Contributor I

Answered

Sonos Move

24 replies
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Hi, I got a play 3 and a bridge. Now bought a move, but I cant connect the new product with the app.what am I doing wrong

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Corry PAnswer

Sonos Staff

Hi @JensS

Welcome to the Sonos Community!

Is the Move flashing green when you try to add it? If not, the process will fail.

Please follow the steps on our Reset your Sonos product help page to reset the Move. Once done, it will flash green and be ready to set up. In the Sonos app, select Settings » System » Add a Product (but only do so if the app connects to your existing system) to add it to your system.

If this fails, I recommend powering off your router for at least 30 seconds and trying again once WiFi returns.

As @Airgetlam mentioned, the Move will need to use your router’s WiFi, not the one created by the Bridge, but the app will sort all that out during setup.

Edit: Added link

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Airgetlam

The Move doesn’t connect to the signal created by the BRIDGE, you’ll need to give it your wifi credentials. You can still ‘group’ the two devices, even though they are connected to your router in two ways. Make sure you’re installing S1 on the Move, and not S2.

Bruce

Corry PAnswer

Sonos Staff

Hi @JensS

Welcome to the Sonos Community!

Is the Move flashing green when you try to add it? If not, the process will fail.

Please follow the steps on our Reset your Sonos product help page to reset the Move. Once done, it will flash green and be ready to set up. In the Sonos app, select Settings » System » Add a Product (but only do so if the app connects to your existing system) to add it to your system.

If this fails, I recommend powering off your router for at least 30 seconds and trying again once WiFi returns.

As @Airgetlam mentioned, the Move will need to use your router’s WiFi, not the one created by the Bridge, but the app will sort all that out during setup.

Edit: Added link

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

C

Cao1987

Contributor I

Hey I am new hear and I amlooking at getting the Sonos move will it work with older systems and can I stay on the s1 for it to work

jgatie

Hey I am new hear and I amlooking at getting the Sonos move will it work with older systems and can I stay on the s1 for it to work

Move works with all Sonos apps

C

Cao1987

Contributor I

I have a older system and I read that I’ll need to remove the bridge for it to work so will the move sync up to the older system and will all the speakers work without the bridge

jgatie

I have a older system and I read that I’ll need to remove the bridge for it to work so will the move sync up to the older system and will all the speakers work without the bridge

Move is not on Sonosnet, so it doesn’t use the Bridge. Therefore, I don’t think you need to remove it.

K

Keithmac

Virtuoso

I added a brand new Move to my S1 recently.

Factory reset the Move first then use the S1 app to add a new speaker.

I shut all my kit down apart from an S1 only ZP just in case it tried any S2 shenanigans but it worked fine.

At the end the Move will do a "Firmware Update" where it downloads S1 Firmware.

C

Cao1987

Contributor I

so i don’t need to remove the bridge? and will the older speakers work without it