Roam not turning on

I had similar problem with my Roam. I noted on another chat board that the Roam requires a USB port that can deliver an output of 5v - 2 Amp. I was using an old phone USB charger that was only delivering 800mA hence the Roam was slowly depleting it’s battery.

Changing to a more powerful USB charger seems to have fixed the problem.

I seem to have the same issue with my Roam not turning on. I have only had the product about a month now and even though it has been charging, it just won’t turn on. I’ve read about holding down the power button for 15 seconds but this does nothing. 
 

Any other tips would be appreciated but it may be a return for this product! Reading comments on other websites, and this one, the Roam doesn’t seem to be the high end product that I’m normally accustomed to with sonos, disappointed. 

Hi @Mark.J 

If your Roam won’t turn on after holding the power button for 12 secs, I recommend you double-check the rating of your charger (5 volt, 2 amps is required). Try another if you can.

If there’s still no signs of life, I recommend you get in touch with our technical support team.

Same problem here - just sits on blinking orange light - reset doesnt appear to do anything. Using chargers rated at 5volt - 3amp and 5.2voly - 2.4amp and changed usb-c cables.

If the reset is not doing anything,I would recommend that you submit a system diagnostic , and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Nothing but problems since I received my Roam. On/off function is awful. Battery drain  is common. Putting an off function on the app might help? But the button operation just feels ill-conceived. 

Apart from that - it would be great.

Hi

Is there any answer to this problem? I have the same issue.

No blinking, no lights.

When I plug in the Sonos charger to my Roam then it just stays solid orange/red. I’ve left it several days like this, and - no luck.

I’ve tried chargers with higher outputs, still no luck.

I’ve tried resetting, and holding power button 12-15 seconds, still no luck.

It’s been over two weeks, and I miss using my Roam. I have the wireless charger for it. And I usually leave my Roam on it. Until one day, it stopped working (no lights).

Need a fix to this issue

I would maybe contact/chat to the Sonos Support Staff via this link below and perhaps see what they recommend: https://support.sonos.com/s/contact

I’ve had exactly the same - Sonos support (eventually) arranged a replacement under warranty as it’s dead...