my roam wont charge

And it really is important as to what you plug into the wall. The Roam can sit all day on the charger, but if the charger isn’t receiving the correct voltage/amperage to the Qi charger, it doesn’t actually help, and the Roam will indeed eventually fully discharge.

I actually had the USB end come out of my charger, and I didn’t notice that the Sonos wasn’t charging at all. It was only when it went flat that I realized that the cable had come loose, and it took several hours to fully recharge while sitting on the Qi charger. It took about 10 minutes or maybe more for the Sonos Roam to get enough charge to be recognized by the controller app. I could have sped that up by connecting the USB C connection, but it wasn’t convenient. USB C direct connection will always be faster than a Qi charger. 

@mscoughlan , try contacting Sonos support again.  There are hundreds and hundreds of reports here about the same problem.  Do a search and you will see a theme….  There is clearly an issue with Roam battery/charging circuitry/charging ‘logic’.  My Roam still seems OK but doesn’t get too much use.  I tend to charge it, use it and then power it down - it’s never left for long periods plugged in as I simply don’t trust it to last if left plugged in on a ‘trickle’ charge.

Sonos don’t appear to have a clear way to progress the issue and it seems random (and sometimes based on manufactured date) as to whether they replace the Roam free of charge or try to fob the user off with a 30% discount on a replacement.  As I said above, contact them again and mention how many other users get replacements instead of a 30% voucher.  Again, many examples in this forum.

Unlike batteries of old, li-ion don’t need anything like the same ‘care’ as they used to - and Sonos make no mention of special care either.  If it was needed, for sure they would say.

You, and most others, just use the chargers that came with your Roam yet are having the same issue as all the others.

Many seemed to have accepted at least there’s something not quite right with Roam but some here will think it’s almost any possible other thing than an inherent issue with Roam.  I just go with Occam’s Razor, usually the most obvious thing is the problem.

Ken may have has a pre-production/beta model maybe as he’s had it a lot longer than they’ve been available to the public.

@sjw,

Not a beta model at all, but wouldn’t such ‘beta’ devices not be internal only and returned by the Staff to Sonos in any event? I do not work for Sonos (never have - I’m retired and live in the U.K.) …unless you maybe class pre-ordered items as beta?

The Wife Jane and I have had our Roams since they were first launched, in fact they were purchased by our daughter and her husband as a gift for our Anniversay in March 2021 and were for use in our camper van, but as far as I’m aware there’s never been another version of the Roam since then anyway. I’ve not ever heard of any changes to the Roam mentioned here in the community.

No, I didn’t mean pre-order, I meant you may have had them as part of the official pre-release.  Sonos does ‘give’ hardware to users to test in advance and it often does not need to be returned.  That is what I thought may have happened as your 3 years plus of ownership is before they were even announced to the public, never mind released.

Ah well it’s 3 years - (minus) then, rather than + (plus).

I thought it was a little longer when I typed that post and put the ‘+’ (plus), but my Wife has now reminded me that Jenny and her husband got them for our wedding anniversary, rather than as a Christmas present in December 2020.. which was my initial thinking… sorry🙏that’s just my mistaken memory. It’s an age thing.

@mscoughlan , today's latest. Call them again.

Mine (2 or 3 years old) was down for days, as it seems it doesn’t like it when I take it off the charger to charge up my airpod case. Obviously, it identifies as a green Roam. 

What finally fixed it was plugging it in to my laptop’s USB dock. 2 USB-C chargers wouldn’t bring it back up, but plugged into the laptop dock it came back w/ 100% battery pretty quick. Odd, but working again. 

1 more option to potentially solve this problem that appears rampant. 

What does the router have to do with the roam charging?  Mine does the same thing. It’s a product issue. 

Which post suggested it had anything to do with a router? Every post in this thread that suggests anything seems to be about the charger, specifically the part that plugs in to the wall, and not the side that the Sonos sits in.