software update Roam SL

Hi @Mr.Vik 

Again, I understand your frustration. Please allow me to assure you that your new Roam SL will be useable some time soon.

Apologies - it seems there is a separate known issue relating specifically to adding Roam SLs to a system, though your description of what was happening does not match what’s on my documentation for the issue. Could you please Direct Message me your Roam SLs serial number? I’d like to verify whether or not you are affected by this issue. Thanks.

I have a similar issue with a Sonos roam sl I just bought. I can’t connect it to the app and after connecting to the internet, says it has problems updating and shows error 1101. I’ve tried restarting modem, router, app , everything. Is this the issue you have found? When will it be fixed? And why can’t I just connect my portable Bluetooth speaker by Bluetooth. If it is not fixed soon I will be returning this dodgy thing and buying a jbl. 

I have the same issue with my Sonos ROAM SL - have tried all the recommended fixes but they do not work. Very disappointing for a brand new premium product. Dodgy.

Hi @Kaziiiii 

The issue I found does not involve the Error 1101 report. Instead, setup fails at wireless setup with the error message “Mobile Device Could Not Connect To Sonos, try moving closer”. Looking further into it as I just did, I no longer think it applies to anyone seeing the 1101 error, including @Mr.Vik. In addition, it does not apply to all Roam SLs - in fact, probably not many at all.

So, if anyone sees the 1101 error message, it’s most likely due to not having the most recent version of the Sonos app which contained a fix for this issue. However, if you have the latest version and still see error 1101, then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

We did take onboard the criticism of customers not being able to use our portable, Bluetooth-capable speakers out-of-the-box without prior registration, which is why our newer portable products - Roam 2 and Move 2, as well as Ace headphones - all support doing exactly this. So, an option for you might be to replace your Roam SL with a Roam 2 - you’ll be able to take it out of the box and connect it straight to your Bluetooth source device without opening the Sonos app at all.

I hope this helps.

I deleted and downloaded the app on my iPhone 13 and this did not solve the problem. I also downloaded the app on my Lenovo think pad and it did not recognise the foam sl, even after I checked firewall settings to ensure they were compliant. Is Sonos offering to replace the SL with the newer version? If so, can Sonos do this with clients in Bangkok Thailand? Thanks for the support. 

😂No chance Sonos is replacing our speakers with new ones we have to do it ourselves 🤑

What version of the ios app is the newest that’s supposed to have the fixed bug? Because I’m pretty sure I have the latest version but just checking. And also every time I’ve called tech support they give me an estimated queue time but it’s always gone 2 or 3 times over that (1 hr +) and I have things to do so I can’t stay on the phone for that long. 

Hello Sonos support team. I have exactly the same issue as the one reported in this thread. System says SL Roam needs an update and it's never able to complete , and shows an Error 1000.

I have tried everything : reboot system, reinstall Sonos app, unplug all my other sonos, change wifi. Nothing works.

 I already spent almost 6 hours on this... Just to plug in a simple bluetooth speaker.

This is totally unacceptable and given you don't have a solve , like many customers on this thread, I will file a complaint at the DGCCRF (direction de la concurrence et de la répression des fraudes) in France. 

It's a scam to sell 'premium speakers' and then let your consumers with a software that just don't work. I will also spread this message in social network.

Finally after 2 weeks of suffering I came to visit my dad and used his pc to add my roam to my account and now I can use the speaker I payed for. I must admit it sounds great for a portable speaker......I still consider the emotional damage court case though😤

Now it works🥳 1. restore the application to factory settings 2. delete the application 3. install the application again 4. restore sonos roam to factory settings.  5. reset the internet connection.  6. install a new system and update the sonos roam speakers