Roam Stereo Pair randomly unpair.

Thanks James,

Does the physical distances between the two Roams meams anything to pairing and stability?

They have approx 5 meters between them, and is located same place where my Play:1 used to be.

Yeah, distance is pretty important. When stereo paired, the two players need a strong connection between them, as they share data when playing so they can keep in sync with each other. We typically don’t recommend having them more than 12ft (3.6m) apart when stereo paired to ensure good connectivity. 5m (16.4ft) is definitely in the upper range there, and depending on any obstructions between them may be causing the issue. If it’s possible to move them closer and test for a few days that would be great.

@James L. , so they are communicating over-the-air and not via WiFi?

Without getting too technical, one of the stereo pair is designated as the Group Coordinator (GC) and the other as a Group Member (GM). Both players communicate via WiFi directly to your router to remain connected to the system, but also talk to each other directly through a process we call Direct Routing. When playing music, the GC receives the music data from the streaming service over WiFi, and passes it on to the GM via Direct Routing. It’s technically possible for a stereo pair to work without a Direct Routing connection, but it’s much less reliable that way. 

I noticed that while playing, only the primary Roam received data on Wifi. The other nothing though capable to play. :-)

My Roams have visual with each other. Nothing in between. WiFi Bandwidth messure at both is approx arround 100mb up/down in average each.

As James has just explained, this is pretty much irrelevant to your issue.  You need to keep the speakers closer together

Hi James,

I still struggle with this. I have placed both Roams with 1cm distance, and they keep lose stereo parring.

I have uploaded diagnostics 461442601

Can this be hardware error? Im not able to have them stereo parret, nore grouped for longer time. 

Kr, Torben 

@James L. , let me know if you can see anything out of the diagnosticlog: 461442601

I think i will have to return the speakers, as Stereo parring is a must in this room - and obviously not stabel enough that i can trust it.

Kr. Torben

@sorensent, actually yes. There does appear to have been a memory fault on one of your Roams that didn’t show up in the previous diagnostics. Though, I’m not sure that caused the stereo pair to become disconnected in this instance since it happened several days prior.

Please get in touch with our Customer Care team for further troubleshooting and assistance.

Thanks @James L. ,

I will involve Customer Care Team.

Can you see witch Roam that had the memory fault?