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TSI
Contributor I
April 21, 2021
Answered

Roam keeps turning itself on.

Just set up the Roam.  Sounds great but a few minutes after I turn it off it comes back on.  Has done this several times.  Any ideas?

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    James L.
    James L.Answer
    Retired Community Staff
    April 21, 2021

    Hey folks,

     

    I answered this in the main announcement thread, but I’ll copy my response over here and also link the main thread below. I encourage you to read it as I’ve answered a lot of Roam questions over there. :relaxed:

     

    “That’s correct, both Move and Roam do this. The Roam is designed to wake up whenever the Sonos app is foregrounded. It’s by design to ensure there is little to no delay between opening the app and being able to target playback to that speaker. When the Roam or Move powers on this way and is not targeted for playback, it will be in a low power state, so battery drain will be kept to a minimum. Rest assured, you shouldn’t see any negative effects from the Roam waking like this.”

     

     

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    79 replies

    AjTrek1
    AjTrek1
    April 21, 2021

    How are you using the Roam? If as a BT device make sure your source is not sending audio. If on Wi-Fi have you haven’t set it to PULL audio from other Sonos.

    Together Everyone Achieves More = T.E.A.M.
    TSIAuthor
    Contributor I
    April 21, 2021

    Wifi.  It is set to pull audio from other Sonos.  I have two Beams and a One.  I thought that is how I needed to set it up if I wanted to link the speakers occasionally. Should I change it?

    jmrdc
    Contributor I
    April 21, 2021

    Same problem when I set it on a Qi device.

    Bumper
    Bumper
    April 21, 2021

    Same problem when I set it on a Qi device.

    I have the same problem with wireless charging

    Further, the battery has drained from 100% to 39% in about 8 hours while sitting on the wireless charger. I have the led light off but could see it cycling on and off throughout the day. 
    Connected to wifi, not a source or grouped. 
    I’m charging via USB now will see if this persists.  

      lanckwi
      Trending Lyricist I
      April 21, 2021

      Just set up the Roam.  Sounds great but a few minutes after I turn it off it comes back on.  Has done this several times.  Any ideas?

      Hello,

      I noticed this too…, strangely enough, when I close the Sonos App on my smartphone, the Roam remains off…, when I start again the Sonos App, the Roam turn on from sleep mode (without touching it).

      I tried this now 3 times with the same result…

       

       

        James L.
        James L.Answer
        Retired Community Staff
        April 21, 2021

        Hey folks,

         

        I answered this in the main announcement thread, but I’ll copy my response over here and also link the main thread below. I encourage you to read it as I’ve answered a lot of Roam questions over there. :relaxed:

         

        “That’s correct, both Move and Roam do this. The Roam is designed to wake up whenever the Sonos app is foregrounded. It’s by design to ensure there is little to no delay between opening the app and being able to target playback to that speaker. When the Roam or Move powers on this way and is not targeted for playback, it will be in a low power state, so battery drain will be kept to a minimum. Rest assured, you shouldn’t see any negative effects from the Roam waking like this.”

         

         

        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
          lanckwi
          Trending Lyricist I
          April 21, 2021

          I received the Roam yesterday. Charged it at 100%, played a few songs and put it in sleep mode.

          This morning I noticed it was turned on with 6% remaining…

          Can you explain this?

          Thanks

            James L.
            James L.
            Retired Community Staff
            April 21, 2021

            I received the Roam yesterday. Charged it at 100%, played a few songs and put it in sleep mode.

            This morning I noticed it was turned on with 6% remaining…

            Can you explain this?

            Thanks

            Not from your description alone, unfortunately. I recommend submitting a diagnostic report and getting in touch with our customer care team who can take a closer look at that and figure out what might have happened.

            Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
              AjTrek1
              AjTrek1
              April 21, 2021

              @James L. 

              Thanks for your Best answer! 🙂

              Together Everyone Achieves More = T.E.A.M.
                Bumper
                Bumper
                April 21, 2021

                I received the Roam yesterday. Charged it at 100%, played a few songs and put it in sleep mode.

                This morning I noticed it was turned on with 6% remaining…

                Can you explain this?

                Thanks

                This was my experience. Charged to 100%, put to sleep on a wireless charger, 8-9 hours later noticed orange and white lights blinking. Open the Sonos app and the Roam is showing charging off and on and 39% charge. I’ve switched to plugging it directly in to usb, so far so good today. 

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