Despite being plugged in and sat on the charging base my roam speaker won’t charge. It’s now flat and unusable.
I’ve also recently changed broadband providers so I can’t see it on my system either as I can’t add it to the wifi!
where do I start please?!
Best answer by buzz
Here are instructions how to recover after changing routers.
With respect to the battery issue, I suggest that you refrain from Factory Reset without further consult, however, there is another type of reset that may resolve your issue. Remove ROAM from the charger then press and hold the power button for 15 seconds. If your finger slips off the button, restart the 15 second interval. The ROAM should respond. Now place the unit back on the charger and fully charge the unit.
Also make sure that you are using a proper charger and that the charger is functioning.
Mine (2 or 3 years old) was down for days, as it seems it doesn’t like it when I take it off the charger to charge up my airpod case. Obviously, it identifies as a green Roam.
What finally fixed it was plugging it in to my laptop’s USB dock. 2 USB-C chargers wouldn’t bring it back up, but plugged into the laptop dock it came back w/ 100% battery pretty quick. Odd, but working again.
1 more option to potentially solve this problem that appears rampant.
What does the router have to do with the roam charging? Mine does the same thing. It’s a product issue.
Which post suggested it had anything to do with a router? Every post in this thread that suggests anything seems to be about the charger, specifically the part that plugs in to the wall, and not the side that the Sonos sits in.
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