Sonos Move

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Hi, I got a play 3 and a bridge. Now bought a move, but I cant connect the new product with the app.what am I doing wrong

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Corry PAnswer

Sonos Staff

Hi @JensS

Welcome to the Sonos Community!

Is the Move flashing green when you try to add it? If not, the process will fail.

Please follow the steps on our Reset your Sonos product help page to reset the Move. Once done, it will flash green and be ready to set up. In the Sonos app, select Settings » System » Add a Product (but only do so if the app connects to your existing system) to add it to your system.

If this fails, I recommend powering off your router for at least 30 seconds and trying again once WiFi returns.

As @Airgetlam mentioned, the Move will need to use your router’s WiFi, not the one created by the Bridge, but the app will sort all that out during setup.

Edit: Added link

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Airgetlam

Ah, you’re not talking about the BRIDGE, you’re talking about the Move. There’s no reason why you can’t turn it off when it’s not in use. It’s designed with that in mind.

Bruce

C

Cao1987

Contributor I

Thanks so that I’ll understand I should keep the speaker on