Contributor I

Answered

Sonos Move

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Hi, I got a play 3 and a bridge. Now bought a move, but I cant connect the new product with the app.what am I doing wrong

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Corry PAnswer

Sonos Staff

Hi @JensS

Welcome to the Sonos Community!

Is the Move flashing green when you try to add it? If not, the process will fail.

Please follow the steps on our Reset your Sonos product help page to reset the Move. Once done, it will flash green and be ready to set up. In the Sonos app, select Settings » System » Add a Product (but only do so if the app connects to your existing system) to add it to your system.

If this fails, I recommend powering off your router for at least 30 seconds and trying again once WiFi returns.

As @Airgetlam mentioned, the Move will need to use your router’s WiFi, not the one created by the Bridge, but the app will sort all that out during setup.

Edit: Added link

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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106rallye

The Move does not use the network made by the Bridge (Sonosnet). It uses your wifi, even when the other speakers are on Sonosnet. There’s no need to remove the Bridge if it is working properly with your other speakers now.

I do not use a Move but I’ve not seen a Sonos speaker take that long to set up.

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Cao1987

Contributor I

ok thanks i am just researching before i get it and before i spend money on

4 play 1 (1st gen)

1 play 3 ( 1st gen)

1 play 5 (1st gen I think)

buzz

Grand Maestro

BRIDGE is used in situations where the most practical wired network port is not a location where you want music. BRIDGE is simply the radio section of a player -- deleting the audio keeps costs down. BRIDGE is not required if you can wire one or more players.

Note that BRIDGE is near EOL (End of Life) and it is using old wireless technology. BOOST is the more effective replacement. BRIDGE power supplies are no longer very reliable. A failing BRIDGE power supply will create all sorts of difficult to describe issues. An easy way to diagnose a failing BRIDGE is to power it down and temporarily replace it with a wired player. One of the many BRIDGE failure symptoms is that the system is not usable after an update. A common complaint is “Worked fine till the update … must be a bad update.” The real problem is BRIDGE not booting or it is polluting the network.

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Cao1987

Contributor I

So I’ll be fine with the bridge?

buzz

Grand Maestro

Yes, BRIDGE will be fine.

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Cao1987

Contributor I

Ok does it stay on when it’s on the charger when not in use or can I turn it off

buzz

Grand Maestro

BRIDGE is always powered directly from a power outlet.

MOVE uses WiFi, BRIDGE is not WiFi. The other SONOS units can use BRIDGE, WiFi, or a wired network connection. If one or more of the players is wired to the network, BRIDGE is optional.

You could remove MOVE from it’s charger and power down, but I do not recommend this. In my opinion MOVE should be kept on the charging ring unless you are using it in a portable application because this will yield maximum battery life. (By the way, this is the case for any battery powered device.)

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Cao1987

Contributor I

So keep it on ?

Airgetlam

All Sonos devices are designed and intended to be powered at all times. The only exceptions are the battery powered speakers, the Roam and the Move which can be turned off with a switch.

Bruce

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Cao1987

Contributor I

Sorry for being annoying but when I’m not using it and it’s on the dock can I keep it on or off

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