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ahcl20
Contributor I
April 23, 2022
Answered

Sonos Move disappearing on Airplay

I have 2 Sono Move speakers.  One in the kitchen and one in my room.  In the last few days I have noticed that in the Airplay menu on my iPhone / iPad only one would show up and rarely both.  Both speakers however show up to be connected in the Sonos app.  I would have to shut the missing speaker down (long press the power button) and turn it back on to have it showing on Airplay.  I’ve not changed anything with my home internet network.  Anyone has the same problem?

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    Airgetlam
    AirgetlamAnswer
    April 27, 2022

    Then submit a system diagnostic, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

     

    Personal prediction, it WILL be your network. Either a duplicate IP address issue, or perhaps subnet issues due to a mesh setup, but it’s fairly unlikely to be a Sonos issue with their software, per se. Not impossible, which is why I’m recommending that you give them hard data rather than anecdotal feedback to look at. 

    Bruce
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    53 replies

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    Ken_Griffiths
    Ken_Griffiths
    June 22, 2022

    Same issue here, working flawlessly unitl a few months ago, I can’t pinpoint when exactly, but I had made no network/Sonos configuration changes to prompt this eroneous beahviour.

    I have two Move’s, and can repeatably get each available as an airplay end point by removing the other (eg flipping it to bluetooth) but can not get both at the same time. My Play5’s do not have this problem. All speakers are wireless on the same vlan as the controller.

    I’ve got two ‘Move’ speakers here too (‘Portable’ and ‘Bathroom’) and they’re both showing/working fine using Airplay - most iOS Airplay issues are network related, so perhaps try a reboot of the router. FWIW i also have my devices registered as an accessory in Apple Home(Kit) too. If problem persists you could try a device reset I guess but that’s always a last resort.

    jrguk
    Lyricist III
    June 22, 2022

    Probably the same problem as this thread: 

    which has just been declared as fixed in the update that came out yesterday (21 June 2022)

    HungryWookie
    Lyricist III
    June 25, 2022

    The update has not fixed this issue for me, either.

    Like @graham1980 @Todd1 and @ahcl20 

    All was seamless with my two Moves and two Sonos Ones via airplay until one day a few months back (with absolutely no change in my network), I was unable to see both Moves at the same time.  I can go into my Sonos app and get both playing, but from my Airplay drop down menu, only one Move will be recognized at any one time.

    I have set fixed IP addresses for each Sonos device and rebooted the router, but to no avail.

    Has anyone figured out a fix?  Do we just hope yet another future update solves the problem?

    I am worried with the statement that “with 14.10, we consider this issue resolved”.  With the thread that @jrguk mentioned, I believe most there were having a different problem.  Seems like there are enough people here to make sure they are looking at it.  I am assuming the issue began with an automatic update all our Moves went thru a few months ago.

     

    waynetempro
    Lyricist III
    June 27, 2022

    HungryWookie, Sonos released the 14.10 update that seems to fix the issue with the Move boxes. Please make sure to update the Move firmware once you update the app. The firmware update can be manual or automatic, depending on your settings. I prefer to manually update it.

    HungryWookie
    Lyricist III
    June 28, 2022

    @waynetempro 

    All my devices are updated to 14.10 but the issue persists.  I think the issue on this thread is different than the Suspend issues others were having with their Moves not restarting after entering Suspend mode.  The 14.10 update addressed that, apparently.  

    The issue on this thread is more one in how Apple Airplay recognizes the Move speakers.  This used to be seamless, but now, Airplay will only display one Move at a time.  Yes, you can connect to all SONOS Moves via the Sonos app, but things were much more functional until maybe about 3 months back.

    Can Sonos confirm if this is a known issue for us on this thread?  Nothing has changed about my network over this time frame.  The problem began with either a SONOS update or an IOS update that now keeps the Moves from playing well with Airplay.

     

     

    jshadow
    Lyricist I
    July 1, 2022

    Same problem - logging so we have more clues.

     

    I experience the exact same problem and have tried it on 3 different wifi systems (I’m in IT and test a lot of equipment). 

    Google Wifi mesh (assumed that was the issue)
    Eero Mesh (when it happened here, thought I validated that it was a mesh issue)

    Now on Unifi. I can confirm, reserved IPs for all Sonos speakers including Moves. They are locked to a single access point so same channel. Latest iOS 15.5 on iPhone 12 Pro and iPhone 13 Pro - one move shows up but the Sonos app shows both moves on both iPhones. Same behavior on Intel and M1 Macs running Monterey (1 move on airplay, 2 moves on Sonos app).

    I CAN however start airplay on one move and hold the “Play” button on the other and it will group but never shows on airplay. 

    At this point, I think I’ve validated it is NOT the network. 

    Other Sonos products on my network:
    Stereo paired Ones
    Stereo paired Fives + Sub

    Beam

    2 Moves (not stereo paired)


    I’m in IT with loads of experience running Sonos in corporate and home environments. Completely happy to try anything you all can think of!

    Oh and yes all Sonos firmware and apps up to date. 
     

    jack_a
    Lyricist II
    July 6, 2022

    Ok, here we go…  I had (and probably will have again) this same exact issue.  I have somewhat figured it out.  The problem is that  apple airplay is issuing the same ‘airplay’ address to both moves (or several or whatever).   This seems to only affect the moves as I have several other sonos devices that work perfectly with airplay.  Everything was fine on my system until I introduced the 2nd move.  I did all of the above steps, called a few times, had tickets opened and talked to at least 2 techs.  I had zero luck with the first tech and some luck with the second.  The fix with the 2nd fellow was a reboot of my phone that just happened to be due a patch from apple, and voila two moves on airplay, thanks goodbye, ticket closed.  A week later, only one move again.  The second tech did give me a tool (app) to use on my Iphone, in which you can see the duplicate addresses.   The app is called:  discovery - and it looks like below.  Load this up and on first screen click on local (under browsable domains), then look for Remote audio output protocol (AirTunes), click on this.  Then you will see 2nd screen shot.  In the screenshot you can see that the highlighted areas of my two moves are different, and guess what they both show up and work in airplay.  When the addesses are duplicated, we have the issue of only one working at a time.  I can almost guarantee you will see duplicates in this app if you have this issue.  I can’t exactly figure out how to get them to directly re-address- as reboots / resets of the moves does not do this.  I think this is stored in Airplay, and I don’t know how to directly change it, as this app is view only.  But - Big But, if you reset your network on you iphone, it ‘should’ pick up new airplay addresses, seemed to work for me.  It’s a little worrisome this network reset because you are in an area where you would normally reset your phone - like if you were trading it in.  But I pulled the trigger (only choose network reset - only network), and did it.  You have to provide your wifi logon again - actually you might have to provide that everywhere - not sure, but this little reset got my moves on different addresses.  Good luck.  This is a super annoying bug - all other sonos devices are fine on the airplay, but not the moves - something odd there… not sure...

     

     

      HungryWookie
      Lyricist III
      July 6, 2022

      @jack_a

      That app is helpful!  As predicted, both my Sonos Moves are showing up in the Discovery App with the same Remote Audio Output Protocol address, despite different IP assignments and different MAC addresses.  Unfortunately, resetting the network settings on my iphone did not work for me. Both Moves still have the same AirPlay address.  I’ve also done a router reset and still, no luck.

      I’ll try to look into how to better reset these airplay assignments, but if any Sonos officials or other forum members have a clue, please chime in! 

      Thanks

      p.s. I currently have 3 Apple TV’s and two Ipads, two iphones, as well as iTunes on a PC all on my home network.  Perhaps those are keeping the RAOP address from being reset?  It’s going to be a pain to reset all network settings for every single device.  I am looking for a better option. Particularly since this all worked seamlessly a few months ago...

      jack_a
      Lyricist II
      July 7, 2022

      I would do the ipads and the iphones - i know painful, but I am guessing that one of them does the airplay assignments or did.  I was sure i added the moves with my phone, and I believe played airplay with my phone first...

      jack_a
      Lyricist II
      July 7, 2022

      Some stuff here on raop, but nothing terribly useful:

       

      https://nto.github.io/AirPlay.html

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