Hello,
Love Sonos. The Move was my gateway drug. Recently I’ve noticed the sound suddenly changes - it’s hard to describe but it suddenly sounds muffled and strange, loses a lot of treble and bass, the mid range frequencies seem amplified, almost as if one of those cheesy equalisers like “listening to music in a barrel underwater” has been turned on. I’ve isolated it to something to do with auto trueplay, I think. With auto trueplay off, the sound remains the same, somewhat flat, but stable. Turn auto trueplay on, move the Move, sounds fine for a minute or two then suddenly changes. It’s as if auto trueplay is kicking in, and then getting it awfully wrong. Didn’t happen before, was always amazed by how well the trueplay seemed to work (hence why I’m not satisfied with listening to it off). Problem persists despite reset, different places, indoors outdoors, background noise or not, different music sources. Listening on wifi. Support said nothing showed up on diagnostics…
if I submit diagnostics should I submit several e.g. with music playing, trueplay on and off?
Help! I love the Move but the sound now is awful. Has anyone had similar issues? Any advice?