Contributor I

Answered

Roam keeps turning itself on.

79 replies
21333 views

Just set up the Roam. Sounds great but a few minutes after I turn it off it comes back on. Has done this several times. Any ideas?

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James L.Answer

Retired Community Staff

Hey folks,

I answered this in the main announcement thread, but I’ll copy my response over here and also link the main thread below. I encourage you to read it as I’ve answered a lot of Roam questions over there. :relaxed:

“That’s correct, both Move and Roam do this. The Roam is designed to wake up whenever the Sonos app is foregrounded. It’s by design to ensure there is little to no delay between opening the app and being able to target playback to that speaker. When the Roam or Move powers on this way and is not targeted for playback, it will be in a low power state, so battery drain will be kept to a minimum. Rest assured, you shouldn’t see any negative effects from the Roam waking like this.”

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Brewski

Lyricist III

False design of Sonos here. I bought the Roam to replace my UE Boom.

However, my UE Boom remains off if I turn it off. I can pick up my charged UE Boom after a week feeling confident it is ready to use.

The Sonos Roam constantly drains my battery, turns on when I don’t want it and I can’t count on it. Two times I wanted to pick it up in the morning to just realise the evening charge has already gone.

Dear Sonos; an off button must mean off, period. If this does not get fixed in the next two weeks, this product goes back within the 30 days return period window. It is useless like this.

Unfortunately the same, I really would like to avoid returning and love everything else about it. However, if a portable speaker can’t be fully charged and ready to go when you need it, it is pointless. Please add a setting to toggle the auto-on feature and I’ll end up using this thing everywhere.

Corry P

Sonos Staff

Unfortunately the same, I really would like to avoid returning and love everything else about it. However, if a portable speaker can’t be fully charged and ready to go when you need it, it is pointless. Please add a setting to toggle the auto-on feature and I’ll end up using this thing everywhere.

I’m glad to hear that you enjoy your new Roam! There already is a setting for this - it’s called Off.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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wilwong829

Enthusiast II

Same issue here and is very annoying. Fully charged the Roam night before and next day it’s 35%. Yes it turns in anytime you use another Sonos speaker, even changing songs or pausing them. This is ridiculous. Love the sound and functionality of the Sonos products but this seems to be a miss. Should have the ability to fully keep it off and function as designed for a moveable speaker. Defeats the purpose of having it in a ready state to take with you when you have to find an outlet to charge it within an hour or so. Needs to be fixed with an update if possible or going to return and get another brand. Never had an issue with my Boom speakers. Sonos sounds amazing, wish the function was the same.

You can completely power it off by long pressing the power button for around 5 seconds… I did that when it’s fully charged on Sunday and put it on again yesterday (that is over 48 hours later), and the battery level was 99%.

S

sdtheclub

Enthusiast I

Same issue here and is very annoying. Fully charged the Roam night before and next day it’s 35%. Yes it turns in anytime you use another Sonos speaker, even changing songs or pausing them. This is ridiculous. Love the sound and functionality of the Sonos products but this seems to be a miss. Should have the ability to fully keep it off and function as designed for a moveable speaker. Defeats the purpose of having it in a ready state to take with you when you have to find an outlet to charge it within an hour or so. Needs to be fixed with an update if possible or going to return and get another brand. Never had an issue with my Boom speakers. Sonos sounds amazing, wish the function was the same.

You can completely power it off by long pressing the power button for around 5 seconds… I did that when it’s fully charged on Sunday and put it on again yesterday (that is over 48 hours later), and the battery level was 99%.

Actually mine turns itself back on after holding the power button for 5 seconds when on the wireless charger. I did do the hard shut down before going to bed and the next morning it had lost 5% in 9 hours.

Corry P

Sonos Staff

Hi @sdtheclub

Actually mine turns itself back on after holding the power button for 5 seconds when on the wireless charger. I did do the hard shut down before going to bed and the next morning it had lost 5% in 9 hours.

The Roam will always power on while charging. We recommend you either leave it on charge until you take it somewhere, or power off when you take it off charge until you wish to use it. Sleep mode isn’t intended to preserve as much battery charge as possible, but to preserve some when not actively in use that would be lost otherwise.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Brewski

Lyricist III

Unfortunately the same, I really would like to avoid returning and love everything else about it. However, if a portable speaker can’t be fully charged and ready to go when you need it, it is pointless. Please add a setting to toggle the auto-on feature and I’ll end up using this thing everywhere.

I’m glad to hear that you enjoy your new Roam! There already is a setting for this - it’s called Off.

Wow, so helpful Corry. Great work.

Corry P

Sonos Staff

Hi @Brewski

Unfortunately the same, I really would like to avoid returning and love everything else about it. However, if a portable speaker can’t be fully charged and ready to go when you need it, it is pointless. Please add a setting to toggle the auto-on feature and I’ll end up using this thing everywhere.

I’m glad to hear that you enjoy your new Roam! There already is a setting for this - it’s called Off.

Wow, so helpful Corry. Great work.

I apologise if I sounded glib, but I was serious. As I mentioned in later post, “We recommend you either leave it on charge until you take it somewhere, or power off when you take it off charge until you wish to use it. Sleep mode isn’t intended to preserve as much battery charge as possible, but to preserve some when not actively in use that would be lost otherwise.” I should have mentioned that in my reply to you, however.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

B

Brewski

Lyricist III

Hi @Brewski

Unfortunately the same, I really would like to avoid returning and love everything else about it. However, if a portable speaker can’t be fully charged and ready to go when you need it, it is pointless. Please add a setting to toggle the auto-on feature and I’ll end up using this thing everywhere.

I’m glad to hear that you enjoy your new Roam! There already is a setting for this - it’s called Off.

Wow, so helpful Corry. Great work.

I apologise if I sounded glib, but I was serious. As I mentioned in later post, “We recommend you either leave it on charge until you take it somewhere, or power off when you take it off charge until you wish to use it. Sleep mode isn’t intended to preserve as much battery charge as possible, but to preserve some when not actively in use that would be lost otherwise.” I should have mentioned that in my reply to you, however.

I understand, I did read the whole chain before becoming involved, but nothing has worked including the 5 second hold. I’ll fully charged mine, then held power for 5 seconds to fully power down and it appeared to...next morning I was at 35%.

Bumper

I understand, I did read the whole chain before becoming involved, but nothing has worked including the 5 second hold. I’ll fully charged mine, then held power for 5 seconds to fully power down and it appeared to...next morning I was at 35%.

Just to clarify, it was off the charger overnight before you checked it the next morning?

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Brewski

Lyricist III

I understand, I did read the whole chain before becoming involved, but nothing has worked including the 5 second hold. I’ll fully charged mine, then held power for 5 seconds to fully power down and it appeared to...next morning I was at 35%.

Just to clarify, it was off the charger overnight before you checked it the next morning?

Correct. Set it up, charged to 100%, used it over the course of one day down to below 10% (worked great in both Wifi and Bluetooth), charged it up to 100%, held power for 5 seconds and put away. Grabbed it the next day and it was ~35%. I’m planning on removing from system and setting up again.

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