Contributor I

Answered

Sonos Move disappearing on Airplay

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I have 2 Sono Move speakers. One in the kitchen and one in my room. In the last few days I have noticed that in the Airplay menu on my iPhone / iPad only one would show up and rarely both. Both speakers however show up to be connected in the Sonos app. I would have to shut the missing speaker down (long press the power button) and turn it back on to have it showing on Airplay. I’ve not changed anything with my home internet network. Anyone has the same problem?

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AirgetlamAnswer

Then submit a system diagnostic, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Personal prediction, it WILL be your network. Either a duplicate IP address issue, or perhaps subnet issues due to a mesh setup, but it’s fairly unlikely to be a Sonos issue with their software, per se. Not impossible, which is why I’m recommending that you give them hard data rather than anecdotal feedback to look at.

Bruce

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Ken_Griffiths

Ok that didn’t last long. I’m back to square one. I woke up and the same problem came back…

Yes, that makes a little more sense as these issues are (more) often a network related issue, factory resetting a Sonos device very rarely fixes these matters. I would perhaps focus on looking closer towards the network side of things and/or the Airplay sending device - if the Move disappears from the Airplay device list then maybe try pinging the device to see if it’s actually still connected to the LAN and maybe try some of the things mentioned earlier in this thread.

Belly M

On another multi room wireless system the trick to get Airplay working again is to powercycle the Router but best if you have IP addresses reserved otherwise your network will get in a right mess.

Also turning off Wi-Fi on the source and on again may help.

E

Elle369

Lyricist I

Same issue here. Frustrating thing. The units take turns showing up on airplay. Its inconsistent. But never both at same time except when I first setup new one last week. I added one to existing studio pair of moves. So total 3 units. Last time I had a strange issue with moves, they cleared up after some updates. And its NOT my network.

AirgetlamAnswer

Then submit a system diagnostic, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Personal prediction, it WILL be your network. Either a duplicate IP address issue, or perhaps subnet issues due to a mesh setup, but it’s fairly unlikely to be a Sonos issue with their software, per se. Not impossible, which is why I’m recommending that you give them hard data rather than anecdotal feedback to look at.

Bruce

T

Todd1

Lyricist I

I have the same issue here. Only one Move speaker (out of 6) will appear in the ios airplay selection list. It is always the last one discovered by the ios device. If you have the ios device forget the network, then re-attach it to the network, the first time you open the ios airplay selection you will see it list all of the Move speakers one at a time. each one overwriting the previous one. To have ios show a specific speaker so you can select it, you must remove the speaker from the charging base and power it off. wait 10 seconds and place it back on the base (it will power on). Watch the ios airplay selection list and it will be the one listed once it is discovered and then you can select it. All the speakers are available in the Sonos app. Spent hours debugging with Sonos support and their “official” answer was: It is an Apple problem. It appears that we now have a finger pointing game between Apple and Sonos as Apple cannot determine the difference between multiple Move speakers.

Ken_Griffiths

I have the same issue here. Only one Move speaker (out of 6) will appear in the ios airplay selection list. It is always the last one discovered by the ios device. If you have the ios device forget the network, then re-attach it to the network, the first time you open the ios airplay selection you will see it list all of the Move speakers one at a time. each one overwriting the previous one. To have ios show a specific speaker so you can select it, you must remove the speaker from the charging base and power it off. wait 10 seconds and place it back on the base (it will power on). Watch the ios airplay selection list and it will be the one listed once it is discovered and then you can select it. All the speakers are available in the Sonos app. Spent hours debugging with Sonos support and their “official” answer was: It is an Apple problem.

It appears that we now have a finger pointing game between Apple and Sonos as Apple cannot determine the difference between multiple Move speakers.

That’s strange, I have two ‘Moves’ as mentioned in my earlier post with screenshot attached and my Wife and I have iPads, iPhones and Apple TV (x2) and they all see the two Sonos Moves and our Sonos Roams too.. it sounds like your network/router is doing something to the iOS Airplay discovery service?

edit: Perhaps see if the below links may assist you to begin to find an answer to this issue:

https://support.apple.com/en-gb/guide/deployment/depf138dd79c/web

https://support.apple.com/en-gb/guide/deployment/dep9151c4ace/1/web/1.0

J

jeremyrwc

Contributor I

I have the exact same problem. It’s a new problem that wasn’t an issue a couple months ago. Only having an issue with the Moves and none of my other airplay devices (computers, receivers, AppleTV)

I had a call with support and got nowhere.

I’m not sure why only Sonos devices have network challenges and not other device on my network. This has been a Sonos problem for years. First, it was not playing nice with mesh wifi or wifi extenders, now it’s devices coming and going from Airplay for reason. But Sonos want to blame everything else and not their own hardware/software. And these are new newest flagship devices! What the heck?

Ken_Griffiths

I have the exact same problem. It’s a new problem that wasn’t an issue a couple months ago. Only having an issue with the Moves and none of my other airplay devices (computers, receivers, AppleTV)

I had a call with support and got nowhere.

I’m not sure why only Sonos devices have network challenges and not other device on my network. This has been a Sonos problem for years. First, it was not playing nice with mesh wifi or wifi extenders, now it’s devices coming and going from Airplay for reason. But Sonos want to blame everything else and not their own hardware/software. And these are new newest flagship devices! What the heck?

Well for the AirPlay/Bonjour service you will need all on the same subnet and if using extenders, then I would put all on the same SSID/WiFi Band & Channel and set the same channel-width too (preferably 20Mhz only), but some extenders can cause issues with multicast broadcast discovery.

These things can often boil down to issues with the local wired/wireless network segments. You only have to search online to see the various issues users have reported with Airplay and a good many do not involve Sonos at all

M

mullenjsm

Lyricist I

I too have had this problem for a couple of months now. My network has 3 Moves, a Roam, and various Apple devices…all coexisting and working flawlessly on Airplay (I never used the Sonos app to stream music). A couple of months ago I noticed only one Move was showing up, I cycled power, cycled my network, etc. and like another poster said, the last unit I cycled would replace the other, etc.

As a workaround I’ve found that I can start playing to all my Airplay devices including whichever Move happened to show up, then go into the Sonos app to add the other Moves to the active stream. Although not as seamless as controlling them all in the Airplay menu this has worked reliably and allows for individual volume control.

I have tried all of the steps mentioned in this thread including removing, resetting, and re-adding all my Moves. This problem is isolated to my Move speakers as my Roam consistently stays on my list of Airplay available devices. I even had an old iPad on IOS 14 that I dusted off to see if it would see all of the Moves…no luck.

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graham1980

Contributor I

Same issue here, working flawlessly unitl a few months ago, I can’t pinpoint when exactly, but I had made no network/Sonos configuration changes to prompt this eroneous beahviour.

I have two Move’s, and can repeatably get each available as an airplay end point by removing the other (eg flipping it to bluetooth) but can not get both at the same time. My Play5’s do not have this problem. All speakers are wireless on the same vlan as the controller.

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