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davejahns
Contributor I
April 27, 2023

Sonos Move - gets stuck in sleep mode

  • April 27, 2023
  • 38 replies
  • 8909 views

loving my Sonos One SL + Move system - except that when I pause the music and the Move goes to sleep, it doesn’t wake back up. The light comes on, and the buttons respond with little blip noises, but the app doesn’t see it as awake.  Tried all of the things the app suggests to do, it just never sees it awake and ready.  If I put it back on the charger, it will eventually wake up - but I make it wake up when I want to.  I see a similar discussion here on the Roam - anyone else seeing this with the Move?

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    38 replies

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    bfg999
    Lyricist III
    December 10, 2023

    Thanks Ken.  I will continue experimenting.  But it shouldnt be this hard!  Sigh.

      Ken_Griffiths
      Ken_Griffiths
      December 10, 2023

      Thanks Ken.  I will continue experimenting.  But it shouldnt be this hard!  Sigh.

      I agree. It’s not something I have seen widely reported though here in the user community, so my thoughts are it’s a local network/controller discovery issue (something to do with your local setup) and I’ve just simply listed all I can think of (off the top of my head) to try to assist you to perhaps sort it, rather than just letting it reoccur. Honestly I’m not seeing the issue here, so it likely is something closer to Home.

      bfg999
      Lyricist III
      December 10, 2023

      I think I have solved it. But I am not happy with Sonos for the issue.  Switching from the newer standard Rapid Spanning Tree Protocol (RTSP) to the older Spanning Tree Protocol (STP) seems to have fixed the problem.  Discovery of the Move is now immediate.  And that would also explain why my older, cheaper router would not have had a problem ... it likely also defaulted to STP.

      Stanley_4
      Stanley_4
      Grand Maestro
      December 10, 2023

      At some point Sonos will switch to newer system internals and the Linux they are using should then support RSTP and a lot of other newer protocols. No idea when but I do know it will be a huge and expensive change.

      Ken_Griffiths
      Ken_Griffiths
      December 10, 2023

      I think I have solved it. But I am not happy with Sonos for the issue.  Switching from the newer standard Rapid Spanning Tree Protocol (RTSP) to the older Spanning Tree Protocol (STP) seems to have fixed the problem.  Discovery of the Move is now immediate.  And that would also explain why my older, cheaper router would not have had a problem ... it likely also defaulted to STP.

      Ah glad to hear the Unifi & Sonos document link helped you to sort it.

      bfg999
      Lyricist III
      December 10, 2023

      Yes it did Ken.  Thamk you for pointing me in the right direction!

        boconnell
        Lyricist I
        January 3, 2024

        just tried this.  App says it’s in Sleep mode.  Press power button. Small beep, White light comes on.  App still says sleep mode.  Pressing play button, makes a two-toned beep, then white light flashes red for 2 seconds.  I don’t do any voice control, so not sure about that.  

        I put it back on the charger - charging light at the bottom comes on for only about 30 seconds, so the battery is very charged.  Still in sleep mode 15 minutes later.  Force quit phone app, restarts - still in sleep mode.  While on the charger, power it off, then back on - still in sleep mode.

        Power it off and leave it off for 30 minutes.  Powered it up - still in sleep mode. 

        Shut it down by holding the power button down for 5 seconds - makes a noise before turning off.  Leaving it off for 15 minutes, then restarting with a normal button press. now the white lights pulses, while rebooting, then it finall comes online.

        so - have repeated this, with success.

        1 - Move goes to sleep.
        2 - wake it up by pressing power power button. (App will say is still in sleep mode)
        3 - SHUT DOWN, by holding power button for 5 seconds or so, it chimes as it shuts down.
        4 - restart with power button press - light will pulse while it’s booting up, then it will show up in the app.

        Hope this helps others.  Still hope there’s a firmware fix sometime...

        What you describe matches my experience... but still getting mucked up status in app. Says asleep when clearly not. Did the reset you suggested...now says powered off, when clearly not. I can even get it to play using voice control ... whilst app still says unit is powered off!!! Some funky stuff going on Sonos ..

         Hope there's a fix out there soon!

        Ken_Griffiths
        Ken_Griffiths
        January 3, 2024

        What you describe matches my experience... but still getting mucked up status in app. Says asleep when clearly not. Did the reset you suggested...now says powered off, when clearly not. I can even get it to play using voice control ... whilst app still says unit is powered off!!! Some funky stuff going on Sonos ..

         Hope there's a fix out there soon!

        I would try a reboot of the local router and mobile controller device. Also power off the speaker off it’s charger by holding the rear power button for 5+ seconds until you hear the descending shutdown tones, wait 10+ seconds and return the Move to its charger loop and see if that fixes the issue. If not then try a Sonos App reset as mentioned in this link:

        https://support.sonos.com/en-us/article/reset-the-sonos-app

        Then follow the instructions to connect the App to your existing Sonos system.

        Hope those suggested steps helps you to fix the issue.

         

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