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Johnny 12345
Contributor I
April 22, 2021
Answered

Roam wont charge!

Just got my hands on the new Roam today and  can’t get it to charge.  
 

its plugged in with cable provided, solid orange  light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up.

 

any ideas what to do here, very frustrated with this problem. 
 

thanks in advance for any advice.

 

Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.

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Ken_Griffiths
Ken_GriffithsAnswer
April 22, 2021

What is the power output of the charger you are using? The Minimum requirements are 5v/1.5A (7.5w), but I would personally recommend using a 2A or 3A charger (10w-15w).

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63 replies

Ken_Griffiths
Ken_GriffithsAnswer
April 22, 2021

What is the power output of the charger you are using? The Minimum requirements are 5v/1.5A (7.5w), but I would personally recommend using a 2A or 3A charger (10w-15w).

    Johnny 12345Author
    Contributor I
    April 22, 2021

    Hi Ken,

    thank you so much, my charger was inadequate  for the job it was only 1A output. Working perfect now. 

    I had no idea that a regular iphone charger wouldn’t work, the fact SONOS don’t provide a charger I just assumed a run of the mill iPhone charger would suffice. 
     

    Thanks again, now to enjoy my roam out in the garden tonight. 

      Martin1976R
      Lyricist II
      April 23, 2021

      So on top of paying £170 for a Roam, which doesn’t get a suitable plug, I need to pay another £17 for the plug?? And this was with its supplied charge of 57% lasting an hour. 
      Dreadful piece of kit!!!

        Johnny 12345Author
        Contributor I
        April 24, 2021

        I tend to agree Martin,  quite annoyed I now need to go out and buy a charger.  Poor show Sonos 

          GuitarSuperstar
          Lead Maestro
          April 24, 2021

          Sonos is trying to keep the price of the Roam competitive.

          Do you prefer a Roam with a charger plug for $189 or a Roam without a charger plug for $169?

          "Receive with simplicity everything that happens to you." - Rashi
          Martin1976R
          Lyricist II
          April 24, 2021

          It’s irrespective really GuitarSuperstar. Sonos are keeping the price down by not supplying a plug, but I need to go spend an additional £17 with them to purchase a plug, so to get best charging from my Roam, I still need to spend the same amount of money!

          Its really not all it’s cracked up to be either. I have numerous Sonos speakers which are all brilliant, but this loses 40% of its charge overnight, takes an age to charge…..as I haven’t stumped up the £17 yet, and only lasts about two hours before requiring a charge…..where’s the 10 days standby battery life and 10 hours playing battery life? This is with full power off and no voice assistants…..as they are an issue apparently!!

           

          Think my next purchase will be the returns label for the box…...not a good show ☹️

            Johnny 12345Author
            Contributor I
            April 24, 2021

            I would have preferred to have the gear necessary to power the speaker I bought.  I have 4 x phone chargers are home checked them all, none powerful enough. I don’t think Sonos are doing a favor to anyone here, not the consumer nor the environment (as I need to buy charger anyway)

              GuitarSuperstar
              Lead Maestro
              April 24, 2021

              You guys are assuming every Roam user requires a charging plug. They don’t.

              "Receive with simplicity everything that happens to you." - Rashi
                Johnny 12345Author
                Contributor I
                April 24, 2021

                I would say more often than not people won’t have the right charger at home.  I am now two days with my roam and I can tell you the battery is pretty crap, I will def be needing a good charger. 

                  Martin1976R
                  Lyricist II
                  April 24, 2021

                  I agree with you Johnny 12345 . I’ve been through every plug we have in the house and none are strong enough.

                  I’ve found out that if I power up the laptop and charge via that, it works, but the best thing, for something that requires more power than a standard phone charger should be supplied with it. Frustrated is an understatement!!!

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