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davejahns
Contributor I
April 27, 2023

Sonos Move - gets stuck in sleep mode

  • April 27, 2023
  • 38 replies
  • 8909 views

loving my Sonos One SL + Move system - except that when I pause the music and the Move goes to sleep, it doesn’t wake back up. The light comes on, and the buttons respond with little blip noises, but the app doesn’t see it as awake.  Tried all of the things the app suggests to do, it just never sees it awake and ready.  If I put it back on the charger, it will eventually wake up - but I make it wake up when I want to.  I see a similar discussion here on the Roam - anyone else seeing this with the Move?

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    terrybryan1
    Lyricist II
    June 14, 2023

    I posted this on a Sonos Facebook Page hoping someone could offer help there: 

     

    I'm having an issue with my Sonos Move (or maybe it's my app) and I was hoping this group could help. Whenever my Move goes to sleep, it struggles to reconnect with my iPhone S2 app. I also have a Beam soundbar and it works great (never had an issue with it). If I put the Move it to sleep manually by tapping the power button then it will pop up in my app as asleep but when I tap it again the app thinks its still asleep. Stranger yet, when I wake it from sleep I can play music by pressing the play button or holding down the play button to sync up with my other speakers, even though the app doesn't recognize it's awake. Whenever it happens (which is frequently because I'll often pause music and come back later) the only remedy is to factory reset the Move. I've also tried troubleshooting with Sonos Support but they can't seem to fix it either. I'm coming to this group as a last ditch effort hoping someone else has had the same issue and has a suggestion they could offer.

      davejahnsAuthor
      Contributor I
      June 14, 2023

      @terrybryan1 - have you tried the method I describe above a few days ago?  Power down completely, then power back up?  It’s inconvenient for sure, but less onerous than a factory reset.  I still haven’t tried the dual WiFi method mentioned by Clauss above.

      terrybryan1
      Lyricist II
      June 14, 2023

      @davejahns yes I have tried powering off and back on (holding power button). That still didn’t fix it. I don’t think it’s an app issue because I tied it on my wife’s phone and same result. I’m thinking I’ll try the separate Wi-Fi networks. Why kind of wireless router do you have. I have Spectrum’s standard router

       

      davejahnsAuthor
      Contributor I
      June 16, 2023

      I have a Century Link C3000Z that came with my fiber service. I set it up 4 years ago and I have no idea how to do that again. LOL...

      terrybryan1
      Lyricist II
      June 16, 2023

      So a few days ago I bought a cheap wireless router on Amazon and setup my Sonos devices to that wireless network. So far it seems to have fixed the issue. 

      Knuvita
      Lyricist I
      June 27, 2023

      I followed your work around without it working.  I reset the Sonos app and the move appeared….for now😓.  Is there a software fix ?

        jimbob2
        Lyricist I
        June 28, 2023

        So I have a variation on this issue with my Sonos Move, which started 3 days ago after we’d been on holiday for 4 days so none of the speakers (Beam, Move, Roam) had been used. House wifi remained on. 

        The Move is fully charged, online, up and running and responding to Alexa commands as normal.

        But in the app running on my Samsung A54 it shows in Sleep mode, even though it is playing music via Alexa. When I touch on the speaker in the app it helpfully tells me its asleep and I need to press the power button. More curiously in the iOS app on my iPad Mini the Move doesn’t show up at all. The other two speakers (Beam and Roam) are working fine through either app.

        I’ve restarted the Move which made no difference. Works fine through Alexa so its obviously connected to the wifi but still shows in Sleep mode on Android and is missing on iPad.

        Suggestions?

        davejahnsAuthor
        Contributor I
        June 28, 2023

        the work round of powering off and back on?  It’s always worked for me, and I’ve not heard of any software update.  I also haven’t tried the other suggestions about alternate wifi or whatever.  Sorry I’m no help!

        davejahnsAuthor
        Contributor I
        September 19, 2023

        I was getting some spotty wifi coverage out in the backyard, so I upgraded to a mesh router system, and for whatever reason, the Move is working perfectly now - wakes up after going to sleep. I don’ even need to touch it - just select it as the speaker I want and it wakes up within a sec or two.  Pretty awesome.  Sorry it doesn’t help those who are having issues with their Wifi!

        bfg999
        Lyricist III
        December 9, 2023

        I am having similar problems with my Move.  If I leave it alone for more than … an hour? … it disappears from Spotify Connect.  I have to go in to the Sonos app on my phone.  It will first complain “Unable to connect to Sonos”, but I ignore that message and just let it sit.  Within about 30 - 60 seconds, the Move will appear in the app.  I can then go back to Spotify and within 30 seconds, the Move will then appear there through Spotify Connect.  This works, but it is a pain in the ass.  I have had my Move for about 1 ½ years.  I have never had this problem until a few months ago.  I am suspecting a firmware problem.  Sonos … any comment?

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