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I have (2) move 2’s and one of them keeps losing connection. I have tried rebooting, changing to stereo, changing devices, changing channel. I would blame it on a connection issue but only one of them keeps doing it. I have 4 other sobos speakers that work perfectly fine as well

Any suggestions would be great

I’ve done all of the obvious 

Thanks

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thank you Bruce. I already did send them my diagnostic number. I usually get the same answer of interference. I disagree with that as I changed to stereo Bluetooth playing without wifi in a different setting and the same speaker cut out. I was hoping the Sonos community had experienced this before and had some advice 

It’s hard to tell remotely, without access to the diagnostic data, although wireless interference does cover north of 90% of cases, from what I’ve seen. But as discussed in Diagnostics - How do they work? thread, you do have to call in after submitting the diagnostic. They don’t respond to the submission without you contacting them. 

We cannot rule out a hardware issue.

One way to explore this would be to run the system, submit a diagnostic after an issue, then physically swap the problem unit with a well working unit. Rerun the diagnostics after the unit fails again. Take good notes.

Thank you Bruce. I already did send them my diagnostic number. I usually get the same answer of interference. I disagree with that as I changed to stereo Bluetooth playing without wifi in a different setting and the same speaker cut out. I was hoping the Sonos community had experienced this before and had some advice 

See this link…

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

Check the frequency - band/channel in use by the Move and see if the SNR dB level is low and perhaps compare the BSSID details to the other (working) Move and just see if there are any notable differences.

I am experiencing the same issue.  My Move2 cuts in and out when connected to my Sonos AMP based TV.  The software is current, SNR is 57 (excellent), I have rebooted everything, I have moved the Move2 everywhere and even switched network channels.  None of these changes have made any difference.

What is interesting is when I use Sonos Music (Apple Music Stream) the Move2 is flawless.  

Any thoughts?

Update:  I finally noticed that my Amp was wifi connected and NOT hardwire connected.  I connected my AMP to my Router via an Ethernet cable and the Amp cutting in and out issue went away.

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