Contributor I

Answered

Roam not turning on

27 replies
19259 views

I have had the Roam since release date, I’ve been using is about every other day for work. But as of this morning, it’s not turning on. Power button isn’t powering on the speaker. Plugging in to power is also not working. Yesterday I turned it completely off with about 70% battery life. Have had a few issues with connections and audio breaking out as well. Not too thrilled with the speaker right now.

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Corry PAnswer

Sonos Staff

Hi @High-Fi J

Welcome to the Sonos Community!

Not to worry - it sounds like we just need to give the Roam a reboot.

Please remove the Roam from any charger connection and hold the Power button for 12 seconds. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

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cicloforza

Contributor I

I feel everyone’s pain with Sonos and their support. I posted earlier today with similar experience. Terrible!

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BarbL

Lyricist I

Same as above, no real resolution…I fear it’s going back after just 30 days.

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leehinde

Contributor I

Once I got approved for the return I received my replacement quickly. They shipped the replacement as soon as they got notice that I shipped the return.

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Loungemonster

Contributor I

I have had the Roam since release date, I’ve been using is about every other day for work. But as of this morning, it’s not turning on. Power button isn’t powering on the speaker. Plugging in to power is also not working. Yesterday I turned it completely off with about 70% battery life. Have had a few issues with connections and audio breaking out as well. Not too thrilled with the speaker right now.

I’ve had the same problem. It won’t charge at all and is clearly faulty. Sonos have gone out of their way to avoid refunding me

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Loungemonster

Contributor I

Same as above, no real resolution…I fear it’s going back after just 30 days.

Same with me but now I have to get Sonos customer services to actually refund. So far they have refused

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Loungemonster

Contributor I

That’s surprising. As an update. Called Sonos tech support. They had me try a couple of things including charging with the supplied cord and Sonos box from the Qi charger. Didn’t work. Called back the next morning had to send a picture and boom, new one sent and old one returned. Less than a week. Couldn’t have been happier with the service. Maybe call them and they will do the same.

I’ve called, e mailed and done the whole chat thing. I have a roam that doesn’t work and Sonos are a company who frankly don’t care once they have your cash. Useless product and the worst customer service I have ever experienced.

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Loungemonster

Contributor I

Hi @High-Fi J

Welcome to the Sonos Community!

Not to worry - it sounds like we just need to give the Roam a reboot.

Please remove the Roam from any charger connection and hold the Power button for 12 seconds. Thanks.

I would worry. I have the same problem on two roams. They haven’t worked for four weeks now and Sonos support don’t give a damn. They have said they will not refund me despite the overwhelming evidence that this product is incredibly poor quality and not fit for purpose. This is a company with no moral compass at all.

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