Sonos Move disappearing on Airplay

I would also reset one of the moves in the process somewhere - sorry, this is all just guess work for the most part...

Maybe try this to fix the duplicate entries…

• Remove the Moves from Apple Home(Kit) and remove any voice assistants from the devices too (if relevant).
• Factory reset each Move, that’s as long as they are not your only devices in the Sonos HH, as you don’t want to lose your current system setup.
• Leave them all off the system and check in the Discovery App that both are gone from the list.
• Reset the iDevice controller Network Settings and reestablish its connection back to the local WiFi Network
• Next, add the Moves back to the Sonos system one at a time with their chosen unique names.
• Add back any required voice assistants SVC, Alexa etc. If using Alexa, check that each Move is correctly restored to its Alexa Enabled Groups (if using those groups).
• Also add each Move back to the Home(Kit) App as an ‘accessory’ and put them into a chosen Room, as required. If HomeKit doesn’t find the Move as an accessory initially, try putting it in standby and then waking it up again (that usually fixes any discovery issues).
• Check that each Move then has a unique address in the mentioned Discovery App.

Perhaps see if that resolves any Move device (re)naming issues.

@Ken_Griffiths 

I tried this routine and unfortunately, AirPlay still assigns them the exact same ID despite a factory reset of the Moves, a reset of the router. and a network reset of my iphone.  Again, I haven’t reset every device (ipad, wife’s iphone), because I need some of the other saved network settings.  But I did turn them off during the process.

Again, this all used to work just fine until either a Sonos or Apple update.  Can’t determine which.

Hi Sonos,

I have three Sonos Move speakers. I met similar situation that ahcl20 encountered. I remember that several months ago I could see three Sonos devices in Airplay list in my iPhone & iPad. But since June, I only see one of them in Airplay list. I want to see all of the three Sonos Move speakers. Could some Sonos engineer help me to solve the problem? 

Assuming you have already tried the suggestions mentioned in the thread here, then I would submit a Sonos diagnostic report from the ‘Settings/Support’ area of the Sonos App

Make a note of the reference number generated and perhaps post it back here.

Then, when available, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the matter.

Diagnostic report → the number is “752886258”.

Additional information, if I cannot see the desired Sonos Move Speaker in my Airplay list. I will turn off and then turn on my WIFI & Bluetooth of my iPhone/iPad until the desired Sonos device showing up in Airplay list.

Hi. Is this still a problem for anyone else? I’m not sure if there was an update  for the Move recently, but I now see both my Moves as separate Airplay devices again. AND, they seem to be playing nice on my Wi-Fi extender for the first time ever! I hope these are actual fixes and not a fluke. 

Sonos doesn’t support extenders, so that bit may be a fluke.

Unsupported network setups and devices

• Wireless internet connections such as satellite, mobile hotspots, or LTE routers
• Guest networks or networks that use a portal login page
• Networks using wireless range extenders 2
• Ethernet over Power (EOP) devices
• WPA/WPA2 Enterprise

https://support.sonos.com/s/article/126?language=en_US

I am still seeing this issue and unlike others, no amount of Sonos Move, iOS network nor router resets have led to my 2 Move’s getting unique Airplay “deviceid”s.

What is interesting is that my Moves both get the “00:0C:43:37:90:D1” deviceid, like @jeremyrwc, which is not a MAC address of either device, although it is in the format of one. When @jeremyrwc got his Moves working, one of the Moves obtained what I presume is its MAC address, the other one kept the MAC-address-like deviceid - “00:0C:43:37:90:D1”. My Play5 gets a deviceid assigned corresponding to its MAC address. The Airplay convention seems to be to use the MAC adddress as deviceid as per:

https://openairplay.github.io/airplay-spec/service_discovery.html

The “00:0C:43:37:90:D1” MAC address is owned by Ralink Technology Corp which is a WiFi chipset manufacturer which perhaps Sonos use. The MAC address of all 3 of my Sonos devices are reported as being owned by Sonos so I can only guess that Sonos are using a default chipset based MAC address as deviceid in some circumstances, perhaps when assigning a stereo pair which needs a distinct airplay address. I did note that to from a stereo pair I had to sign into Sonos, so there could be some hangover in our Sonos Cloud account that survives factory resets. 

I cannot see how this is not a Sonos bug, their software announces the Airplay deviceid, they have complete control over it, but some of us (maybe all who have formed a stereo pair and later tried to use Airplay to each speaker?) seem to get stuck with.

I will try and log a support ticket again but hopefully this thread helps …

@Sonos, are you out there?