my roam wont charge

I also bought and tried a USB C Wall Charger Block 20W, 3-Pack Dual Port PD Power Delivery Fast Type C Charging Block Plug Adapter from Amazon with no luck.

Wouldn't the charging pad that came with the roam work with above PD USB charger?

The Qi charger pads are a little slow to charge, to say the least, around 5W, I believe, I think you might need to kick-start it with a USB-C connection, but it’s also not clear if using the Apple’s incorrect voltage charger might have caused your device to go into some kind of fault-state (perhaps?). I see you tried the ‘off the charger’ power-reset by holding the rear power button for 20s or so … note: it’s worth trying that reset a couple of times inbetween each 1 hour charge period to try to get the Roam going again.

If you do have a PD certified charger, then I’d certainly give that a go as I know one of its seven in-built voltage power-outputs is 5V @ 3A (15W) and that should (hopefully) get it going. You just need to use a USB-C to USB-C cable with those type of chargers, rather that USB-C to A that comes with the Roam.

If the issue persists however, then maybe go onto contact/chat with Sonos Support Staff via this LINK  and see what the Staff can perhaps suggest to resolve the matter. 

Hello, I ordered the USB-C to USB-C cable and used it with the PD charger.  The orange light came on.  When I checked it this morning, the orange light was still on.  No green light was evident.  I tried to power on, no luck.  I pushed the button on the back of the device for 30 seconds, no reset.  Not sure what else I can try locally.  Thank you very much for your assistance thus far.

I suggest speaking to Sonos Support Staff - see link in my previous post. Hope you get it sorted.👍

Thanks for your help.  Have a great weekend.

I am so disappointed with my 2 Roam purchases. One has already been replaced, because it was defective and both are now useless, very expensive paperweights. After reading all of the complaints and issues with Roam speakers, it’s obvious that they are selling a defective product. While SONOS charges a premium for their products, they are a subpar company with unhelpful, snotty customer service representatives. Yes they offered 30% discounts, but why would I invest another dime for an expensive speaker that doesn’t last just beyond the warranty?

I have two Roams still going strong here after 3+ years of use … you’re either really just unlucky, or something is going awry with your charging routine by the sounds of it. In my own case I often use a PD certified USB-C charger with an E-marker chipped cable to ensure the correct power output is delivered to either a Roam, or Move, or any similar rechargeable device.

Mostly though for the Roam, I leave it on charge on the Sonos Qi charger pad and I keep its li-ion battery topped up regularly. I never let those type of batteries stand empty for too long as they are controlling a computerised device and letting them drain out regularly, or stood empty for long periods, is not good for the battery cells apparently, but that applies to any device that uses those type of batteries. That said, it’s also good to drain them occasionally, so every few months I discharge them to around the 20% level and find I’m still getting an estimated 8+ hours of playback time from them when taken out and about in the camper van.

One thought here is, it might have been useful, with the 30% discount saved, to have considered extending the warranty period, but perhaps it’s too late for you in this instance, if you declined Sonos’ offer. Maybe try the power-button reset a number of times (that’s a 15+ sec. power-button press whilst off it’s charger - return to USB-C charger for an hour) - sometimes doing the power-reset repeatedly, can occasionally bring things back to life, but it depends on any damage that’s ‘perhaps’ been done already. You could always sell them on for spares or repair and recoup some of your loss that way.

Anyhow, as another user, I’m sorry to hear the Roam has not worked out for you, I find it a great little speaker personally and they are even better as a stereo pair, or when grouped, over WiFi.

My Roam speakers reside on the wireless chargers that came from SONOS… they have never run down to zero...

Oh so it maybe wasn’t a battery issue then, but something else, perhaps?

Did you use the same charger throughout, or ever discover if it wasn’t conditioning the Roam’s battery over a period of time?..  You can sometimes see the speaker battery discharge/recharge, just a little, when it’s left on the Qi charger for a long period.

Of course it might be an intermittent issue with the charger (or speaker) too, in your case, but I presume these things are not clear at this stage, plus any mass-produced electrical device can fail in a variety of different ways too, I guess. I personally like to extend the warranty cover period for that reason, but that’s moreso on any expensive electrical items in use around the Home.