Contributor I

Answered

Adding a Move 2 to my sonos system and it says "not registered"

55 replies
4521 views

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.

I’ve been at this for hours.

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FSmallsAnswer

Lyricist I

It’s the new app. I had the same issue. Then I read a bunch of issues with the new app. Used my wife’s phone which I refused the update on and it instantly added the new Move 2.

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discowgirl

Lyricist I

this has not been answered with a solution, only an explanation. this is extremely unhelpful considering we can’t un-update an app. please only mark something as answered if there’s something we can do about it.

the sonos bot is extraordinarily unhelpful, and it keeps saying there are “representatives available” to help, but they are not. fresh out the box and this speaker might as well be a $500 doorstop for how useless it is.

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Bawesome

Lyricist I

I finally got it working. I reset the move, remove and reinstalled the app. Tried again and it failed to add to my account. Went into the app, account settings, app preferences, reset app. Went through the set up process again and it finally added the move to my account. All working so far.

Deleting and reinstalling the app worked for me, thank you

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Philippe Burnham

Lyricist II

I finally got it working. I reset the move, remove and reinstalled the app. Tried again and it failed to add to my account. Went into the app, account settings, app preferences, reset app. Went through the set up process again and it finally added the move to my account. All working so far.

Deleting and reinstalling the app worked for me, thank you

I tried that and it did not help. SONOS ARE YOU SEEING THESE POSTS???

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Polla2256

Lyricist II

I finally got it working. I reset the move, remove and reinstalled the app. Tried again and it failed to add to my account. Went into the app, account settings, app preferences, reset app. Went through the set up process again and it finally added the move to my account. All working so far.

Deleting and reinstalling the app worked for me, thank you

I tried that and it did not help. SONOS ARE YOU SEEING THESE POSTS???

Are you in the UK, one issue I found is that it was trying to log in on the US. Delete the app cache and data, press on hold the rest button for 5 seconds until it beeps. Move out right next to you router and try again

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Elmstrom

Contributor I

Same issue. Move 2 cannot be added to my account. Really ridiculous

Useless product and creates so much frustration. Will return product

R

Roh4

Lyricist I

Thanks everyone for contributing ideas. But this issue should not be marked as answered. I’ve tried all of the above suggestions. None work. And the back door trick of using the old app no longer works either. Please keep posting solutions for those who have not had any luck with app resets, app deletes, factory resets, etc.

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Elmstrom

Contributor I

Got it to work after

signing out is Sonos account and back in
accepting to update Sonos app again
resetting the move 2
setting up as it should be to begin with

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Polla2256

Lyricist II

Got it to work after

signing out is Sonos account and back in
accepting to update Sonos app again
resetting the move 2
setting up as it should be to begin with

This is the best starting point. I would also add to delete app data and the cache in step 1.

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CraigToner99

Lyricist I

Same issue, signed out of app, signed back in , then the move2 registered fine

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AK28

Lyricist III

Similar problem here. Noted that if I reset the app when it runs for the “first time” it says I have 2 systems in my account. My move 2 is alone and the rest of my products are linked together. If I connect to the system with move it works fine but I can’t use the rest of my house! All I want to do is get them as the same system but so far no solution found after hours of reading the posts and trying to reinstall it. I did finally get my sub to link to the rest of my home theatre after a week though. Praying for a new software update that fixes this! As the rest of the posters, really disappointed with sonos!

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