Contributor I

Answered

my roam wont charge

29 replies
32100 views

Despite being plugged in and sat on the charging base my roam speaker won’t charge. It’s now flat and unusable.
I’ve also recently changed broadband providers so I can’t see it on my system either as I can’t add it to the wifi!

where do I start please?!

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buzzAnswer

Grand Maestro

Here are instructions how to recover after changing routers.

With respect to the battery issue, I suggest that you refrain from Factory Reset without further consult, however, there is another type of reset that may resolve your issue. Remove ROAM from the charger then press and hold the power button for 15 seconds. If your finger slips off the button, restart the 15 second interval. The ROAM should respond. Now place the unit back on the charger and fully charge the unit.

Also make sure that you are using a proper charger and that the charger is functioning.

buzzAnswer

Grand Maestro

Here are instructions how to recover after changing routers.

With respect to the battery issue, I suggest that you refrain from Factory Reset without further consult, however, there is another type of reset that may resolve your issue. Remove ROAM from the charger then press and hold the power button for 15 seconds. If your finger slips off the button, restart the 15 second interval. The ROAM should respond. Now place the unit back on the charger and fully charge the unit.

Also make sure that you are using a proper charger and that the charger is functioning.

R

Rhiannon.Author

Contributor I

The reset operation solved everything! After pressing the power button the unit came back to life with 100% battery life. And then I was able to add to my Wi-Fi

thank you so much 😊😊

buzz

Grand Maestro

You’re welcome -- “Been there, done that … .”

H

hstinemates

Lyricist I

My roam won’t turn on. It has been sitting on its charging base. No lights come on when I touch or hold the button down.

M

Makeitworkplease

Lyricist III

My Sonos Roam is dead. I've charged using a 5.2 volt, 2.4 Amp usb connected to the charging pad that came with the unit. I've held the button for 15 seconds with no luck resetting. I have no idea why this will not work. Any suggestions are appreciated.

Ken_Griffiths

My Sonos Roam is dead. I've charged using a 5.2 volt, 2.4 Amp usb connected to the charging pad that came with the unit. I've held the button for 15 seconds with no luck resetting. I have no idea why this will not work. Any suggestions are appreciated.

Can you perhaps post an image of the power-output shown on your charger/adapter - what you’ve posted isn’t the correct voltage output. Thanks.

M

Makeitworkplease

Lyricist III

How would I post an image. I see a link to post a URL, but not to upload an image. Thanks

Lyricist III

Lyricist III

I also used Samsung Travel Adapter Model EP-TA200; input: 100-24-v - 50-6- hz 0.5 A

Output 9.0 V - 1.67A or 5.0 V - 2.0 A

Ken_Griffiths

Do you perhaps have a PD ‘certified’ charger - if so, it will charge the Roam at 5V x 3A = 15W - you will need a different USB cable however, as those certified power adapters are USB-C?

If not then you ideally need a charger that will do 5V x 2A/3A, which equals 10W - 15W power output.

(Edit: Your Samsung travel adapter is perhaps the better bet, assuming it supports 5v x 2A, but it might just be a bit slower to charge the Roam). The Apple adapter is the wrong voltage.)

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