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milesch
Trending Lyricist I
April 22, 2021

Roam Stereo Pair issues

I got my Roam pair today and they sound great.  However I have had a lot of issues keeping them synced as a stereo pair - when I had them outside one of them would keep switching off, and when I turned it back on, it would show as a separate speaker. 

 

Later I took them in and plugged them in, did not see the turning off issue while they were charging.  When I manually switched one off and then on again, it lost the pair again though, and I had to manually repair them. 

 

Anyone else seeing this?  Any ideas?

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    BobWe
    Lyricist I
    May 1, 2021

    Same problem here! My pair of Roams will not stay in a stereo pair configuration over wifi but will drop out of the pair constantly. Or, even more annoying, the app will indicate they are paired, but one of the speakers doesn’t produce sound. So you have to unpair them and the again create a pair to be able to use them both. This is in a small room (my home office) with a great wifi signal because there is a router in this room. 

      BobWe
      Lyricist I
      May 3, 2021

      Putting trueplay off seems to help here. Does anyone else have the same experience?

        Arefkay
        Enthusiast I
        May 3, 2021

        .. Or, even more annoying, the app will indicate they are paired, but one of the speakers doesn’t produce sound. So you have to unpair them and the again create a pair to be able to use them both. This is in a small room (my home office) with a great wifi signal because there is a router in this room. 

        Interesting. I just had the same thing happen to me for the first time yesterday. The Roams are just a few feet away from the WiFi access point. I had to re-pair them. 

          Dan O
          Contributor I
          May 3, 2021

          I’ve got the same issue, but in addition to losing the pairing when one of both speakers goes to sleep, I’ve had issues even when both are on but have switched from a non-Roam source back to the Roams.  This is by far the the least seamless experience of my 8+ years of owning 9 Sonos products.  Incredibly frustrsting!

            Evilnim
            Lyricist I
            May 5, 2021

            Same problem. Sold my Bose revolve for a pair of roams as I am invested in the Sonos system. The stereo pairing problems are a travesty. I have to repair after putting them to sleep every time. Shouldn’t be this difficult. Fix it Sonos!

              Henny8
              Lyricist I
              May 7, 2021

              I am having the same issue. On top of that, the paring is extremely difficult. Sometimes the pairing/on offbutton seems not to react as well.

                Edward_10
                Trending Lyricist I
                May 9, 2021

                Same issue, total PITA

                  mileschAuthor
                  Trending Lyricist I
                  May 17, 2021

                  Same problem here! My pair of Roams will not stay in a stereo pair configuration over wifi but will drop out of the pair constantly. Or, even more annoying, the app will indicate they are paired, but one of the speakers doesn’t produce sound. So you have to unpair them and the again create a pair to be able to use them both. This is in a small room (my home office) with a great wifi signal because there is a router in this room. 

                   

                  This happens to me constantly - and the crazy thing is volume control will work on the speaker not playing (affecting the other speaker that IS working), same with other controls, just no sound.  Need to re-pair to get it to work.  Half the time the re-pairing doesn’t work and it shows broken stuff in the app and need to start again.

                   

                  Also I tried these today at an outside birthday party and one would constantly lose the pairing and I’d have to re-pair.  I assume it’s a wi-fi issue (even though they were only 30 feet max from the closest router) and then when they get connection again they don’t re-pair. 

                   

                  Am assuming/hoping this will be fixed in a future update, but woof.  Not a great first experience.  I spend so much time messaging with them to make them work properly every time I want to listen to music outside, whereas my old UE speakers just worked.

                   

                  Anyone heard anything more from support?

                    JoeC
                    Trending Lyricist I
                    May 20, 2021

                    Yes, agree, it seems to be by design. It’s replicable so consistently and you can see the logic behind the decision the firmware makes. It also gives me hope that it can be improved easily. They’re pretty cool speakers otherwise.

                    I was hoping that they would work like the Move.  Sometimes, when moving the Move, I accidentally press the power button but it doesn’t affect the stereo pair.  The sound on the Roam is great but it’s disappointing that powering off one of the Roams would mean that you have to re-pair, etc.

                     

                      Tom_79
                      Contributor I
                      May 20, 2021

                      I’m experiencing the same issue. Just bought a pair last weekend. Thought they would be perfect since I’m depending on a solar set for my electricity, and these speakers only use a very small amount of electricity. Since I turn of my power every night I have to reconnect every morning. Very annoying and something I didn’t experience with my Play 1’s. 

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