Contributor I

Answered

Adding a Move 2 to my sonos system and it says "not registered"

55 replies
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I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.

I’ve been at this for hours.

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FSmallsAnswer

Lyricist I

It’s the new app. I had the same issue. Then I read a bunch of issues with the new app. Used my wife’s phone which I refused the update on and it instantly added the new Move 2.

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Joshie17

Lyricist I

I’ve been having the same issue as everyone above. I downloaded the new app, and then when I went to go setup my Move 2 it wouldn’t register at the last stage. I factory reset it, what ended up working was uninstalling the app, reinstalling it, and when I went to go register it, it asked me to either listen to the chime or input the 8 numbers on the back, I chose the 8 numbers and within 2 seconds it was added to my system. Very odd but can say it works now. Wish you all the best!

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jschmillen

Lyricist I

Similar problem here. I deleted the app, re-installed it and with some patience I finally could register the Move 2 to the system. Anyway, unbelievable, that Sonos is not able to fix the problem on short notice.

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Chasedillon7

Lyricist I

I finally got it working. I reset the move, remove and reinstalled the app. Tried again and it failed to add to my account. Went into the app, account settings, app preferences, reset app. Went through the set up process again and it finally added the move to my account. All working so far.

This fixed it for me while using the new app!!!!! Thank you! I didn’t have to reset the move or remove/reinstall the app. I just did the last party of what you said and went into account settings and reset the app and then clicked add move 2 to my account and it connected finally. Thank you!

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Unmoved2

Lyricist I

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.

I’ve been at this for hours.

Exactly same issue… very boring

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ChrisNader

Lyricist I

Same issue here. Every “upgrade” is a major downgrade in quality and ease of use. Come on Sonos. You MUST do better!

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Donbennito

Lyricist I

I got it to work by just going into the app settings and resetting the app. It then tells you to close and re open the app. After that it registered first try

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AK28

Lyricist III

Recently had a wifi issue at home. Ended up rebooting my routers and ethernet switch. My sonos system then was divided into 2 systems (4 pieces in one, 3 in the other). For the first time my move 2 was listed in the same system as my sound bar and actually worked as it should. Problem was my surround speakers and subwoofer were in the other system so I was able to use my backyard speaker at the cost of having sonos work inside. I one by one started to factory reset the “missing” equipment to reinstall it into the system with the move2. After a couple of speakers were done the move 2 disappeared from the system and is by itself again so I am back to square 1. At least my den surround is working as it should but move 2 is now just an overpriced bluetooth speaker!

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Netsak

Lyricist II

Just purchased Move 2 and I’m having similar issues. Waiting on hold for 65 minutes. Will return product. New app is a joke.

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Miami

Trending Lyricist I

Just finished adding a Move 1st gen to my system using the new app.

had to power down the Move a number of times and restart the app a number of times.

came up with “not registered” issue. Completely Powering move off and on again and running through the wizard worked for me.

finally got it added and then tried to stero pair with another move 1st gen. Got not compatible error.

restarted both app and Move and was then able to pair.

probably completly powered the move off and on about 5 times to get it finally working and registered and added to my account…

not a pleasant experience.

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turcoj27

Lyricist I

I deleted my app and reinstalled it. Then entered the pin instead of using the microphone and it worked!

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