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I have (2) move 2’s and one of them keeps losing connection. I have tried rebooting, changing to stereo, changing devices, changing channel. I would blame it on a connection issue but only one of them keeps doing it. I have 4 other sobos speakers that work perfectly fine as well

Any suggestions would be great

I’ve done all of the obvious 

Thanks

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


Thank you Bruce. I already did send them my diagnostic number. I usually get the same answer of interference. I disagree with that as I changed to stereo Bluetooth playing without wifi in a different setting and the same speaker cut out. I was hoping the Sonos community had experienced this before and had some advice 


It’s hard to tell remotely, without access to the diagnostic data, although wireless interference does cover north of 90% of cases, from what I’ve seen. But as discussed in Diagnostics - How do they work? thread, you do have to call in after submitting the diagnostic. They don’t respond to the submission without you contacting them. 


We cannot rule out a hardware issue.

One way to explore this would be to run the system, submit a diagnostic after an issue, then physically swap the problem unit with a well working unit. Rerun the diagnostics after the unit fails again. Take good notes.


Thank you Bruce. I already did send them my diagnostic number. I usually get the same answer of interference. I disagree with that as I changed to stereo Bluetooth playing without wifi in a different setting and the same speaker cut out. I was hoping the Sonos community had experienced this before and had some advice 

See this link…

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

Check the frequency - band/channel in use by the Move and see if the SNR dB level is low and perhaps compare the BSSID details to the other (working) Move and just see if there are any notable differences.


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