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ahcl20
Contributor I
April 23, 2022
Answered

Sonos Move disappearing on Airplay

I have 2 Sono Move speakers.  One in the kitchen and one in my room.  In the last few days I have noticed that in the Airplay menu on my iPhone / iPad only one would show up and rarely both.  Both speakers however show up to be connected in the Sonos app.  I would have to shut the missing speaker down (long press the power button) and turn it back on to have it showing on Airplay.  I’ve not changed anything with my home internet network.  Anyone has the same problem?

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    Airgetlam
    AirgetlamAnswer
    April 27, 2022

    Then submit a system diagnostic, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

     

    Personal prediction, it WILL be your network. Either a duplicate IP address issue, or perhaps subnet issues due to a mesh setup, but it’s fairly unlikely to be a Sonos issue with their software, per se. Not impossible, which is why I’m recommending that you give them hard data rather than anecdotal feedback to look at. 

    Bruce
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    53 replies

    Ken_Griffiths
    Ken_Griffiths
    April 23, 2022

    My thoughts are you could perhaps look at the below suggestions…

    If not attempted already, try the ‘Sonos Moves’ on the far-reaching/more-penetrable routers 2.4Ghz WiFi band and ensure that band is on the least-used ‘fixed’ non-overlapping channel 1, 6 or 11.

    Also set the channel-width in the router settings to use 20MHz only and see if that improves your Moves Airplay connectivity.

    Separate to those suggestions, just ensure too that your SonosNet channel (if you are using any ‘wired’ non-portable Sonos products) is set in the Sonos App to a completely different channel to your chosen 2.4Ghz WiFi channel.

    Also on the Apple forums are these list of suggestions which are also mentioned to get Airplay issues resolved…

    • Plug all devices into a wall outlet instead of using battery power
    • Restart all devices and try to AirPlay again
    • Toggle off Bluetooth, or if already off, try turning it on, on the sending device (phone/tablet etc.)
    • Turn off Cellular Data
    • Disconnect from any other Bluetooth devices (like speakers) on the sending device
    • Connect the sending/receiving device and ensure both are on the same WiFi network access point
    • Reset your network settings on your iDevice in Settings > General > Reset > Reset Network Settings
    • Update iOS, and speaker firmware/software
    • Move your devices away from other electronics
    • Renew your devices DHCP lease via the router configuration pages, consider reserving the devices IP addresses and/or reboot the router
    • Switch off any security software and VPN software installed on the sending device

    Anyhow, I hope those things assist to resolve your issue.

    ahcl20Author
    Contributor I
    April 23, 2022

    Using latest iOS and Move is plugged in.

    I’m not going to start messing with my router or Wi-Fi given I have not changed any of these settings in recent memory.

    Resetted my iPhone network settings and still the same.  Wasn’t expecting this to work as this is happening to my iPad too.

    I guess I will have to stick to using the Sonos app in the meantime until this gets sorted.  I did update iOS a few days ago and maybe this is the root of the issue…?

    Ken_Griffiths
    Ken_Griffiths
    April 23, 2022

    Using latest iOS and Move is plugged in.

    I’m not going to start messing with my router or Wi-Fi given I have not changed any of these settings in recent memory.

    Resetted my iPhone network settings and still the same.  Wasn’t expecting this to work as this is happening to my iPad too.

    I guess I will have to stick to using the Sonos app in the meantime until this gets sorted.  I did update iOS a few days ago and maybe this is the root of the issue…?

    I’m currently using an iPad and iPhone running on iOS 15.4.1 and not seeing the issue with my two Moves - maybe ensure you have ‘Private Address’ (MAC spoofing) switched off too in your iOS device WiFi network properties, as that can sometimes be an issue.

    Sysreset
    Contributor I
    April 23, 2022

    I have two MOVE speakers that I just bought this week. I haven’t had one day where i wanted to use them that I didn’t have to either reset them to work. 

    skullc
    skullc
    Prodigy III
    April 23, 2022

    Not that I use airplay but I checked my iPhone and ipad also my apple tv show both my move speakers available to use

    I am on 15.4.1 on both pad and phone and 15.5 on tv doubt it is the update causing the problem 

    Network= livewire cpe pro 3 +eero 6 pro wireless
      Ken_Griffiths
      Ken_Griffiths
      April 23, 2022

      The two ‘Moves’ here are called Bathroom and Moveable, I use them most days and they’re always showing in our Airplay device list on our iOS mobiles and tablets.

      If you do regularly find any Airplay devices disappearing from your device list, then I would suggest taking a closer look at the local wireless network subnet and perhaps consider some of the suggestions mentioned in my initial post above, to see if those things may help to resolve the issue.

        ahcl20Author
        Contributor I
        April 24, 2022

        I’ve resetted the Move speakers, re-added them to the Sonos app and that seems to have done the trick.  

        skullc
        skullc
        Prodigy III
        April 24, 2022

        I’ve resetted the Move speakers, re-added them to the Sonos app and that seems to have done the trick.  

        Glad to hear that 

        As i was curious I tried airplay from my tv to both my moves and roams which worked well at least I know it'll work for me if I ever want to use it👍

        Network= livewire cpe pro 3 +eero 6 pro wireless
          ahcl20Author
          Contributor I
          April 25, 2022

          Ok that didn’t last long. I’m back to square one. I woke up and the same problem came back…

          Airgetlam
          Airgetlam
          April 25, 2022

          It may be time to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

          There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

          When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

          Bruce
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