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Roam not turning on

  • May 2, 2021
  • 27 replies
  • 18571 views
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27 replies

L
  • Loungemonster
  • Contributor I
  • August 30, 2021

That’s surprising. As an update. Called Sonos tech support. They had me try a couple of things including charging with the supplied cord and Sonos box from the Qi charger. Didn’t work. Called back the next morning had to send a picture and boom, new one sent and old one returned. Less than a week. Couldn’t have been happier with the service. Maybe call them and they will do the same.

I’ve called, e mailed and done the whole chat thing. I have a roam that doesn’t work and Sonos are a company who frankly don’t care once they have your cash. Useless product and the worst customer service I have ever experienced. 

    L
    • Loungemonster
    • Contributor I
    • September 2, 2021

    Hi @High-Fi J 

    Welcome to the Sonos Community!

    Not to worry - it sounds like we just need to give the Roam a reboot.

    Please remove the Roam from any charger connection and hold the Power button for 12 seconds. Thanks.

    I would worry. I have the same problem on two roams. They haven’t worked for four weeks now and Sonos support don’t give a damn. They have said they will not refund me despite the overwhelming evidence that this product is incredibly poor quality and not fit for purpose. This is a company with no moral compass at all. 

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