - except that when I pause the music and the Move goes to sleep, it doesn’t wake back up. The light comes on, and the buttons respond with little blip noises, but the app doesn’t see it as awake. Tried all of the things the app suggests to do, it just never sees it awake and ready. If I put it back on the charger, it will eventually wake up - but I make it wake up when I want to. I see a similar discussion here on the Roam - anyone else seeing this with the Move?

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Airgetlam

Unlikely to be a firmware issue, or you’d see thousands upon thousands of posts on a similar vein. What did Sonos Support say when you contacted them?

Bruce

Ken_Griffiths

I am having similar problems with my Move. If I leave it alone for more than … an hour? … it disappears from Spotify Connect. I have to go in to the Sonos app on my phone. It will first complain “Unable to connect to Sonos”, but I ignore that message and just let it sit. Within about 30 - 60 seconds, the Move will appear in the app. I can then go back to Spotify and within 30 seconds, the Move will then appear there through Spotify Connect. This works, but it is a pain in the ass. I have had my Move for about 1 ½ years. I have never had this problem until a few months ago. I am suspecting a firmware problem. Sonos … any comment?

What power saving options are you using with your speaker? See this link:

https://support.sonos.com/en-us/article/battery-settings-for-portable-sonos-products

B

bfg999

Lyricist III

Hi Ken. Thank you for the reply. I wish it was that easy. The battery saver is OFF.

Ken_Griffiths

Hi Ken. Thank you for the reply. I wish it was that easy. The battery saver is OFF.

FWIW, I’m not seeing the Spotify ‘direct connect’ issue here - but I mostly leave my speaker on its charger 24/7 when in the Home and if I do move it around the place then its mostly playing and awake. I have the battery saver enabled.

B

bfg999

Lyricist III

Hi Ken. My Move is on its charger most of the time 99.99% of the time. It doesnt make a difference one way or the other.

Ken_Griffiths

Hi Ken. My Move is on its charger most of the time 99.99% of the time. It doesnt make a difference one way or the other.

My thoughts are it’s some kind of device-discovery issue across the network - it might perhaps be something on your mobile device blocking its discovery, or the multicast discovery packets are having issues communicating across your network/router. What router and mobile device are you using?

Ken_Griffiths

Note when the Move is on its charger-loop, the speaker is merely in ‘standby’ rather than ‘sleep’ mode so you should always see the speaker when it’s on its charger. My Move never fails to show here.

B

bfg999

Lyricist III

I have a Ubiquiti Dream Router. Default config. Both my phone and the Move are on 2.4ghz wifi channel, same SSID.

Ken_Griffiths

FWIW - My WiFi is a plume WiFi AX mesh system (UPnP enabled). All Sonos IP addresses are reserved in the routers DHCP reservation table.

I am using iOS Sonos controllers (iPad/iPhone) - On those controller devices I have no security software enabled like VPN, Firewall etc. I have disabled WiFi calling, switched off mobile data access by Sonos App. I have also disabled ‘Private WiFi Address’ (MAC spoofing) in its WiFi connection properties.

So maybe try some of those things, as perhaps that might help you with device discovery across the LAN subnet.

Ken_Griffiths

I have a Ubiquiti Dream Router. Default config. Both my phone and the Move are on 2.4ghz wifi channel, same SSID.

I don’t know your chosen router (sorry), but maybe see if this link, that I stumbled upon, might give you some things to perhaps try…

https://github.com/IngmarStein/unifi-sonos-doc